Plumbing reviews in Renton, Washington

Repair person was very thorough in replacing the garbage disposal. He also fixed some things that had been done incorrectly in a prior replacement. The price was higher than I expected but I appreciate the way the job was handled and also the flexible timing.

You most definitely want Joe Householder to do any work relating to your heating and cooling system.He was amazing and has been amazing through this whole process with my ductless heat pump unit. He's been really patient and explains the whole process and what he's doing & repairing during the process. His trainee make was also very friendly and pleasant. Thanks guys!

Very efficient, courteous & professional. We were without heat for 2 days in 26 degree weather. South West Plumbing came out same day. Our old furnace needed to be replaced. They were able to switch some other appointments around & were able to install next day, which was a Saturday. We are beyond appreciative ...

Avoid if you value your time. Inefficient "Efficiency" policies.

I have been a long-time customer (back when this was AAA Heating and Airconditioning), but the transition to Southwest Plumbing, Heating and Air has been a massive step backward in customer service.

If you are a working professional or have a busy schedule, be warned: Southwest’s policies are designed entirely for their convenience, not yours.

The Issues:
Zero Proactive Service: I pay for a quarterly HVAC maintenance contract. Throughout all of 2025, they never once reached out to schedule my appointments. I essentially paid for a service they failed to facilitate.

The "10-Minute" Cancellation Rule: After finally scheduling a visit for my two properties a month in advance, the experience was a disaster. Despite me calling at 10:00 AM on the day of, and receive their call at 11.29am to confirm I was working from home specifically for this appointment and would be on work calls, they canceled my technician at 2:40 PM because I didn't answer a "final confirmation" call 10 minutes before arrival. I was presenting on a Zoom call and couldn't pick up. A reality Southwest refuses to accommodate.

Efficiency Over Empathy: When I called back at 3:17 PM, the operator told me it is "company policy" to confirm availability multiple times right up until the tech arrives to ensure they never encounter a locked house. While they claim this is for the customer’s benefit, it is actually a predatory efficiency tactic. They would rather a customer waste an entire WFH day than have a technician lose 5 minutes of "billable" time.

When this was AAA, I would receive a text with the technician’s photo and an arrival notification. It was seamless. Southwest has replaced that modern convenience with a rigid, high-maintenance phone-tag system that punishes customers for being at work.

I’ve now burned a work-from-home day with zero service to show for it. If I have to manage the scheduling, chase them for contract dates, and then be "on-call" like an employee just to get a technician to show up, I don't see what value Southwest is bringing to the table.

I will be looking for a new provider that understands that the customer’s time is just as valuable as the technician’s.

My furnace recently needed to be replaced. I've used Southwest Plumbing, Heating and Electrical for a lot of things I've needed done around my house , so I called them for when my furnace was not working. It couldn't be repaired so I hired them to install the new furnace and a new heat pump. They were quick to get me an estimate and get me on the schedule. The crew worked hard the day of install. Nick A, Drew F, Charlie, Bryan and Kody were the crew. They were all professional worked hard the day of install. Their supervisor Jake even came by to check on them and update me on progress. When done they showed me pictures of the new furnace and heat pump. They instructed me on how the new thermostat worked and how the heat pump worked. A few days later Brett and Travis came and cleaned the ducts. Again they were very professional and kept me informed on progress. I am always pleased with Southwest Plumbing's work. I especially like they text me when crew is on the way and include a picture of the person coming.

Southwest plumbing just installed a new hot water tank and a new kitchen faucet. We have a 100 year old home and both Jay and Michaelangelo were very knowledgeable and did great work. They were polite, professional and did all the work in a timely manner. Thanks for a job well done!

We cannot say enough positive things about our experience with South West Plumbing Heating Air Electric. We needed immediate help after foundation leveling caused a problem with our sewer line. They were on-site right away and sent an incredible crew: Tylee R, Quinn S, Wyatte B, and James Anthony.

The repair area was a very restrictive space, but the team handled it with professionalism and skill. They took the time to clearly explain the entire process and what to expect. Most impressively, their dedication and hard work allowed them to complete the entire job, which was quoted as two days, in a single, long day. Their efficiency saved us a lot of stress.

They are truly amazing and dedicated workers. I highly recommend South West Plumbing, especially this crew, for any serious plumbing needs.

Abel and Daniel are amazing. Very professional and good to deal with. Had another company give an estimate after Abel first came out but I trusted Abel more so I called him back to do the work. We will request Abel for our future plumbing needs.

Hello! we had a successful installation of a tankless hot water system with SW Plumbing with Mike Thompson and Halen Thompson as our plumbing engineers. John did a great job on the design. We had an unusual problem with our washing machine which was interfering with the functioning of the tankless hot water system. No one knew the problem was there and it appeared initially that maybe the system itself was defective, but it was not. After several visits, they debugged the problem and our system is presently awesome. They were very courteous and kind about explaining the whole situation to us and were very nice to work with. So, what are you waiting for? Hire them.

Jerome was great. Walked me through the process and process was clear. I know this company isn’t the cheapest, but often you get what you pay for. I felt the experience was worth it and options were fairly presented. Jerome was a big reason for working with SW on these replacements.

From start to finish, we had a wonderful experience with Southwest. Our first impression, Patrick, was knowledgeable, kind, attentive, informative, and about as warm you can get for a Sales rep! He took his time to walk us through our options, making sure we knew what questions to ask the other companies we were vetting at the same time. *Another company HAD left a few things out during their presentation, so we were glad we had talked to Patrick first.* Itt really felt like Patrick heard us, our priorities, our wishlist, etc., worked with us and our budget. He felt more like a friend and instantly bridged trust with us. He even helped us replace an embarrassingly old filter, which we all had a laugh about. Upon commmiting to the project, Southwest fit us into their schedule within one week, and the installation went seamlessly. Three technicians came to make sure that everything went to plan. They turned our small closet space (that houses our new furnace) into what feels like a much larger space with some very clever alterations of some venting tubes. The vent cleaning crew left the space neatly cleaned up. Finally, the admin Team were extremely prompt and informative, and they coordinated the permit sign offs- giving us peace of mind. Every department deserves kudos at this company. If I had to do it all over again, I 1000% would.

The service we received was contracted maintenance on our new HVAC system (purchased April 2025). Our service person was thorough and respectful of our home (wore booties and cleaned up after his visit). He presented us with the upsides/cost of duct cleaning but did not forcefully "upsell" us--which I VERY much appreciated. (We are older adults on a fixed income.)

Great service from South West!
We had an issue with water leakage and dripping from both our sink and bathroom faucets. Abel and Daniel were fantastic to work with—knowledgeable, professional, and incredibly friendly.

They worked efficiently, kept everything clean, and made sure everything was fully set up and working perfectly before they left. We truly appreciated their honesty and attention to detail. Highly recommend South West!

They were very professional and thorough. However, I would have liked to have had the water tank in the furnace service at the same time instead of one in the morning and one in the afternoon. I think they could be coordinate these things better so that we’re not waiting around most of the day.

Super professional company. Service is top notch and you can tell they strive to make the customer experience as friendly, easy, convenient and safe as possible. They send you pictures of the technicians and employees coming to your house and are super communicative and accurate when sending an arrival time. Michael T was my sales specialist and he was awesome. Isaac and Long installed my equipment and they were terrific too. Everything was super easy and will definitely be a repeat customer.

Abel Pelayo and Daniel came today to fix our water hose bib outside and with 22 years of experience, they knew exactly what was the issue. They finished the repair quickly after coming back from getting the hose bib and parts. We couldn’t ask for better service today. Thank you again to Abel and Daniel for the excellent service. If you need a knowledgeable plumber, please contact Southwest Plumbing.

Jay & Michaelangelo were fantastic. They completely repaired the mess the previous person had made and found what may have caused the original problem. They were friendly yet professional, explained (in detail) what the could do, gave me a variety of options, and did the wntolire job quickly.
I would definitely recommend them to anyone needing help.
South West Plumbing also was very fast getting help to me when I really needed it. It was much appreciated!

Had my annual maintenance performed yesterday by Brad M. and just can't say enough how professional and friendly he was. He arrived within the coordinated time, checked out my system with a thorough inspection, and recommended a couple of services needed. Also looked at my water heater and electrical panel and suggested a water heater flush since mine is now 10 years old. Overall experience was like having an old high school buddy checking the vitals of my home. These are the type of folks you want working for you. A+ on the service.

We called Southwest when our furnace stopped working. Alexey arrived promptly and was quickly able to determine the problem with our unit. Due to its age, it was determined a new unit would be more cost effective than repairing the furnace. John arrived shortly thereafter to assist us in determining which unit would best suit our needs. One day later, Michael and Issac installed a new, high efficiency gas heater. Everyone we dealt with, from Ann, Sarah, Jess and Bert in the office to everyone working onsite were friendly, polite and were extremely helpful through this process. We would definitely consider Southwest in the future for any repair needs.

SouthWest Plumbing delivered an outstanding experience from start to finish. Both Steven L. and Brandin S. were exceptional—professional, friendly, and incredibly knowledgeable. They took the time to explain everything clearly, worked efficiently, and made sure the job was done right the first time. It’s rare to find technicians who combine skill, care, and great customer service at this level. I couldn’t be more impressed with the quality of their work. Highly recommend SouthWest Plumbing, especially Steven and Brandin, for anyone needing reliable, top‑tier service.

The company had to reschedule my appointment initially, and on the second occasion I had to call to ask where the project manager was, as he was running about 1.5 hours late. That said, once Patrick arrived, he was extremely professional, friendly, and thorough. He clearly explained all the options between installing just an AC versus a heat pump, which I really appreciated. Patrick was also very helpful in preparing all the necessary documentation for my HOA, and thanks his efforts, everything was approved in a very short time.

On installation day, Jeff, Long and one other colleague worked incredibly hard. They arrived at 9:30 am and didn't leave until 8:30 pm, showing real dedication to getting the job done right.

Patrick truly followed through on his promises - he came the day of the install to brief his colleagues and he made sure installers kept my off-white carpet spotless. Every crew member who came to by home was professional, polite and respectful. Overall, despite the initial scheduling issues, the quality of service and workmanship was excellent. I cannot say enough about Patrick - he is very patient and responsive. Thank you Patrick and your whole crew!