Reviews of local pros in Spokane, Washington

Extremely high prices on parts and replacement. I was more than shocked at those prices. Poor service too, I got a bill but not a quote to replace my heater. Now I'm glad I didn't...I saved thousands by not using them!

Kenny and Mason did an awesome job…they had to be up in our attic for a whole week in the heat of the summer and they were so pleasant and didn’t complain once. We couldn’t be happier with their service and for them putting up with our summer craziness!

TLDR: Paying Evergreen to come out and then going with someone else instead was still HUNDREDS of dollars cheaper than Evergreen's repair quote.

Addendum: Alan called me soon after this review posted, apologized, and was willing to void the invoice. I do appreciate that. I still wish it hadn't come to this in the first place.

Original review: I called Evergreen Heating & Cooling because Avista came out and noted I had a gas leak in my furnace, they thought at the shutoff valve. This was on the Friday morning 1/13/2021. Evergreen said the soonest they could come out was Monday, 1/16/2021. We were without heat in winter during this time.

I asked when setting up the appointment what the estimated cost would be. I was told that their hourly rate was $90 and the part costs $100 so she couldn't imagine it costing more than $200.

When the Evergreen rep arrived, he confirmed Avista's diagnosis, said he couldn't obtain the part today because the place was closed, and quoted me nearly $500 for the job once completed. I nearly fell out of my chair! I noted this was way more than what we were told over the phone. He tried to talk it away about how they have to cover the cost of gas, need to upcharge the cost of the part by "at least double", etc.

At this point I mentioned that we'll get a few quotes and get back to him. He said then he'd have to charge us for the call out right now. He also went on to insist that other places would charge us "at least $800, if not $1000". His attitude was rude.

I stated I would like to call his company to get more information on this. "Sure, I'll tell them you're calling!" So I called, no answer. I left a brief voicemail politely identifying my name and phone number and requested a call back.

No one called me back. The rep left. It's been over 2 weeks and they still haven't called me back. But they did send me an email today invoicing me $90 for the callout.

I called today to talk to them about it but again, no answer. Left a voicemail but it's been over an hour waiting on a call back and I'm tired of trying.

As for our furnace, a different company was able to come out the next day, diagnose and fix the problem for $165 and serviced the furnace while they were at it because it turns out I didn't need any parts replaced after all.

I feel it's questionable practice for Evergreen to give a low quote over the phone, have the service rep give a quote that's well past double that, and then if you balk at the price then they still charge you the fee to come out. Seems pretty shady. Also replacing expensive parts when servicing them would fix the issue. Not cool.

Paying Evergreen to come out and then going with someone else instead was still HUNDREDS of dollars cheaper than Evergreen's repair quote - with the bonus of also having a full servicing of my furnace when all was said and done.

Avoid this one.

We had our furnace set up to be serviced thru R&R for regular service In order to sell our home . Ironically the day before the apt our Heating system went down . Once R&R showed up they advised my wife the part needing replaced was very hard to get and would be 3-4 weeks with holiday leaving our only option as a replacement. They needed to send another technician in the morning to confirm the pricing . Once he arrived it was $2400 with a $600 deposit to be paid within 2 hours in order to have it working by Monday. Luckily I called Evergreen the same day and double booked the appointments just to make sure I wasn’t replacing things that were not needed. Thank god we did. Within 15 minutes of R&R leaving my home Ryan showed up and within. Few minutes confirmed the same part had failed. However, Ryan said the part was definitely common and could get the part overnighted to them and be back within 2days ( closed on weekends.) This technician took the honest and ethical route and told us there is no need to replace the system as everything looks just fine. Well as promised 2 days later I now have heat it was $979 with tax including the part! Ryan was an absolute blessing and saved my family $1600 over replacing the entire system that wasn’t needed. All right before a very stressful holiday. Thank you Evergreen Heating and Cooling and most of all Ryan. My family greatly appreciates your dedication to honestly and ethics. Many blessings to your famous sir. All HVAC referrals will go to your company 100%!

I was initially impressed with my contact with “Trina” when I called for service for my failed A/C unit. She was very helpful in scheduling a service tech. Brandon was the highly competent service technician who repaired my A/C unit and saved us from another very uncomfortable night. Brandon fully explained the repairs made to restore my cooling system, and explained the benefits of having my HVAC system serviced every year. That made a lot of sense, as well as cents. I highly recommend Evergreen Heating and Cooling. You will find them to be exceptionally professional, responsive, and very reasonable in their pricing.
Charles Bussell, Five Mile Heights, Spokane.

During freezing weather, our 30 year old furnace (part of HVAC) broke down and needed replacement.
Evergreen responded promptly with inspection and within two days had the furnace replacement unit at the house to be installed and commissioned. It was fast and efficient. On completion, the rest of the house was just as it was before they started. Highly recommended.

Had one company (Bill's) come out on Sunday 12/4 to look at my rental houses' furnace, it had stopped working. They spent 2-3 hours and didn't fix anything and then wanted to charge $7400 to replace a system that they installed 5 years ago!!! I called another company (Sturm) that came out 12/6 and spent 3 hours trying to figure out the problem with the furnace. Didn't fix anything so they scheduled to come out the next day between 11--2 which they didn't show up during that time, so we contacted Evergreen and they said they could be there in about 45 min. It took them 45 min to diagnose and fix the problem with the furnace. These guys were very professional and courteous. It took Loved them so much I am now having them work on my main house with different HVAC needs. Don't waste your time with these other companies, these guys know exactly what they are doing and charge you a fair price for the work. Look forward to working with Evergreen in the future.

I can’t say enough positive things about this company. Our home was without heat for 4 days, and to say that was miserable is an understatement, especially during winter in Spokane, WA. After some failed attempts from two different companies, Ryan with Evergreen Heating & Cooling was able to send a technician to our home. Within one hour, our heat was back on and we were immensely overjoyed. We could feel that Evergreens main priority was to get us warm. Thank you, Ryan and Evergreen’s Heating & Cooling Team for all that you do!

From the first phone call, to prompt service, to professional and fast diagnosis, we can’t recommend Evergreen enough. We have had several emergency issues with water heaters and AC units. You will be treated fairly and kindly, which is very RARE these days!

My Mom and I have used Evergreen Heating and Cooling for many years and have always been very satisficed. We just had Nick come and service both of our furnace's as we live next door to each other. Nick was professional and respectful of the home and our concerns. It turns out that both furnaces are in good running order. The pricing is fair and responsible.
We both HIGHLY RECOMMEND Evergreen Heating and Cooling.

Our installers John and Michael went above and beyond to give us a wonderful new heat pump and air handler. They were prompt, courteous and even worked to install our Wi-Fi thermostat which was an additional task:
Thanks for the great product, price and service!

From start to finish, everyone connected with our heating and air installation, from front office to installation to follow up, was professional, courteous and knowledgeable. We are extremely happy with the process and end result. Would fully recommend Evergreen to anyone looking for a new unit, maintenance or repair.

Donavon was very helpful and saved us a lot of money and hassle. He was able to diagnose and fix my 7 year old heat pump when other companies wanted to replace the heat pump. I highly recommend!

Our furnace went out with the first cold snap of the winter. Even though we were new customers, Evergreen Heating got a tech out in less than 24 hours. He was courteous, efficient, pricing was very, very fair and he has some great sounding solutions to get out system working better as the design in the space isn’t very good. The office staff has been wonderful too, no getting transferred to different departments. I’m so happy our normal HVAC company didn’t call us back and that we found Evergreen!

Had quite a few people come out and look at my boiler. Donovan at Evergreen is my go to guy these days I got a quote from one person, a year ago, $20,000. I thought my life was over Evergreen came out and fixed it for 100 bucks. When it’s fixed, it stays fixed. Totally informs me about the process, so I’m better prepared in the future. I had them come out today Another awesome experience. Currently the only company I trust.

We cannot say enough about this company, their care for our needs were outstanding. The installers Mason & Kenny were also the best, we would recommend Evergreen Heating & Cooling for all your residential HVAC and Furnace needs.

Evan and Hunter did a great job with the installation of our new heat pump. Very satisfied with the quality of the work. The price was fair and lower than the other quote I received from a different contractor.

The old furnace in my office went out. Mason and Kenny came out and were absolutely amazing. This old furnace as well as other building construction, gave them some small challenges but they were so professional, determined, efficient, friendly and they got the job done! Very thankful for this company, and highly recommend them for your Heating and Cooling needs

Evan and Xavier were so professional and great service. They arrived on time in fact a little earlier. And the owner Alan is a great person to work with. My husband does business with him also
Thank you so much for giving my mother a new heating system. The Mercier’s.

Allen is AMAZING! His whole team was courteous, kind, and attentive to detail. As the project continued, Evergreen was agile and able to accommodate changes as we went along and had a wonderful “let’s go” attitude. Ball Construction will not hesitate to call Evergreen for any and all of our projects, and couldn’t recommend a better team!

AF Honest Service helped me with a furnace and electrical panel for a 35R I was responding to from a home inspection. She was there the next day, fixed the problem and extremely affordable! Highly recommend Amanda.