Water Damage Restoration reviews in Spokane Valley, Washington

This was my first (and hopefully only ever!) experience with needing mitigation for an upstairs flood that traveled to my downstairs. What a nightmare! I didn't really understand what 'mitigation' was or entailed, so I asked a lot of questions. Elijah was kind to answer all of my questions. His team was professional and efficient and I feel glad it was this ServiceMaster team that aided me in my time of need. I have heard terrible things about other company services like this. For what this process has to be, it went as smoothly as it could've I'm guessing.

I had a great experience with them. They showed up promptly and cleaned and disinfected quickly the issues. They left dehumidifiers and air scrubbers until everything was dry. Rebecca was very helpful keeping me informed to everything that was happening. I would definitely recommend this company.

After waiting 3 weeks with another company with little contact I got in touch with Antims service master. They came over, explained what they would do and in a short time accomplished it. My stress was high but when they repaired the water damage to my kitchen, it all went away. Each person was professional. The kitchen was beautiful when they finished. Thank you servicemaster. I’ll always be grateful.

We could not be more pleased with the quality of service; professionalism of the staff; and the attention to detail. The entire team were great to work with and completed our extensive restoration in record time. We would highly recommend this company and their crew!

They did an amazing job with the repair and the restoration of my water damage. They were very professional and started the remediation immediately. I'm so appreciative of their fast response and attention to detail. The blending of the texture on the drywall was so perfect, you can't tell a difference. Their recap of the items lost was instrumental in getting the insurance reimbursement. Thank you!!!

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One star is the lowest you can leave if I had my choice I’d leave a negative star. We own a business in Spokane A piece was brought to us by a customer that was reportedly repaired by you, Spokane rainbow restoration. The repair was aThird rate job .
I have never seen such a poor job done and we’ve been in business over 42 years. Pudding tape over broken glass and passing that off as a repair, broken glass needs to be replaced !!!!!!!!

Fast, efficient, excellent quality! I Highly recommend this company!

They need to work on professionalism, communication, and attention to detail.

Highly recommend! Them they were affordable respectful on time and they did an amazing job!

They did fire/smoke restoration (and) remodeling for us over several months. This was the worst experience we’ve ever had with a company! We would not recommend them to anyone for anything.

Very responsive, thorough and timely. Really greatful for rainbow and the work they did repairing our shop!

James from Rainbow Restoration was incredibly responsive and went above and beyond to make sure I was happy. Home repairs can be stressful, and I could tell James truly cared about my home and happiness.

I have worked with Rainbow professionally on over a hundred projects. They have always been professional and caring to the needs of the client

Horrible experience!!!! Brought back boxes of items folded, but not laundered. This took place after asbestos exposure...I trusted them.

I needed my carpets cleaned and this company did a great job! I needed my carpets done fast and I didn't have to wait long at all. I highly recommend using this company for carpet cleaning.

I needed two area rugs cleaned. They showed up, took my rugs and brought them back later that same week all clean, looking and smelling great!

They got there quickly, were efficient. They cared and helped with insurance more then I ever could. They were very friendly and easy to talk with so that I understand the process.

I had previously written an extensive, thoughtful, and I felt accurate and honest review related to 11 months of working with this company after we had a broken supply line flood. This resulted in a phone call from the owner of this company accusing me of "slander" and stating that he would "aggressively pursue this". So here is my revised review. I would never recommend this company to any of my friends or family and actively tell people not to use them.

They are nice people. But something went wrong on my septic back up. I asked for minimal services. Came in a day later and most of my household belongings; including intimate objects, furniture, diebetes meds, were gone. I had no knowlege of their process, no one asked me about this, i wasnt told to get my intamacies, clothes etc. No permission, authorization and nothing was cleaned except 3 loads of clothes. Walls not washed. Dangerous but food and ither items left behind. No cleaning of the furniture brought back. After dryout ( 6 feet of carpet) no one came back except to drop off my clothes. Acknowleged my instructions of minimal clean up; yet demolished my home with Allstate approval. I was not consulted. After dryout they never came back. Lockbox showed tampering on Saturday, 9 days in, and they said they were on personal time so they wouldnt secure my home; i was robbed. Lock box gone on Monday. No comments or concerns. Allstate halted their progress. They disappeared. I should have never been advised to claim because i could have cleaned my carpets myself. Not worth $1000 deductable. Damage from house destruction cost me the sale of my house. And my boyfriend left me. One and a half months later im still in demolition with Allstate fighting the claim, even though Allstate referred them for a lot more money than i woukd have spent. Living like a hobo in my houuse. I shut off the water in due dilligence, still in use by family member flooded septic twice at $500 a pop. Used utility money waiting for claim check that has never come. I was moving September 1st because mirtgage company was considering purchase, utilities were shut off. Cant afford to pay them for reconnection due to paying septic drain twice. Brother disabled and with severe cognitive issues, forced out for safety. Then allstate forced me back into destroyed home with no utilities. Im furious, horrified and humilluated about the handling of my intamate objects that my EX-boyfriend and I had in our room. They refused to replace them after strangers handled them and returned handled ones to my hotel in a box of phone cords. Have not provided list of items taken from my home for police report for robbery. This has been a life altering situation and ive suffered greatly. They dont care. I wouldnt have chosen to claim. But no one asked me.

November 16th 2022 they came and removed damaged carpet and 2 small areas of 1/2 walls from my home. They originally charged $7305.05 and were paid $7000 the day before Thanksgiving. I didn't hear from them again until Feb 3rd when James showed up unannounced at my door and gently insisted on coming in to take pictures so he could "close the claim". He then proceeded to tell me that I owed him another $1800. I didn't pay it. Then he reached out to the insurance company and they paid him $877 for "carpet cleaning". They paid that to Spokane Carpet Cleaners, a so called business that is owned by James Gilbert, yet if you try to look up that company there aren't any results. The whole thing is a scam.
Rainbow restoration originally charged for multiple services that were never done, just like carpet cleaning. They REMOVED the damaged carpet. They charged for 3 rooms, 2 of which didn't exist.
Please don't use this company or any other company affiliated with them. Tell everyone you know and spread the word. They have been taking advantage of our community far too long.