Home Services reviews in Spokane, Washington

Updating my review from 1 star to 3 stars. Since writing the review below, I have been given more attention as a client and they have checked in with me to make sure I was content with the services provided.

Had nothing but a headache with this company and need to stop my service with them, but they are one of the few companies that will come out only twice a month instead of weekly, and are on the more affordable side. They always move hoses and sprinklers and never put them back. They really do the bare minimum. I asked for a quote for some additional work, they said they would have it to me by the end of the day... two weeks later I call in because it was never received and they had no idea what I was talking about. The ladies you talk to are nice enough but under qualified and never seem to have answer. Still waiting on a quote. Will not be using them for my two properties again.

So I was using C&C for a few years until their prices became outrageous! I cancelled their services last fall after they blew out my sprinklers. I had paid the over priced rates for 15 minutes of work they did at my house. Then come spring they show up at my house to turn on the sprinklers after I cancelled in the fall. I told them I would not pay the bill after I had cancelled, and that this was the second time that I called them. NOW, again they came to my house today to winterize my sprinklers. I had to call them a THIRD time to cancel and I will still refuse to pay this bill. What part of CANCEL does this company not understand. I dont get your flyers and I am too damn busy to reply to a text message confirming my appt the NIGHT before> i would not recommend C&c EVER. Overpriced and clearly has no regard for current, past, and future customers since they cant seem to listen.

About a month ago we hired C&C to come out and do some yard work; mowing and leaf removal. They sent two guys to mow, trim and blow leaves; a couple hours worth of work at most. When they arrived, we were told they were just the breaking crew and another crew would have to come back out to finish what they couldn't do, since they had no tools with them except rakes. This didn't make me real happy since I was being charged $40/hour for each guy. As it turned out, only one guy was there to work, the other was there to hold up the rake and play on his phone. After watching this painfully and seeing my money go down the toilet every minute that went by, I decided to ask the guy who wasn't working what he was supposed to be here for. He was very disrespectful and argued with me while standing in my own garage. At that point, I called the owner, Chris, and after making excuses for his staff, was told that another crew would have to come out with the needed equipment to do the work on my yard. Why didn't these guys have the tools in the first place? Who sends a landscaping crew to mow, trim and blow leaves and only be equipped with a rake? Really? Did I mention they were charging $40/hour per guy?? So this second crew shows up, does the work and leaves within 45 minutes which is more than the other two did in two hours. It's all fine and dandy until my invoice shows up a month later. Not only was I charged for the first two yahoo's for doing pretty much nothing, I was then charged for the second crew for a total of 4 hours. WTF. 4 hours for what? So I called Chris again as I assumed this was a mistake but was shocked to find out this in fact was the correct charges and he was offended that I would even question it. After going back and forth for 15 minutes and dealing with Chris being rude, he agreed to only charge for 3 hours which was ridiculous. Of course I paid it because I did not want my bill sent to collection. Long story short, Chris was unreasonable and thought he was doing me a favor by not charging me the full 4 hours. I would never use this company again. Unless you like to watch your money be 'Raked' out of your wallet.

I as the President of the Birkdale PUD (97 homes) have had the pleasure of working with Chris (company owner) and C & C for a number of years.
C & C has handled everything from mowing, edging, spraying, fertilizing, sprinkler turn on, blow outs to winter snow plowing and more.

If you are interested in having a professional, knowledgeable, experienced company handle your needs, you must call C & C.

C & C does an exceptional job for our residents at Birkdale. They not only do great work they listen when you have issues/ concerns/questions and they address them immediately.

C & C will do a terrific job for you individually or your business, give them a call.

Very unhappy with the service I received. Unfortunately, I paid in full even though the work would not be completed until the spring. I trusted them. They ruined my sod, uneven planting, and broken sprinkler lines. Countless calls and promises of fixing the $13,000 of work have been fruitless. I suggest spending more with a company that cares more for its customers.

I have pictures if you’d like to see.

I want to add that not only was the service provided unsatisfactory. A year later the wall is stained with white. So, if you use C&C, you must also purchase a power washer

Had a sprinkler blow out scheduled for a 1 - 5 PM window. Took half a day off work and nobody showed up. Called the next day and they said it was noted on the account blowout already done. Blowout hadn't been done nor had anybody showed up to the house during the time window indicated. When talking to customer service they said they would just put me back in the rotation for a week later and I would have to take another half a day off work. Will never use them again.

Ive had the best and worst service with this company. Ive used them for years at another property with good results but recently i had them come out to service my sprinklers for adjustments. The tech that showed up was nice but seemed like he was in a huge hurry. I have several different types of heads and he said he didnt know how to adjust the rainbird sprinkler heads in my back yard. He was able to adjust the front heads and some for my landscape but that was all. I was charged for the whole service.

For landscape service I left several voicemails to try to schedule an appointment. I received one call back which i returned immediately and got his voicemail again. I was never able to get anything scheduled. I wont be using their service in the future.

This company is top notch! The crews are always respectful of my animals and my time. They call before they come every time. The gals in the office can always answer my questions either by finding out the answer in a timely manner from the crew, managers or their own knowledge of the companies services. The managers are all very respectful and professional. The owner will bend over backwards to help if there is a misunderstanding. He trusts what his managers are doing and that's a rarity nowadays. All of his managers have been at the company 10+ years and are very knowledgeable about their trade.

Most of the complaints from what I can see are from people that are late on payments. What a concept yard care is a luxury!! If you don't have the money don't hire them!!!

C and C has very poor invoicing software and bookeeping procedures. You may not get an invoice until months after work is done. After invoice is paid, invoices likely will still continue on a monthly basis. Multiple phone calls to C and C regarding billing questions, and that it was already paid, may NOT stop monthly invoices from arriving in the mail. This was my experience. Unmannerly receptionist and disorganized company. Horrible nuisance, and a company I do not recommend to anyone.

Quite an elaborate and defensive C & C response (see below) to a PAID $54.34 bill. Not a company that will get my money again.

Garbage company, not in the sense that they pick up garbage either. They charged me without my consent in 2016 to come and "blow out" my sprinklers even though the year prior they had come to my property and told me that it wasn't possible to blow them out due to the way my system was set up. When I tried to contact them then either would not answer the phone or say they would have the manager call me back, guess what, that never happened. Now it's 2017 and the bill they sent me is going to collections and I still can't get ahold of anyone but the secretary. AVOID THIS COMPANY at all costs unless you want them to charge you for things they didn't do in the first place.

So we just moved into our house less than a year ago, and when we moved in we noticed a huge puddle in the street every time our sprinklers ran, the old owners said it was just a puddle that formed and nothing was wrong. Well, Aleika (I’m sure I absolutely butchered the spelling on his name) and Tim found the issue very fast and were able to fix it no problem. They showed me the damage, told me what the issue was and what it was doing. Then they recommended the fix and made sure everything was working perfectly before they left. All while being very professional and courteous the entire time. Hats off to those two and I’m very pleased with my service!

C & C has been great not only for our business when is comes to mowing, sprinklers, plowing and landscape projects. They call ahead to notify us that they will be coming to provide services. Anytime we need something done in short notice we call the office they will get what I need taken care of immediately. I have referred them to other people I know and I also have them do the yard care at my own personal home. They are nothing but professional and nice. They work very hard in the 100 degree weather and when it is below 0. I highly recommend C & C for any lawn care service needs or snow removal too!!!

They came out in a timely manner to give me an estimate. I paid the deposit and they were supposed to call me to schedule. I had to call 2-3 times to get them scheduled. Didn’t show up on 10/8 as scheduled. When I called I was told the date was 10/15. So, they changed the date without talking with me. 10/15 comes and goes and they never showed. I called and got my deposit refunded. I don’t know if it was too small of a job, but the service after they got my money was terrible. Everyone I talked to in the billing department was very nice.

I called C & C Yard Care on 10/8/18 to get a quote for year-round landscape maintenance, including snow removal. The receptionist said they were accepting new customers, but that it would be 3 business days before someone could even call me back. Six business days later, a C & C guy finally called and left a voicemail with a phone # to call him back. I was out of town, but returned his call 2 days later. I got his voicemail and left a message. Now it's another 6 days later and he still hasn't returned my call. So it's now been 18 days since I originally called them. In the meantime, another company I called on the same day I initially contacted C & C (10/8) has been to my home, walked out the property, ascertained my needs, given me a bid and got me as a new customer. My account will generate approx $12,000/yr in revenue. I guess that wasn't important enough for C & C to return phone calls. I have an ethical objection to having to chase a business to give them my money.

I've used C & C for several years and have never been disappointed with their services. They call the day before they come informing what service they plan to do. I appreciate this so I can keep my cat in the house. Everyone that has come to the house has been courteous, professional and do the work quickly. Within the first couple of months of a new year, they send me information of services indicating which ones I had the year before and the prices so I can schedule for the current year. I don't have to remember anything. I've talked with those in the office to ask questions and I've always gotten an answer from them or someone calls me.
Thank you C & C for your excellent care.

C & C came in with the lowest quote for our sprinkler system, sod, and concrete edging we wanted done in our yard. They also came recommended by our builder, so we were hopeful the relationship was going to be effortless.

However, this was not the case. We felt like communication was lacking throughout the entire process. They have different internal departments that don't seem to communicate with each other. At first, the sprinkler went in and seemed fine. A week or 2 later the sod team came out and were annoyed that their office didn't inform them we had a fence. The sod & grading was supposed to take 3 days, they scheduled our neighbor's yard at the same time and did ours in about 1 day so we felt like the entire process was rushed. We weren't informed that they programmed the sprinkler system for sod and had to call and ask. When we turned the sprinklers on we realized that the sod team didn't cut around over half of the sprinkler heads so the yard wasn't getting water. When we called and expressed this we were initially told that the crew completed that when they clearly did not. The sprinkler crew came back out to fix the issue and were frustrated with the communication from their office because they told us the sod crew really should be the ones finishing their job. There were 2 sprinkler heads that were broken that had to be fixed. The concrete edging was next, their contractor didn't finish everything he was supposed to so we had to call about that, we did receive a prorated refund after 2 phone calls. There were a couple times that people just showed up and rang our doorbell at 7 AM and didn't call first to let us know they were coming out and needed in the garage for the sprinkler program.

Overall just very unimpressed with the communication and the various crews seemed unable to complete a job start to finish. However, the yard does look good.

I needed two sprinkler valves replaced. I tried to fix it myself but failed. It was very easy to book an appointment with C & C. There was a wait because they get booked up in the summer of two weeks. Jeremiah called me to let me know he was running early and took care of the problem in less than one hour. He made sure it was working right and even fixed a clogged head on the line that hadn’t been working. He also gave me some tips for future repairs. I am very happy I went with this company. The work exceeded my expectations and was faster than if I had kept trying to fix it. I will call them again when I need more sprinkler work done.

Update- just got my bill. It was cheaper than I planned too. Still happy with the service.

DO NOT DO BUSINESS WITH C & C YARD CARE. They set you up with a service one time then they take it upon themselves to continue the service, even when you told them to cancel. They miss appointments and are hard to reach by phone. Phone messages go unanswered. We have asked them numerous times to spray our yard when we are home (because of our animals) and even though I am home at 2:30 in the afternoon, it is just too inconvenient for them. We finally "tried" to cancel our service, which we thought that by talking to the gal that works there that this was done. Apparently not. Someone aerated our yard yesterday without our permission. Now they are going to do our Sprinkler System next week without our permission once again. Go with someone else that cares about the customer!

I had C&C Yard Care install an entire sprinkler system for my home. They did a fantastic installation, cleaned everything up afterwards, respected my wishes and input about the design of the system and what I wanted for our property as well as potential future changes and projects that will be happening. Their staff was excellent, polite, and knowledgeable. The system they installed works flawlessly! We are extremely happy with the service we received from C&C Yard Care and their installation crew!! AND, we are SOOOOO happy that our lawn and gardens can now be kept green and beautiful!! Thanks very much to C&C Yard Care and their crew for a job well done!!

They destroyed my yard and my sprinkler system!! I was told afterward they had experienced staffing issues but I tried for four months during their efforts to fix their errors and they never resolved the situation--couldn't even contact leadership! Their project manager was horrible to work with!! Our initial signed contract cost us several thousand dollars. The worst experience I've ever had with ANY business!!

I had three services done by C&C before I canceled everything. Numerous times, during my quote and all phone calls, I asked them about only coming to do services on Monday or Tuesday as I’m home both of those days. Never did they respect my request for either of those days. They never once provided a courtesy call to let me know when they were on their way to provide any service. I did receive a call a day or two prior to them showing up but they did not respect whether I said yes or no.
First they came to apply weed killer and fertilizer to the lawn. They left the weed killer particles all over my patio and walkways. I have a dog so I feel like that was super unsafe for them to just leave piles of it everywhere.
Then they came to do some stump grinding. They called the day before to say that they would be coming tomorrow… I called and left a message saying that I wouldnt to be home so I don’t want them to come. They came anyway. No courtesy call prior to arriving ever. They had no care about my sprinklers, which were marked, and they covered it with rocks and ruined the pvc safety around the sprinkler.
The final thing was pruning and shaping of my trees and shrubs. This was the worst! They butchered one of my privacy trees in my front yard. Cut one side up 4 to 5 feet and left the other side touching the shrubs. The shrubs have no shape and look awful. The hedges in the back are uneven. They barely did any pruning of the trees whatsoever. There are still dead branches everywhere. The trees are also resting on the hedges.
I did call and state that I was very unhappy for each service. The third and final call is when I asked for all of my future services to be canceled as I am unhappy with the service they have provided. The manager called back and said that they’ll cancel everything pending due to me being unhappy. No attempt was ever made to correct the issues. Never once did they send someone out to even check my sprinklers that they ruined on the stump grinding. When I called and said I was unhappy about the tree pruning and shrubs not once did they offer to come fix anything.