House Cleaning reviews in Spokane Valley, Washington

After being disappointed by ZeroRez i called Stanley Steemer. The level of service was far superior and the crew was extremely helpful. They provided me with lots of information about how to care for my carpet between cleanings and spent ample time working on some of the tougher spots we had on our carpet. I would highly recommend Stanely Steemer.

I was disappointed by ZeroRez too--they came out on the pretext of a coupon and then upsold me a bunch of services and it cost me almost $200 to do 3 rooms. To make matters worse, the carpets were filthy again in no time. Stanley Steemer kept to the terms of the coupon, did a way better job, charged less, and the carpets were clean for a LOT longer. Highly recommended!

Unfortunately not happy at all with them, the crew was very nice and explained what they were going to do but the actual service on the carpets and hardwood left much to be desired. The website says they move furniture and put up on blocks to get under furniture except for beds. Only furniture moved for the carpet cleaning was one cat tower, and one jewelry case, nothing else so they basically cleaned the carpets around my furniture not at all under it, so won't be moving my furniture around any time soon. I was "upsold",much to my disappointment with myself, "carpet protection" which was quickly sprayed on just those easy to reach areas...also, this is my fault, after they cleaned the hardwood floor, I was "upsold" for the "maintenance coat" to be applied. BIG MISTAKE, I told the serviceman, I liked the way the floor looked after he cleaned it and didn't want it but he was a good sales person and sold me on it. They had to come back the next day as I noticed a spot where the streaking was very visible and another spot that looked like too much of the product was just left on and had smudged. He redid the streaky area but didn't do anything to the other spot.
I called the main number listed so I never got to talk to an actual person on location about it. Now, I just want to learn how take off that maintenance coat as the floor looks really awful. Hopefully they will call me back to let me know how to remove that layer of whatever they mopped haphazardly onto the hardwood.

Chris and Brody did a great job! I am very happy. They were courteous and answered all the questions I had. They worked around my schedule so it was convienant for me. I'd recommend them to anyone.

Very HAPPY customer here! Not only did Jacob & Amos do a GREAT job, but they were also very friendly, personable, & professional!!! I highly recommend Stanley Steemer and I will be calling them again!

Chat was very polite and helpful he did a awesome cleaning job and was very quick and detailed. Would definitely use this company and him again as well as refer him to family and friends. I do think management should allow cleaning staff to wear appropriate shorts during hot weather conditions especially since they are wearing a mask due to Covid . Please take this under consideration. Thank you!

Fantastic service!!
Early for stated start time and done in a hurry!!
Great work and fair price.
We will be using Stanley steemer from here I out !!
The technician was very good, professional and friendly.
Pleasure doing business with you!!

I didn't think the stains on my sister's bed would come out, it was bad. But they came out and seriously within a half hour he was done and the bed is so clean. Like a new bed. He never made me feel uncomfortable about the stains just did the job and was courteous and very professional. I will use them to do the floors next.

Joe showed up on time. He was very professional and explained clearly what he would do. He cleaned our kitchen floor tile and grout and sealed the grout. We are very happy with the results. Thank you, Joe!!

I called the Spokane Valley office at 8:45 pm, and was immediately helped by an actual person! Not a voice mail, great customer service! They came out the NEXT DAY exactly when they said they would, I didn't have to wait around (like you do with the cable/sat people!) The technician was very professional and personable, did a great job. Thank you Stanley Steemer! I will definitely recommend to friends!

Chris and Brody were very polite and pleasant gentleman to work with. Did a great job on the carpets and deodorizing. My house smells so fresh now. 😊 Will recommend to friends and family.

I could have done a better job myself renting a machine. After the carpet had dried, the carpet was "stiff-sticky" so I got out my vacuum cleaner and vacuumed. I had to empty the dirt cannister twice with all the dirt and dog hair (a short hair dog) I pulled up and that was just from one of the bedrooms. So much for thinking I was hiring the best. It will be my pleasure to spread the word - DO NOT hire Stanley Steemer unless your carpet is brand new and/or already been cleaned by someone else. Their ads are all hype.

Stanley Steemer was at our house within the timeframe they gave us. Their responsiveness to our situation was very quick and with understanding to our needs. They did a quality job on the brand new carpet and for the value they offered. The service person who came out was very polite and very thorough. I would use Stanley Steemer again.

I appreciated their service and attention to detail. I have the combination of too many kids, 40 year old carpets that had only ever been vacuumed by the previous homeowner, as well as a new puppy. Still house-training the puppy, so we will be requesting their services again in a few months!

We wanted to have a couple mattresses and some furniture pillows sanitized. Our Admin Assistant reached out the 1-800 number on Thu Apr 6/23 and a lady who was taking our phone call was very rude, not delivering the information we required, even we were trying to explain what service our company needed. Again, in order to have the estimate, we reached out and left a voicemail asking for the estimate for the sanitizing service. Five days later, we have not heard anything from them. 1st red flag!

Again, 5 day later, and considering there are not many options to make a choice in Spokane, WA, I decided to call them one more time. This time was "Cody" the representative who took our phone call, the experience was kind of the same, rude, I had to ask if there were any special requirement for them to have the service made (i.e. permits from property management to run hoses, etc.), I had to ask him because he was not really accurate with the information, and even expecting to have a formal estimate sent by email, he just said how much the service was. 2nd red flag.

I felt that it was enough for me to be interacting with a company that does not even take care of the way their representatives are addressing to the customers.

Was needing a room steam cleaned due to cat pee. They were able to schedule me quickly and gave me a great deal. The guy that came was prompt, professional, and made sure I was ok with the work he did before finishing up. 10/10 would book again.

Wow! These guys (and gals) are awesome! The booking process was quick and easy, and the communication throughout the process to have my air ducts cleaned was exceptional. Besides arriving when scheduled, I also received a phone call letting me know the technicians were on their way, which added to the convenience of planning my day.

The techs were courteous, clean-cut, conscientious and worked diligently. They treated my house with respect and you can tell that they are very professional, and have a culture of doing things the right way.

With three dogs, I'm embarrassed by how much nasty-junk they found to remove, but the results are incredible, and it's as though my house is new again! The crew at Stanley Steemer exceeded my expectations and I would highly recommend them for any project, big or small.

Stanley Steemer came out to clean my Air Ducts and shampoo my dining room chairs (which hadn't been cleaned in years). The technicians showed up on time, walked me through exactly what they planned to do, and got everything done in a timely manner. It doesn't smell when it comes on and my chairs haven't looked this good since I bought the dining room table set. I highly recommend Stanley Steemer to anyone needing their services:
-Air Duct Cleaning, tile, grout, wood or carpet cleaning, upholstery cleaning, furniture cleaning, and more.

Have used Stanley Steamer here in Spokane for the last 4 years. I have always had great and quick service. I started with my carpets being cleaned twice a year, then had my air ducts cleaned. This year I also had my hardwood floors done. Very pleased with the quality of the work, and the fairness of the price.

The service person did an excellent job and carpet/rugs look great. The office performance was another matter. At initial inquiry and schedule for cleaning, name, full/correct address, phone number were provided and confirmed, repeatedly; allegedly of record with the company. On the scheduled date/time, service truck was directed -by the office to a 5-yr + old address, never before mentioned. The full address and apartment # provided and confirmed was not given to the driver until he called the office attempting to find the correct location. The service was excellent; the office unsatisfactory from customer experience (and presumably driver as well).

My dog had vomited huge amount of blood on an 5 X 7 area rug. After taking her to our local pet emergency and 12 hours later to our vet we were exhausted. The following day I called Stanley Steamer and they came out the next day. The technician was outstanding and very customer oriented. Initially he sprayed a biological destroying chemical on the blood stain and spots to beak down the elements in the blood and acids. He was extremely careful of my furniture and chandelier while taking rug out back to clean......because the rug lays on a hardwood floor as he explained that he had to use much water and did not want to damage my floor. He got the stain and spots completely out of my rugs. I was beyond amazed that he was able to remove blood stain and spots after 48+ hrs. He then put the dining table back on the rug with protectors. I highly recommend Stanley Steamer to all!!! I will definitely call SS again to clean my other carpeted rooms in the next couple of months.