Constraction reviews in Tacoma, Washington

My mother had a fire at her house and her insurance company came by and gave her a check for the damages. My mother called Rainbow and left a message and with in 30 minutes got a phone call back from the head manager Bridgett. She came by and gave my mom an estimate and unfortunately my mother hired this company. Once they were paid they never would return phone calls or emails. Also, their work is completely horrible. I am a contractor myself and know. The manager, Bridgett, is completely unprofessional and will outright lie and take advantage of people that don't know any better (ie my mom). They ripped out tile that they weren't suppose to touch. The finish carpentry looked like some kid in high school did the work. They installed a sink and left it leaking. There are thresholds that were never put in for the carpet and they charged her for service and maintenance for the furnace and water heater but they never touched either one. There is paint overspray on everything including light fixtures, doors, and mirrors. The only thing that was done correctly was work they sub out to professionals. Once the work was completed my mother as well as myself have tried to get a hold of them to fix everything they screwed up and the damaged caused. Who is going to pay for all of the damaged caused by Rainbow?? I have logged, accounted, and documented everything. Also, look at the estimate very carefully, they will charge for things twice, and for work that doesn't need to happen. There were things on the estimate that they never even did but charged for. If we can't meet and talk with Bridget and the owner Chris we are prepared to go all the way. Moms name is Kathy by the way.

Rainbow has been a nightmare from the get go. I had a water leak and contacted my insurance. They said that Rainbow was their preferred mitigation company and that they would be able to bill and pay them directly for the work they do so it should be "worry free" for me. They sent out Nathan who did the estimate and the asbestos testing (which was not covered by insurance and cost me just over $500!! They even took samples from areas not even planned for demolition!!). When Nathan came by, everything sounded great and wonderful until we awarded them the contract and the work was performed. He was nowhere to be found during the work and the workers didn't even demo what they said they would, they removed my vanity and toilet and didn't even dispose of it! They damaged the drywall higher than what they were removing and they didn't remove it or fix it. We also asked for a quote to put it all together and we're STILL waiting on that phone call (coming up on 3 months ago when we first asked them for a quote!). So nice to you when trying to get the contract but you don't mean anything once you hire them. And like I mentioned before, I got slapped with a $500 asbestos test that I was unaware of.. Everyone I spoke with said that $500 is really expensive for that kind of test but when I spoke with Eve AND Bridgette, they both had every answer for every question I had about that, almost answering me in a manner not assuming ANY responsibility. AND to make matters worse, now they're contacting me for payment for the demolition! Insurance is supposed to pay them directly, my broker and adjuster both told me that so why are they calling me for payment? It was impossible to get anyone on the phone except when they want payment, then they always seem available. This company is very unprofessional. Avoid them like the plague!!

Please do not do business with this company. I have used them for years at multiple homes up until recently. The technician came to my house and complained about his job the whole time, stating he hated cleaning carpets and that the prices are never what the office quotes. The technician made my mother who was facilitating the appointment feel super uncomfortable. My mother paid in cash ultimately giving the technician a tip, due to lack of ability to break the cash, even though the service was extremely awkward and subpar. Fast forward to later in the week my immaculate carpets had now acquired a horrible unbearable wet dog smell and only appeared to have been treated in two small areas where you could smell a small amount of cleaner. I have used them in the past as said above and have never needed to use the pet treatment because the regular treatment was sufficient. This time I splurged and paid the extra $40, to no prevail. My house was left worst then before they entered it. I spoke to both managers and even the owner about getting my money back because I did not feel comfortable with doing business with them anymore. All have refused. The kicker is I had recommended them to my mother in the past and they have cleaned her carpets prior and she knew what the services use to be. I had another company come out and clean the carpets and got rid of the pet odor they left and told me they couldn’t guarantee they could get rid of. Be cautious. Management will not call back as promised.

Rainbow was great to work with. They went above and beyond! A little better with communication, but it’s the holidays and people are busy, I get it. I would absolutely use them again or recommend them.

Emanuel and Andrew were very pleasant and helpful through our emergency. Thank you so much!!

Michael was super easy to work with at every stage. He answered my questions and double checked all of the work.

I recently had a water heater line break and flood in my basement. I called Rainbow Restoration because they were highly recommended. I cannot praise this company and employees enough. they were there quickly and were so kind and empathetic to my issue. they worked around my schedule each day to come and check how the drying was progressing. if you need help, call these guys.

I hired Rainbow Restoration to help my mom after her place got messed up from a fire, and honestly, they came through big time. From jump, they were real cool about everything and made sure we didn’t feel stressed or lost in the process.

Michael pulled up quick, broke down what needed to be done in a way we could follow, and handled my mom’s stuff with care while staying compassionate about this rough time we were going through. He was also super responsive and kept in touch the whole time which made the process a lot less stressful for us. He treated her sentimental things like it was his own, and that meant a lot. Her place looks way better than before now. I definitely give them 5 stars & would hire them again if ever needed.

These guys do great work! Nathan was super prompt in contacting me and working with insurance to get work done asap. Also the crew that came out to setup drying equipment were very professional and great at explaining all the work being done. I’d recommend this company to anyone looking for help with water damage

Michael and Mikael were polite and respectful with me during the traumatic process of moving my furniture out. It helped a lot that they recognized that this process wasn't easy for me and that they took extra care to protect my belongings. Their great attitudes helped so much.

The staff at Rainbow Restoration was incredible. Jennifer Sheetz in the office was very knowledgeable, helpful, and understanding. Anyone needing this kind of service, I would fully recommend them to use and I have no complaints about the job they did.

Nathan came out to address our water damage quickly. He assessed the problem and the equipment was set up the next day.
Michael and partner arrived as soon as requested and set up blowers, took note of damages and checked on crawl space. They were able to answer any and all of our questions and concerns with expertise and experience.

The service i received from all of the gentlemen, Nathan, Michael and Alex was wonderful. Nathan took the time to explain the whole process and he kept checking back to see how things were progressing. He is very knowledgeable. Micheal did a great job as well. He was very attentive to all the little details. I would highly recommend Rainbow International to anyone I know.

Michael went above and beyond to help us with our home. Very knowledgeable and kept us informed throughout the process. Office staff was just as great. 10/10 recommend Rainbow Restoration.

We had a leak with damage, Nathan and Michael helped immensely with stopping further damage and getting our house ready for the next steps. They were both very professional, communicative, and a joy to have in our home. Would recommend highly. Thanks again gentlemen.

Name, Claudia, Celene and Abi all did an exceptional job in packing up our house. They’re very organized, neat, polite, and hard-working..

I have to say, that I would give the a 15 out of 10. Rainbow crews were all professional. They were knowledgeable and shared the needed information with me as they performed the mitigation in the house - that included removing the areas that the water had reached. I would have them again as they were absolutely the best.
They have gone beyond what I would have expected, and have heard other services provide. I am very pleased with Nathan and his team. Everything from the Packout crew to the demo team was over the top the best.

Hands down 5 stars across the board! They were extremely thorough throughout all aspects of the job. Explained everything there were doing and gave a precise timeline. Michael listened to our concerns and made us feel at ease with the process, he showed up hours after our insurance called and got the process started. End result, it was a quick efficient process and our house is dry! Not only do I recommend their services, if I need similar services again, I will request them! We can't say enough good things about Michael. He takes pride in his job and customer satisfaction! Hire these guys!

The Rainbow Restoration team was there and ready to get started when we needed them most. They worked along side our insurance company to make sure we had the best results possible for our family to move forward. Their team is easy to work with and very efficient.

Dealing with water damage is definitely not fun — it’s stressful, messy, and honestly just a headache. Michael and his team at Rainbow Restoration made it so much easier to get through. They set everything up perfectly, taped down cords, and made sure I could still live comfortably in my home while the drying and repairs were happening. Michael checked in often and truly went above and beyond to make sure I was taken care of. I felt totally looked after through the whole process — can’t recommend them enough!

We had water damage in 2 rooms. Michael our Project Manager, went above and beyond to ensure our home be repaired in adequate time and ready for a remodel. I will always recommend Rainbow to all homeowners when needing restoration.