HVAC reviews in Seattle, Washington

I was charged $105 just for them to come out and say I needed the furnace vacuumed. It was 5pm when they finally show and you could tell that this was his last stop and he didn't want to be here. The guy was rude, left dirt on the carpet and wasn't even here for 10 minutes. He complained that there was no service record showing last maintenance. I told him he needed to complain to his people since they were the last ones to do maintenance on my furnace. When I call Sound Oil and told them about it, the service manager just said that was unlike him. When I asked if $105 was fair treatment, I got "It is what it is."

My family has used Sound Oil for decades, and have always been more than pleased with their service. The maintenance technicians are efficient, friendly, prompt, and clean up after themselves! The office staff is on the ball, too. I highly recommend Sound Oil, for the best in service, and prices. Thanks, Sound Oil, for all you do!

We had a problem with our oil furnace (explosion). I called Friday late morning asking to get on their schedule for some one to come out to look at it. I was expecting sometime next week maybe and because of the explosion thought that it wouldn't be good news. One of the Tec's showed up maybe at 3 PM same day to my surprise, Sorry I didn't get his name. He did a full service and got us back running in a short time, he was great. Thanks Sound Oil Company. I would highly recommend them.
Doug Eals
Del's Truck Rental

Aiden helped to quickly and efficiently resolve an issue I had. Thanks for the excellent customer service.

Constistanly great service! We are on auto fill, and have never come close to running out, which had happened to us 4 times with the last company, that no longer exists. That also saves us from having to pay for a full fill up. Though I do believe they have payment plans available. We also have a maintenance contract for the furnace which is basically the same price as a yearly tune up would be. That's great because no matter what/when something breaks, they come for free. We had to use that once, after a power outage and the furnace wouldn't reignite and has freezing weather.

I have been using Sound Oil for 6 years now and they are awesome! Sim and George came out here and nailed a perfect installation of a new furnace. Marilynn has always been great on the phone with customer service! Great People!

Sound Oil is awesome. We have had nothing but good experiences working with them for the past 7 years. From their furnace maintenance work, to their payment plans, to their office staff, to their delivery folks - everyone is bar none lovely to work with. I can't recommend them enough. Awesome service!

UPDATE! (ORIGINAL POST BELOW THAT)

After I posted on Google and Yelp that got the attention of the sales staff and they called me within 1 hour of putting a post on Yelp and Google. Jordan vowed to make it right, which I afforded him the opportunity through a quote showing a generous discount for my troubles. Once I started dealing with Jordan directly he was punctual and provided excellent service, did everything I asked. He also explained that they had some hiccups due to new employees from a recently acquired company that weren't quite up to speed on their systems. I can totally understand that, he also assured me that they addressed this issue with a meeting and took my concerns very seriously, I appreciated that. Lastly, Jordan was able to offer same day service and didn't even hassle me for payment right away before setting up the delivery. When I got home the tag was on the door indicating they had already been there to make the drop. We are warm now, the end. Hopefully the new front line people can get up to speed and take a page from Jordan's book when it comes to customer relations. HINT: If you provide a product/service, don't sound off put when I call to inquire about said product or service!

ORIGINAL POST 12/10/2017:

Been dealing with Sound since moving into our NE Seattle rental 3 years ago. When we first set up an account and ordered $900 worth of oil they were punctual and sent someone out within a reasonable amount of time, likely due to the fact that they already had a truck around and it was no sweat off their back. Great, next fill we didn't do a full fill, didn't seem like a problem, still a good $300-400 worth of oil. Now in December I have run out of oil and would be in the market for a full fill of my 300 gal tank if I could get Sound Oil to even come out. I called 3 times, first time the lady said they didn't "have me down" as being empty, meaning you haven't come out to measure? OK. Called again, told them I wanted a service call in addition to my oil because my furnace was acting weird, told "oh yeah service rep will call you back" yeah never happened. Called again, answering machine.

I am done dealing with these guys, I am checking out another company HINT: in "Ballard" and they sell "Oil" and they are a "Company". Their person already offered me a solution that Sound never even told me which is to get some Diesel fuel at the gas station to hold over until oil arrives. I never knew this was a solution and my family has been freezing for a couple nights. At least they could have offered that much to keep our business until they were available and actually scheduled someone to come out. Easy steps to retaining a customer not followed. Fail.

sound oil is incredibly unhelpful. the oil price is ridiculously high, and they keep bandaid fixing the same problem on my tank costing me a fortune. they also keep ignoring that i don’t need oil and keep trying to drop off oil that i will not pay for, instead of doing repairs. dude who came out to repair it is awesome, but his boss and the phone lady do not want to even do the bare minimum at their jobs. repair man keeps coming through and he says “this isn’t what my boss said was wrong”

Emergency emergency. The 50-year-old furnace stopped working in the 80-year-old house where my 85-year-old mother lives. It happened on Sunday. Mom didn't want to pay double time but they did come first thing in the morning. We were able to heat the house up with some space heaters. I would recommend anyone having a couple of them around just in case, especially if you have an oil furnace!!! Their Glenn was very nice and very polite and very helpful. Thank you, Glenn

We've been Sound Oil customers for about 5 years now. Sound Oil always takes good care of us and they know when we'd start getting low on oil and keep on keeping us warm. They've referred us to other great companies that clean and maintain our furnace. We love Sound Oil!

Aidan and Glen know how to get the job done! I was calling every company in the area and somehow Aidan ended up reaching out to me. He was able to quickly set up an appointment for me. Glen arrived on time, if not a few minutes early. He was able to assess the problem and had the tools, parts, and know-how to fix the problem right away (the other 2 people that came and charged a fee just to look my furnace quickly diagnosed something, which were not the problem in the end, and didn’t fix anything and just wanted me to replace the whole system $$$). Sound Oil is fast, reliable, and the right price. Wish I had worked with them sooner! These people care about people, they don’t just do it for money.

Glen with Sound Oil serviced my furnace on 2/21/24. He was professional, courteous and thorough. Sound Oil has been my heating fuel and furnace care provider for many, many years. I have sold my house and will be moving soon. I will miss everyone at this company.

We did the annual service of the furnace. As always they are prompt and come exactly on time. The service technician was Glenn and was very courteous, meticulous, and checked everything in a very systematic way. He made sure everything stayed clean around the furnace area when he finished. Our furnace is running very smoothly. Thanks!

Thank you for your great service! We’re renting a home with an oil furnace and are inexperienced with how this works. Our oil tank ran empty and required a manual process to get it reset - they came out quickly twice and were very kind and helpful.

We had a miscommunication with the company and they were so apologetic. They worked with us with a payment plan because they filled more than we anticipated. They responded to our email immediately and were extremely kind and professional. Very happy with their professionalism and kindness

We were out of oil and didn't know it as new homeowners. We called Sound Oil and Jordan sent someone out within a couple of hours to check our tank and confirmed we were empty. He also sent someone out later that day to give us 5 gallons to hold us over for the night since they didn't have time to squeeze us in for a full refill that day. They came 7am the next morning to fill the tank. Jordan has been extremely responsive and easy to communicate with and we recommend them for any oil needs.

Great service! I ran out of oil as a new home owner not knowing how often I needed to fill my tank. They came out the same day, gave me a complimentary furnace servicing, and got my heat on right away. Couldn’t have been a better experience.

We've been customers of Sound Oil way back in its Rossoe Oil days, and the professionalism, friendliness and thoroughness of service is just as good now as it was then. In fact, better! From regularly filling our tank to regularly scheduling our furnace maintenance, the work is first class. Thanks for all you guys do.

Unauthorized charges and unfriendly customer service. I asked for a one time delivery and a month later I was being charged for a 'contract' and monthly billing that I did not sign up for. When I informed Sound Oil I would like more info in writing regarding any services prior to paying I was told how it could be hundreds of dollars just to get any service to show up if I canceled this 'contract' now. Seems like a shady sales tactic to charge someones card for a service not requested only to threaten how expensive it'll be if I don't accept the charges.
I asked for an email about the 'contract' and all I received was a note about being removed from their auto pay system and annual 'contract'. Why can't sound oil provide anything in writing about this 'contract' or services?

We made an emergency call on a holiday weekend to Sound Oil. Shoutout to Aiden who was so interested in helping us get to a solution. He also gave us a good recommendation to deal with our issues . Everything worked out beautifully in less than 24 hours. This was great customer service all around.