Home Services reviews in Redmond, Washington

Updating my review. I posted a 1 out of 5 because the service was extremely poor and I wasn’t getting what I paid for. TruGreen stepped up to the challenge and Mick (Kirkland franchise) has been stellar. In 2 visits he has transformed my lawn to what I was expecting from TruGreen. I am very impressed with the quality of service Mick provides he has earned my business.

I STRONGLY recommend against using TruGreen. TruGreen (Redmond) DESTROYED my lawn and were unhelpful in rectifying the issue without me paying a boatload of extra money to fix their mess. See attached pictures of my lawn, is this acceptable? Why do all my neighbors have beautiful, lush green lawns and I have this mess? I have been using TruGreen for over 5 years and at first, they were adequate. But over the last 2 years TruGreen has been getting worse and worse. I don’t know if it’s their disregard for customer satisfaction, untrained and unskilled technicians, cost cutting or what, but they should not be trusted to maintain anyone’s lawns. Perhaps, as TruGreen pointed out, my complacency is partly to blame. I was paying TruGreen over $100/month and for this, I expected them to maintain my lawn without my involvement. They were the “experts”, not me. Perhaps I should have been “that guy” who calls in every month to complain and be the squeaky wheel. But I don’t have the time or interest to play that game, so on that alone True Green FAILS. Look at the pictures, did I really need to repeatedly call TruGreen and to tell them the yard doesn’t look good? Their technicians couldn’t see that on their own? I read the many other one-star reviews posted here and apparently calling in to complain about TruGreen's service doesn't help much anyway. When I finally got fed up and canceled my service, I got calls and visits from their managers about “making it right”, although all their suggestions involved me spending thousands of dollars in extra services. As they destroyed my lawn, I feel they should bring it back to the condition it was when their service started. This should be done at no cost to me, and then we can agree upon a go-forward plan/cost to keep it in good shape. I’m willing to pay what’s needed to maintain my lawn in good shape, but not willing to pay extra to fix problems resulting from TruGreen's inability to care for my lawn. Nope, TruGreen just wanted more money with no guarantees it would get better. Try this, try that, and pay, pay, pay…. They are so focused on the money aspect that even after I canceled my account and I was very clear to them that their care of my lawn was entirely not acceptable (which they agreed), they then have cold called me twice about signing up for additional services. Just last weekend they cold called me about weed control, which convinced me that I needed to post some on-line reviews to warn others about this business. The one thing they excel at is sales pitches, so buyer beware.

Truegreen reps don’t do their job if they notice you are not at home. This is frustrating, so far couple times they just sprayed a small area on lawn relaxed for sometime in my drive way and left.

The only reason for 3 stars is that when I reported the issue, they came back after a week or so and did the complete work.

Been using them for 8 years, they show up and apply the treatments and share general notes. The note are general and not recommended service or materials to improve your yard. Techs are also segmented and don’t provide a holistic approach to overall yard care, just the service they applied. Point being if you are on top of your yard the results will show, if you are relying on the technician to give a perfectly yard save the money and hire a landscaper to maintain it.

I used Trugreen for 5 plus years. Cancelled card they had I file. They continued service without my authorization and then tried to bill me for it. I called them to dispute charges they refused to waive the charges

The service received today by TruGreen Lawn Care is what I expect from a stellar company. They provided a solution to the bald spots in my front lawn and instilled confidence that the treatment will return my lawn to what it once was.

First I’d like to say if u ever get Jeremy Hammer as your yard care specialist, U have lucked out. Hes honestly great. Takes his time, always considerate and make sure that u are happy with the lawn service. This is what u hope to get when u pay for a service like this. And honestly, our yard is the best yard in the neighborhood year in and year out.

We have been using TruGreen service for 1 full year now. Instead of the promise of lush green golf course ready lawn, we see the reality of depleted grass and exposed bare soil. They never bother to inform us about the state of the lawn, even though we may be at home. In a mid-summer visit they mentioned they would overseed in fall, but never followed up on it. Attached photos of the current state of our lawn. Viewers can judge for themselves whether it is lush green.

Esta muy bien

You can find almost everything

😊😊😊

Decent

Found most of what I needed!

Very helpful staff!

It's ok

Home Depot has become a big disappointment recently.

Always the best place for planters n plants.

Good selection of plants and knowledgeable staff.

They had what I needed, but not a good selection of shrubs.

Consistently good service. Plenty of room to move around with the large carts.

All the usual flowers and veggies for this time of year. Store could provide more help weekdays.