HVAC reviews in Spokane, Washington

Jared of Norco heating diagnosed the problem with our furnace, ordered parts on his phone and was back the next day to completed the repair. He saved us over $10,000 as another company said we needed a new furnace. I’m sticking with Jared and Norco from now on, I’m not letting anybody else look at my furnace.

I'd been having trouble regulating the temperature from my NEST thermostat. I'd set it for 67 and it would leap to 69 on its own, etc. And ultimately the furnace quite working entirely. I thought I was in for THOUSANDS! But Norco's tech came out and resolved the issue. It's been weeks now, and my $45 service call has returned my system to full operation with a fully cooperative NEST thermostat. Thank you, Norco. And thanks to my friend who recommended Norco to me.

Deven, came to fix our AC unit. He gave us attitude about the air filter and told me there was nothing wrong with the unit or furnace. I asked questions about what else could be an issues. He was reluctant to answer my question with quality customer service.. I continued to ask questions about every possible issue it could be because there was still a 15-20degree difference in temperature from the font of the house to the back. He continued to be reluctant about answering questions until we asked him to check the attic in where he found 3 lines that had been disconnected.
To think he was going to just tell us that it was our air filter is really disappointing and that we consistently had to ask questions and check all other areas is not great customer service.. he should have checked everything possible beforehand, and not given attitude when we asked him more questions. This is what you get paid to do. Do your job the right way the first time.

He did admit he was wrong and apologized which is the only reason I valued the service at 3 stars.

Nick from Norco was on-time and worked hard to resolve a weird intermittent issue with our Lennox furnace. After a call to Lennox, who suggested he "try a replacement controller board", Nick got a price for the replacement board from the local parts house ("Really? I am paying for a new laptop??!!!") so I decided to order one myself for 1/4 the price, but Nick and Norco were great. Definitely be using them in the future.

I had Norco come to our own home yesterday November 27th to repair our downstairs fireplace. The work they completed was totally satisfactory and was completed in a timely manner. The biggest take away while the technicians were in my home, is the respect and politeness provided by Jessee, the lead technician. It is comforting knowing your employees are representing your company in this manner.

Jared explained everything exceptionally well. It made perfect sense to me and I am not mechanically minded. He also gave some suggestions for future ways to conserve energy without sacrificing comfort. I am glad to have him do work on my heater.

Mike quickly diagnosed and fixed our AC fan motor. He was professional and thorough in his explanation. Norco came the same day I called for service. This is the second time in 5 years I’ve used them and I would highly recommend them to anyone.

I've been using Norco for several years for maintenance on my ancient furnace and central A/C. While the equipment was old, they managed to keep it running as good as possible. Other companies had immediately tried to sell me new systems rather than work on my old furnace - even though there was nothing wrong with it except for being old. So when I decided it was finally time to replace them, there was no one else I would even consider calling. I have an old house and upgrades are always a challenge. The installers did a great job. They kept their spirits up, even though it took them longer than planned due to the uniqueness of my house. If you're looking for a trusted company for your HVAC needs, look no further than Norco.

Absolutely The BEST! NORCO has taken exceptional care of keeping me & my home both cozy and cool for the last 25 years or so. Highly recommended by a friend at work way-back-then and I’m forever grateful. Thanks to my buddy and to NORCO!

We've been Norco customers for decades with our furnace needs. So when we decided to get air conditioning we asked for bids from 6 companies but always hoped Norco would be the company we would deal with . Fortunately they had the most reasonable bid.
Len, the owner was so easy to deal with as he came across as honest and extremely knowledgeable. In fact his experience saved us hundreds of dollars in installation costs as he saw something most other companies missed. His installers, Isaiah and Cam, were friendly and conscientious as well as efficient. Easily a 5 star company.

$180.00 for ten minutes of the Service Tech's on site time.

Problem: Our A/C is not blowing cold air. We had the refrigerant filled last year, so we assume there is a leak. We were the ones to discover/bring this up.

The Tech checked out our A/C and air system and concluded that he should try refrigerant with some sort of dye to figure out where the leak is. Did he have this dye on hand? No...

So, we had to wait 2 weeks for someone to be available to come out just to schedule a second appointment for something as simple as a refrigerant refill... also, refrigerant costs $500... would they charge us an additional $180.00 again just for having to come out again? Who knows... we canceled the second appointment.

We feel a bit gouged as we were not told there was a near $200 fee to just have someone come out and tell us what we already knew and didn't have the resolution on hand.... (dye).

The pros: The tech was super professional and kind. He waited 20-30 minutes for my husband to get home because he was held up at work. The tech was accommodating that way. He deserves a 5 star.

Customer service was overall great, but we just feel like we paid a lot for a whole lot of nothing.

Norco installed a Lennox HVAC a few years ago and we've had problems with it every year. When the AC runs on hot days, the evaporation does not work properly and it drains water into our downstairs and messes up our carpet. We called again today for emergency services, as they advertise 24/7 service, and they said for emergency service we have to call after 5:00 - otherwise we have to wait 5 days. We called another company and they are sending a person right out. We are through with Norco.

I needed to have my furnace serviced and thought I'd reach out to Norco for a quote. Not only were their prices good but Althea scheduled my appointment quickly and that was most convenient for me. Daniel was there at the time the appointment was set for (most impressive) and he immediately found out why my furnace was having problems. He explained what was wrong in a way that I understood (because I have little to know knowledge about a furnace). He was more than polite but also showed me what he did to fix and service the furnace. It runs more efficient than I can remember. It even takes less time to heat the house, which I am very thankful for. Thank you Althea and Daniel (and Norco) for providing excellent service. I will recommend Noroc to everyone I know.

Last week my central air quit working. I called three different companies for a service call. Two of them were a month out and the service call fees were $99 and $100 plus tax. Norco quoted me three days out and $69.00 for the service call. Daniel called me same day and was out to my house within a few hours. He replaced my capacitor in a few minutes and had it up and running. Well this week with the hot af weather, my ac has been over taxed. It’s not working properly (we haven’t had it serviced in two years, our fault) so I called Norco again. Daniel again called me same day and got me on the schedule. He is also going to set me up on a yearly maintenance schedule which will give me 15% off parts and no service call charge. I’m very impressed with this company’s service and Daniel has been especially patient and great to work with. I highly recommend them.

Had furnace problems last December and had to make an after hours call to Norco. On the initial visit the technician told me one of several things may be wrong. The furnace started working again, so he told me that he would set me up with a maintenance plan to save me on the two visits, then he would call me back the next day. The furnace stopped working again that night, and I never heard from him again. Called another company when Norco could not send out a technician for several days on a call back (another story.) Finally got another technician from Norco out the following week who did not solve the problem, but at least pointed me in the right direction. I ended up fixing the furnace myself after 10 days without heat.

After talking to a manager and getting on of the visits removed from my bill, I was happy to walk away from the situation. That is, until a couple of months ago (9 months after the service) I get a "last notice" bill in the mail dated March 9 (did not receive a bill in March, which was three months after the service and at least a month after I had paid what the manager and I agreed to.)

Poorly managed at best, shady at worst. Either way, I would not recommend.

Had five quotes from various companies, and chose Norco as our AC installer, mainly based on a family member's recommendation. They were easy to work with, scheduled me in quickly (I know they're really busy with the hot spring we've had) and everyone I came in contact with acted very professionally. The two installers that came were the quietest I've ever had for home repairs and were quite efficient. Thrilled to have a new AC up and running, and happy to recommend Norco to others.

We are very satisfied with our service from Norco! They installed a new gas furnace, new A/C unit, and a new smart thermostat for us. Their estimate was very competitive, and they even included removing the old gas tank as part of their estimate rather than charging us an extra $1000-1500 that some other companies were going to do. The team that installed everything was very efficient and extremely polite and professional. I don't think they realized how much sound travels through our air ducts, so I could hear them pretty well when I was in the baby's room and they were working in the utility room below me, but even then they were very polite and professional with each other. They did it all in two days and did a very thorough job cleaning up after they were done. They also took care of all the paperwork for the Avista rebates and the registration for the extended warranty with Lennox, so we didn't have to do a thing besides sign our contract with Norco and pay them. We would definitely recommend them!

I called to ask questions about my bill and understand why I asked three people, three different times to flush my system and the First Lady on the call said no problem, the first guy who came out said he didn’t know how to ask the next person who’s coming out to finish fixing the boiler, and then the third person told me he wasn’t told to flush the system. He was only there to replace a part and couldn’t help me. When I brought that up during the call, the lady got so snarky and mad at me because I was “just trying to get out of my Bill“. When I relayed to her the information about asking three different times, she just told me that they must’ve misunderstood to ask again. I don’t know if that’s how you treat every customer or if I made some sort of list, but it seems very disrespectful instead of acknowledging that there is an issue you blame the customer. I asked three employees to flush my system and all three did not, so why would asking again somehow fix that? Why would you assume I was trying to “get out of my bill?” I believe you’re the one offering 100% satisfaction guaranteed. And I’m letting you know I wasn’t satisfied. You can either fix the problem, or blame the customer and it looks like you chose the latter.

We had a wonderful technician come out to our house to fix a problem that we were having with our furnace. He diagnosed the problem quickly and was fantastic to work with! I’ll be using Norco in the future, no question.

Norco is exceptional! They have terrific customer service, their technicians are knowledgeable, friendly and professional. They are thorough and mindful of cleaning up after themselves because the work they do can be messy. Norco came in with the lowest bid to upgrade our home’s wiring to get it ready for central air (which they also installed and did a fabulous job!) They also added additional outlets throughout our home. We have called them back to our house twice to change / fix minor issues from the initial re-wire last year, both times free of charge and within hours of my call - they 100% stand behind their work like no other company I have ever experienced. I would recommend Norco to anyone. Thank you for taking such great care of your customers!

First class operation. Had technician out last week informed me my 29 year old Lennox heat pump had done it's job. Asked for, got quote on repairing the relic, that was a exercise in futility. He had Pete come out next day foe estimate and logistics on new heat pump and heat exchanger ( electric furnace). I OKed the estimate he sent me the next day, a Friday. He got back to me later in the day asking if next Wednesday was good, Absolutely ! The crew showed on time worked tirelessly until 6:00 PM. All work was explained and agreed to throughout the tear down (They saved the old heat exchanger for me as it still functioned), and installation. The old unit was nice, however this setup with 29 years for advanced technology is working outstanding. Excellent workmanship professional, courteous from start to cleanup. You need hvac work call Norco, you will not be disappointed.