Home Services reviews in Spokane Valley, Washington

TERRIBLE customer service! I contacted them to do a couple of things in my apartment. First and second month were ok, last month was awful. Instead of working with me to resolve, they refused and I was forced to fire them.

DO NOT USE Merry Maids if you expect good service!

They mopped VERY DIRTY FLOORS from years of cats and dogs being kept indoors by previous owners. Some floors they mopped 4 times on hand and knees. Lovely sweet young ladies and we look forward to having them back regularly!! Finally our house smells clean and we can walk barefoot!

Friendly, personable, and thorough young ladies. They weren't put off that I was home. They asked me to check their work, and they did a great job. I've never had anyone clean my home for me before, but career demands were leaving me stressed with a not clean house. Worth every penny, and I highly recommend. Thank you Merry Maids!

Laura is a welcomed sight each month. I know I am going to have my house cleaned thoroughly and efficiently every time. And the best part is, since she is my regular cleaning professional, she knows exactly what I want and how I want it without any instruction. Laura is the best! Thank you Merry Maids!

Merry Maids has done an amazing job for us. We’re very picky (maybe even a little high maintenance) and they have exceed our expectations. We have been so relieved every time we come home after they clean. Last time, I requested a very last minute clean due to family coming into town unexpectedly. Brett and his team made sure someone got to us the very next day. We have found our “go-to cleaners”

If you are looking for a cleaning service who is reliable, does the job needed (such as taking out the trash and putting new liners, etc.), and just simply follows directions communicated thoroughly many times, please look for another company. Total waste of money and consistent frustrations could have been avoided.

From my experience, your first cleaning will go well to gain you as a customer and the quality of cleaning will start to get poor as time goes on. I was highly impressed with my first cleaning. My second cleaning was not awful but had flaws (I just thought it might've been a bad day). I was unsatisfied with my third cleaning, so I finally contacted Merry Maids and I expressed my frustration to them. I came home from work after that cleaning no one had been home the entire day my microwave still had food splats on the upper part of the microwave and my floors hadn't been swept or mopped crumbs were still visible. After this, I was told by Merry Maids that they would send a new cleaner for my next cleaning and not charge me for the last one. I was hopeful that this would go well. For my fourth cleaning, I got the notification that my cleaner was on the way at 9:53 am and at 10:44 am I go the notification to rate my cleaning (which means the job is complete). I was highly unsatisfied with this cleaning when I came home after work this time it almost looked like nothing had been done. I called Merry Maids this morning and told them about the poor cleaning services and that I would like to cancel their services or have someone come back out and get the job done correctly. The associate that I talked to didn't seem to care and just told me she was sorry and would cancel my services. I'm not sure if my job just wasn't worth their time because I don't have a huge house, but it sure felt like she brushed me off as if customer service meant nothing. The services I requested from Merry Maids were cleaning my kitchen and (2) bathrooms. I thought this was a pretty simple task, so I was bummed that it didn't work out.

I recommend Merry Maids if you are looking for a great team who really care about the job they do. I want to thank Sarah and her associate especially. I have had them help me on and off, and they have been stellar each time! They were here to clean the day of my husband's surgery. When I returned home a day and a half later with him, it was extremely nice to come home to a clean house with their little touches that meant so much! They even made a bed I didn't ask them to make, which was such a nice surprise! I could just relax and take care of my husband without the stress of housecleaning! Thank you so much Merry Maids!!

My house looks great! Loved the team of Sarah and Jasmine. They were very efficient. They even cleaned off my front glass door from all the dog nose prints. I hope to see them again!

Merry Maids always does a terrific job for us. They are able to take care of the household chores that I can’t do with my back condition. I really appreciate them and their staff.

Laura A. has been cleaning our house for a few years now and does an excellent job! She communicates well, is professional, and is on time. The company is great to with when I need to reschedule or move dates and make adjustments to what is cleaned, and makes sure I use Laura each time. I highly recommend them!

The two ladies did an outstanding job and I could not be more pleased. Excellent work on an not so clean stove and refrigerator, will hire again when the need arises.

This was the first deep we have had since early Spring and we are glad for it. When Holly visited to give an estimate she thought it would normally take about 1.5 hours once a recurring service was started. This initial cleaning actually took about three hours and they did great job.".

Thanks to Kait & Grace for a job well done! I found merry maids Spokane through Cleaning for a Reason where they provide cleaning services for cancer patients. Merry maids Spokane made it easy to schedule cleanings and their crew were super sweet and did a great job. Thanks for being a bright spot in my day!

Sarah and her team did an excellent job of cleaning my home. I highly recommend them.

Had an incredible experience today. Two very pleasant and hard workers did an excellent job!

EDIT: The owner contacted me right after posting this review. He told me they would come back and do a personal walk through with me and make sure it was done and done well. I appreciated the quick response and the concern he showed for my needs. Thanks, Brett.

We called Merry Maids to come in and do a deep clean for our house. The owner came in and walked through with me and we let her know what we wanted done. When I got home today after they were finished, I found things that SOME things were kind of wiped down, wood floors that were still dirty or hadn’t been cleaned at all, things that they said they would do for the deep clean and did a horrible job or not at all; like cleaning the windows…there were streaks all over them, and then not doing the things that we specifically talked about that we wanted done for the deep clean at all like wiping above our coat closet, that gets dusty (she said no problem and they had ladders) my sofas (needed vacuumed and cleaned down in cushions, wiping down walls $340 (which was inexpensive compared to others) now I know why. I was so excited to come home and have my house cleaned. I literally cried. This would only let me add photos. The videos are more comprehensive.

I have used Merry Maids for almost three years for occasional cleanings. They have consistently been thorough, professional, and effective. The office communicates well providing flexible scheduling with arrival estimates. They also provide the same cleaner whenever possible, which I appreciate. My regular cleaner Laura is great and consistently does an incredible job.

Highly recommended for anyone in need of a residential cleaner in the Spokane area.

We look forward to their visit every time!! Beyond thankful for the thoughtful and thorough job. We love Zipporah!!

I have been using Merry Maids of Spokane Valley for several years. They are excellent to work with and very reliable. Thank you for many years of great service and more to come. Job well done ✔️

We've used Merry Maids for almost two years. They're a great team and have been easy to get a hold of when needed. They're very flexible with our dates. The fees are comparable in the area as far as I can tell, and they're well worth it!