Reviews of local pros in Spokane, Washington

Air design is a wonderful company with a dedication to performing quality work to the highest standard of excellence. The people are experienced and a pleasure to deal with.

Their friendly technician was punctual and performed requested service in a professional manner. Their rates were comparable to other like businesses. I would recommend them to my friends if asked.

I got my car stuck in the Greenacres area. A crew of the workers stopped and helped dig out my car. I was very thankful. With people like that, you know it is a quality company.
Thank you.

Worst HVAC system ever, purchased a brand new house and it's been a nightmare. Water everywhere in the walls, condensation pipe dead ended into the wall, very loud noises throughout the kitchen up to master. Cant sleep at all and to make matters worst it wont get past 62 degrees in the house!!

Great company with plenty of great people that work there and their service is some of the best I have ever had when it comes to my central air system. Highly recommend that you have them take care of all your heating and air needs, if you want it done right.

Came to give me an estimate on work, never got back to me. Call twice and both times the receptionist said she would leave message with him and didn't call. Not professional. Could have called and said he didn't want to do it, that would have been better

Quick, professional, and easy process! Great pricing too. Thank you much!

Our AC unit went down in the middle of a heat wave. We contacted several local HVAC repair companies including the company that replaced our furnace a few years ago. The folks at Air Design Spokane were very h r lpful and responded as quickly as they could. As it turned out out unit needed replaced. The unit was ordered and a date scheduled to make the repairs. The service tech was knowledgeable, professional and very thorough to make sure every detail was taken care of. This is a business I would highly recommend to anyone on need of any heating or air conditioning need.

Air Design put two heat pump systems in our home a year and a half ago (August 2016) and after putting in two different thermostat control panels, they had to replace one so both were identical. We then discovered that they did not install the ducting correctly in the Master Bedroom side and they had to come out to correct that! Now, the thermostat control panel they had to replace has gone dark and the system does not work at all! We called on a Friday evening (both the main line and their "after hours emergency line," but received no call back. Called again on Saturday and it was obvious the man did not want to come out -- I could hear him talking to his young child in the background during our conversation! On Tuesday, we finally received a call back and the female receptionist was EXTREMELY rude! They told us how much it would cost (per hour plus a $75 trip fee!) and said they could put us on the schedule for June 18th!! When we called back to speak with the person we dealt with during the install and ensuing issues, the same receptionist said he was not there and wanted to know what the call was about! We told her we wanted to speak with the person we dealt with about Air Design's CUSTOMER SERVICE.... or should we say "totally lack thereof!" Very, very disappointed....and will let EVERYONE know it!

John with Air Design is great, I recently scheduled a FREE estimate for adding AC, he came out and gave me a very reasonable estimate. One week later I had AC!!!! Air Design has been a great company to work with, I would recommend this company to anyone.

I am a former employee and couldn’t stand being around these imposters. This is NOT the aire design that has such a wonderful name . A fella from New York with a sales model mission statement is not concerned about servicing the fine folks on Spokane but more driven to sell furnaces. They have revamped staff that have heavy sales backgrounds and a closer to help with that mission. Anyone who wants a solid recommendation from the inside I’m a 5 year Tech and there are some great companies with your best interest in mind unfortunately these guys are under new management and no longer follow that business model. I was terminated because I wouldn’t sell enough I’m sorry I’m not going to try and sell you a furnace just because it’s at a replacement threshold with very little service history or signs of age.

Installation week: they forgot to install the AC unit
2nd visit: they forgot to wire it
3rd visit: they forgot to plug in the wire
4th visit: they forgot to program the circuit board, so the system overloads immediately and will only run for more 5-10 minutes at a time.
5th, 6th, 7th visit: system continues to be broken intermittently. They don't know why. It's always "we need to come out again with different tools."
8th visit: they cut open the insulation to find that the damper may be getting stuck. They left it cut open, and didn't fix the hole.
9th visit: "You have had us out too many times. We can't come out again without charging you. And you are responsible for patching the hole that we cut around the damper"

This process took about 2 years because of the number of no show appointments and unreturned calls. Air Design lost records or notes for several visits, too, so they didn't know why they were coming out or when they had come out last. We've had the system for 4 years now, and it's never worked consistently - works about 70% of the time, and it's usually only one floor or a weak breeze when it does.

I recently had an issue with my furnace and had no heat, I called air design and they put me on their schedule for the same day. I would recommend them to anyone who doesn’t have heat or needs help understanding their system. They Were fast friendly and efficient!! Thanks again Air Design.

Air Design was great! They installed a brand new central a/c unit to my house. We had baseboard heating and no ducting. Air Design was able to get everything ducted without having to tear down a bunch of walls. Really professional.

I work with a local area non-profit and we have an event coming up in a couple days and just found out the A/C failed out. Trying to get an A/C repaired in Spokane right now is terribly difficult, but they managed to get someone out right away. Bottom line, 1hr and 24 mins after we called, the A/C was fixed for under $200. Fast, professional service and they had parts for a 15 yr old rooftop unit in stock on the repair vehicle. I highly recommend them!

Our air conditioning went out (not ideal for these 100 degree days), and even through they were slammed, they squeezed us into the schedule and secured a new unit for us quickly. It's nice to have a cool house again. Thank you Air Design!

I recently built a new home that was completed in December. In order to save money, I had my new home completely set up for A/C, but I waited to purchase an air conditioning unit until the Summer months, when I would need it. When I was ready to have it installed, I called Air Design and they simply looked up my home by address, had all of my information in file, knew the exact unit I needed and set up an appointment in a matter of minutes. 1 week later, they were out to my house and had my brand new, beautiful unit installed in a couple of hours. I didn't need to provide any other information than my address and they knew exactly what I needed, no more questions asked. The A/C in my house works like a dream and I couldn't be happier!!

Rude and won't stand behind their work. Have attached the note from another company regarding improper installation of the furnace that they refuse to fix. Their not my problem attitude is a real fun bonus.

GREAT ...well EVERYTHING!
My wife made the service appt. A couple of days before, the dispatch phoned to reschedule as one of their staff had a family emergency to attend to. she was very apologetic...(hey...stuff happens...) Tech showed EXACTLY on time. Courteous, clean cut... - yes that matters - In short...everything went well...actually better than expected...Thank you!

Hired Air Design back in 2008 to install an A/C system in my house. Had them back again in 2019 to replace it with a new one. Great customer service, great pricing. Great experience all the way around. I highly recommend these guys.

I had my furnace ducts cleaned the first part of October by a different company. Ever since, there has been an awful squealing noise. Our gas fireplace insert also needed repair/replacement because it would not ignite. Didn't know much about Air Design but took the chance. My technician Aaron found and fixed the furnace problem within 5 minutes, showed this new widow where and how to replace the filter and got my fireplace cleaned and running in short time. He was amazing. Very competitive price. Highly recommend.