HVAC reviews in Seattle, Washington

What an awful monopoly it is becoming, they have pretty much bought everywhere.. I did not know that they were strong-arming people until I needed service, and the only place I could find was sound oil, they told me because I don’t buy oil from them that they probably couldn’t fix my heater, I offered to sign up an account with them but they basically told me they didn’t need me, I was told they would contact me back the next day, and of course, nobody did, if this is how they do business, I would rather go somewhere else, where I am not strong, armed into getting service, luckily, I found Genessee, and they were happy to come out and fix my heater without any catches, I decided to sign up with a loyal, decent, honest company, and I’m glad I didn’t end up with sound, what company does this ?start buying up all the small businesses and then force people, what a horrible way to do business

I've been dealing with sound oil for 20 years now. Always on time service is great they've taken care of my old furnace keep me warm

Lovely company that comes to your home after you buy it, without asking and places their advertisements on your home, your oil caps, and all without saying a thing or knocking on your door! A very aggressive welcome to the neighborhood!!

The team at Sound Oil has always exceeded my expectations - service techs are knowledgeable and friendly, and get the problem solved. Highly recommend!

Very polite and attentive, due to the weather conditions and COVID, the gentleman that helped me “Jordan” went above and beyond to make sure my furnace oil was delivered in a timely manner, 5 stars isn’t enough for this company, I will be purchasing my furnace oil from Sound oil from now on!! Thank you all so much!

Glen, was awesome! Glen has kept my oil heater running fantastic for years.VERY knowledgeable and GREAT customer service...A+++ Thank you!

I’m Abigail, and I wanna say a big thank you to Ronnie for his service the other time, yesterday and today.
Ronnie is just nothing but the word “AWESOME” my God!!. He knows his job and does it best, I am over satisfied with his work done today. I’m no more cold at home😀😀😀😀😀 because I have my heaters working. Couldn’t be more happier than this.
Thank youuuu RONNIE, I really appreciate.

Sound Oil came onto my property, despite my fence and no solicitor sign, then measured my oil amount, and left a branded sticker on my cap. I have never been their customer in the past. It was an invasion of privacy and vandalism to my property. I don’t know how they think that’s okay behavior.

The lady was very rude. My mother has used them for over 15 years And have them install a new furnace. She recently passed away and they were really rude when I called to cancel service.

My roommate called to set up an oil fill and I took the info she got to finish the order. Roommate was told we would have to do it by 10 for a service today. Called around 920 but Aiden was on the line and was told they'll call me back. Arouns 950 I called back so I can figure out if I should organize our fill with Genese since that was also another option she looked into.
Was disappointed in the levels of communication. Also they wanted my ssocial security for a credit check.
Hopefully the fill will be smooth

I’m a critic, but if you have an oil burning furnace in Seattle, you absolutely need their number and it’s the only one you need. From deliveries of oil (diesel) to maintenance they are convenient, quick, honest, and way less expensive than you might guess.

I have an oil furnace and I needed someone to come out and take a look. I had to tell the woman on the phone three separate times that I was not on a maintenance plan and this was my first time calling. She said because I wasn't on the maintenance plan, that I couldn't be helped.

What a terrible service provider. I have so many issues with these people so prepare for a rant of multiple issues. 1st issue: expensive! 1200$ to fill our tank. #2 the utility guy didn't know what he was supposed to do when he came to the appointment. And was very rude the entire time #3 our tank mysteriously was out of fuel (we hadn't used it since it was supposed to have been "filled" because of summer) and they said no leak was detected. #4 there is an office lady that needs to be fired. She is so unprofessional it hurts. These people are crooks, liars and their service is way to expensive.

It's the weekend, we called for emergency service because we have no heat. The tech that came out was here with an attitude, took one minute to look at my furnace said he was nit going to get his hands dirty and was not going to work on it and turned around and left. I called the company and they said they gad to go with what tbe tech says.I would not recommend this place which is very disappointing because we have dealt with Rossoe for years and now that they have merged sounds,like we will be looking for a new oil company.

After repeated requests to call me while tech at home, ( I do not live nearby) so I know what work might be needed - I have given up. After over 40 years with Rossoe, they were great, however after being acquired by Sound Oil, I will no longer be a customer of theirs. Nightmare.

The owner contacted me more than once to correct the problem I encountered. His efforts are much appreciated and do not go unnoticed. He wanted to make a wrong, right. His attention to my experience says they do care about how they run their business.

I had purchased a house for my parents less than two months ago and we come from the midwest where oil heat is not an option, so I was completely unfamiliar with how it works. My parents' oil tank emptied on a Wednesday, so they called the sales representative on the card that was left for us when we first moved. They called daily and were told each day that they would have oil/heat by the next day. Finally, they got oil 4 DAYS LATER. In those four days, the nighttime temperatures were in the 30s. The person delivering the oil said that they should wait an hour, then turn the heat on. An hour later, it still didn't work. When my mother (who is legally blind and currently going through chemotherapy) called back, they said that the delivery person should have explained that the furnace needed to be reset and asked if she could just go do it since he did not. When she explained why she was unable to go to the basement, they then asked if her daughter could go and then her caregiver. (I was not at the house and her caregiver does not feel comfortable with doing that task.) After I called to find out about how it went and my mother explained what happened (or didn't happen), I called Sound Oil and spoke with someone said he would have to charge for sending someone back out, even though they should have taken care of it when they were there. My parents would also have to wait until hours later for the person to "possibly" return, but he would call to let them know for sure. (He never called.) When I stated that the "possibility" of someone coming back out AND them charging for what should have been done already was unacceptable, they were not willing to get someone there sooner or just fix the simple problem. I left a houseful of guests to drive a half hour to reset the furnace. When the representative showed up, without calling first, after I had already come and gone, he told my mother that he left his family to come out and needed to get back home. I'm not sure why he would try to evoke some kind of empathy from my parents when his family was probably warm those past 4 days and I also had to leave my home, even though I had already paid his company to take care of this matter. In the end, Sound Oil will not be called to service my home in the future. What could have been a simple fix was made into something much bigger by delayed service, "forgetting", and wanting to nickel and dime for a service that should have already been done.

We recently started with sound oil after Rosso went out of business. We are so happy with sound oil and their excellent service and professionalism especially trouble shooting our oil smell in our house. Special thanks to Sim
Who is a true professional!!!!

Will came out today to help with a new thermostat. He was informative, friendly and knew the neighborhood from his Rossoe days! I really appreciated his information and kindness. Great representative of Sound Oil!

I'm a property manager and I always recommend Sound Oil, they take excellent care of their customers and offer excellent service. Prices are competitive and I have no complaints. I recently spoke with Tom the Service Manager regarding a complex issue I was dealing with and he gave me sound advice and recommendations. He's my go to choice.

Fantastic customer service, both with fill-ups and with repairs. Knowledgeable, helpful, and very considerate staff. Although Sound Oil was not the first heating-oil company I have tried, they will assuredly be the last That's how confident I am that I will never have to go anywhere else. These are stand-up guys, from top to bottom. Very highly recommended.

Glen the service technician that service are oil furnace today was outstanding . I can only hope that we have him annually as we get our furnace serviced Soumd Oil is the best glad to be part of the company