Home Services reviews in Spokane Valley, Washington

I called White Glove Cleaning to clean my home I sold & moved out of. They were very pleasant to work with and were able to get a team out to clean the house that week. The girls were very efficient and did a thorough top to bottom cleaning of everything. Very pleased, would definitely recommend!

Love, love, love White Glove Cleaning Service. I live out-of-state and White Glove worked with me to provide my elderly Mom home cleaning services twice/month. According to Mom, it was one of her best presents ever and she always raved about how her home smelled so good afterwards. Just wish White Glove was in southern Idaho :-) !

Update to my most recent experience, below this update is listed what we initially started off with. HOWEVER since white glove has visited, the amount of thorough work that was done is amazing. The girls that came out were very polite and wonderful to deal with. They took their time doing things right. I now have them set for every other week. Thank you!!

Previous Review = I recently contacted White Glove via their website to setup a walk through. And I was told that would happen and a set day was scheduled. The day of the walk through came and went. I then contacted them again and I was told that they recently changed systems which is why my information was lost and I never saw anyone. Two of their reps then came out the next week for a walk through and I was then told I would be contacted to setup services. Once again this did not happen. This company has serious follow through problems.

White Glove Cleaning is OUTSTANDING! We have them come twice a month and they are worth every penny. Their cleaning staff is friendly and professional. We have looked into other cleaning companies and no one compared to the pricing and service that White Glove offers. We have a three story house and they clean every inch perfectly. We highly recommend White Glove Cleaning and will be using them for years to come!

I've managed and maintained rental-income properties since January 2012. That means I work with many vendors and contractors, including cleaning companies. My regular cleaning service was booked so I tried White Glove Cleaning Services for a minor “touch-up” job. They were the only service I called that had openings on short notice. That should have been a red flag.

The 2-person team showed up late for the appointment (I also texted the “manager” about the delay). It was also clear that the young girls had no training whatsoever. After the brief "cleaning" service, I went into the unit to videotape it in preparation for the next rental occupancy and noted that the like-new, high-end LG Stainless Steel appliances were damaged and horribly scratched. I sent a text message with photos immediately after viewing the damage.

Now here's where it gets bizarre: THE APPLIANCES *WERE NOT* ON THE CLEANING LIST.

Within hours on that same day, I was meeting the new tenants - who viewed the appliances before the cleaning (on their initial tour) and after the cleaning - to hand over the keys. The tenants were disappointed as the appliances were not in the same condition as they were during their initial tour. I assured them we would figure it out and work with them to follow up during a pre-scheduled maintenance appointment.

I notified White Glove Cleaning Services about the damage about a week later (as we thought we could easily do the research and find a remedy; however this was not the case) and they said they would “investigate” and get back to me. Now mind you, I have before-and-after photos and videos, as well as 2 tenants and a partner as witnesses (not including myself) and White Glove REFUSED to offer any remedy to this situation. No offer of assistance (even a suggestion!) on how to repair the damage. No offer of a refund.

After weeks of back and forth with the company over a $100 cleaning bill (yes, that’s correct: $100) and weeks of research on how to repair the scratches, my partner found a solution and scheduled a time to go to the unit during the tenant’s Maintenance Check-up appointment. I invited White Glove to attend this meeting to view the damage first-hand and they REFUSED because the appointment was on the weekend.

During the maintenance appointment, my partner was able to remove about 80% of the damage. I informed White Glove and since then, they tried twice to schedule a phone call; however, they want the call to take place when my partner is unavailable. They REFUSE to schedule a meeting during a time when we are both available. They also asked me what I was seeking in terms of a remedy. I told them $160 total for refund, time, and materials for repair (and included the receipt for the repair items). I was not asking for a replacement of the appliances. I just wanted to be reimbursed for the “cleaning” service and repair materials (which fortunately worked over other expensive methods).

Anyway it has been over a month and this issue is still not resolved. My partner and I feel compelled to share our story so you can avoid a similar unfortunate situation with White Glove Cleaning Services – a company that appears to be in dire financial straits. Like I said, I have been hiring cleaning services for almost 13 years and this is my very first negative review.

If you do hire this company, I strongly recommend videotaping the untrained cleaners as they work because even if you witness any wrongdoing – with your own eyes – it will not be sufficient evidence for the owners at White Glove Cleaning to agree to a remedy. And even then, they will question the veracity of the videotape. There is no loyalty to the customer at White Glove Cleaning Services. If you care about your property and quality customer service, DO NOT hire White Glove Cleaning Services.

p.s. I tried to upload a video here as well; however, it is too large. Once again, White Glove is invited to view (in person) the video of my appliances taken within 2 hours of their "cleaning" service. It will be very easy to see the date/time stamp.

Katy did such an awesome job on our home! Very, very happy with her work and so thankful for that team. Feel a huge weight lifted off.

The White Glove team that came to our house for an initial deep cleaning (Nancy, Morgan and Paulina) was amazing. Not only was my home cleaned beyond my expectations, the girls made it fun. They were professional, hardworking and I so appreciated that a plan was made that tailored my cleaning needs. I plan on continuing to use White Glove and look forward to seeing the team bi-weekly to help ensure my house stays sparkly clean!

It was difficult to coordinate with Jane to schedule the appointment, several emails contained incorrect data for dates. It was also difficult for me to explain what I wanted cleaned and what can be ignored, she kept asking me if I wanted other areas cleaned when I only asked for bathrooms and the stove to be cleaned. I think she was reading from a list of possible areas to clean instead of listening to my request. The people who showed up were respectful, efficient and left my house perfectly clean.

An absolutely perfect experience. Our house is big with two huge dogs and a cat. Lots of hair everywhere. But this team went ceiling to floor (all three floors) and scrubbed this place sparkling. They were kind. They were professional. I could not recommend them more. Worth every cent. (They are not expensive). Thank you White Glove. You are a keeper.

This is an outstanding cleaning service!! The two ladies I had today did an immaculate job and I’ve asked to have them clean always!

Detail oriented team!! Every time I use them , I’m not disappointed. Friendly and task driven—they get in and get to work. I’ve used them for years for our rental properties—move outs are so much easier! Definitely recommend them!!

White Glove Cleaning has been there for me when I’ve needed them for 6 plus years! I’ve relied on them to help me get through surgeries and recovery. As a person who enjoys cleaning I trust them to do an awesome job!

Jen Copeland is a thorough organized cleaner. My home is always spotless because of her hard work. She has been working for me for a long time and I have never had a single complaint

I can’t recommend White Glove enough! We decided to give White Glove a try, and it was the best decision ever. It was super easy to schedule our clean, and the girls were on time, professional, and very kind! My house looks better than it ever has. Thank you White Glove! 10/10.

Our experience with White Glove has been absolutely amazing! They have been professional, accommodating to our schedule, kind, and patient. Plus, the level of customer service and cleanliness of our house truly exceeded our expectations! We highly recommend White Glove!

White Glove Cleaning Services has been wonderful over the last year!! The ladies always do a great job!! Yesterday Jen was amazing with answering all of my questions, I appreciate her so much!!

Delaina and Alandra with White Glove, cleaned our house last week and did such an amazing job! It was so nice to come home to a spotless house! I am always happy with the job that they do for us!

Katy did an excellent job cleaning our house! We truly appreciate White Glove and the top-notch service they provide. Highly recommend!

The gals were the BEST. It’s never been this clean and great personalities. I received a copy of my bill and it asked about a tip. With how much you charge for cleaning you should pay the workers more or customers less so we can afford to give a good tip .

We had White Glove come in and clean our home. Never had any service do this before. And WOW was I amazed on how awesome the ladies were with the cleaning. They knew exactly what they were supposed to do and went straight to work. What I thought was important was how kind they were to our dogs, they are very old, and they were so sweet to them. They left our house smelling so good, and most of all, my wife the person for this is all being done for was very happy. Thank you White Glove for cleaning our home and doing such a wonderful job, Steve

Jen and her team have cleaned my home with great detail for years. Jen, as a lead, does a fantastic job of orienting her team to the specifics of the house and its unique needs. I’m always happy with the results, as a clean house just feels so good. Thanks White Glove!