Constraction reviews in Tacoma, Washington

When we walked into the building, I was kind of amazed as to how large the store was.And it was truly impressive.

My client decided to purchase the lvlp flooring, and a beautiful front entrance porcelain tile. Did I will be posting when the job is done. Absolutely gorgeous.

I started shopping with Floor&Decor about a year ago. My first experience was amazing . I said good bye to Lowe’s and Home Depot. I’m a tile installer and the prices were way better . What got me is the customer service. With that being said my last trips for a few big jobs have been different. It seems the employees are going through something or something has changed . I found out today the person I have been doing business with is no longer there . I really wanted to know and I can say it seems they don’t care about the people anymore . Now it’s people who don’t care . It gets worse and worse and now I have lost confidence in the store to get my order right or help me when I step in. I’m going to take my business elsewhere. I really hope someone from the company looks at these but I really don’t think they will. Floor and Decor from a contractor prospective, do better for your employees and treat them like human beings. From what I hear the new store manager is awful to them and treats them like animals. I really don’t want to my business elsewhere but it’s to late .

Great options and friendly service. Made an appointment for an associate to help us and they were great! I know where to go for all of my tile work. Thank you Floor & Decor!!

Lots of flooring! Very large warehouse. Ceramic tile seems to be their niche. Not much in the way of vinyl tile and no sheet vinyl at all. They do have several LVP styles to choose from though. They also don't have any feathering cement for fine tuning subfloor.

Mila was hands-down the best part of our visit! Super knowledgeable, friendly, and went above and beyond to help us find exactly what we needed. Couldn’t have asked for better service, 10/10!

We got our floating LVP flooring here, and we love it. From experience, the staff is more helpful than at the Tukwila location. I highly recommend them if you ever need a floating floor LVP and want great help from the staff.

We are remodeling our bathroom and didn’t even know where to start. Kristine Berrios assisted us. She was extremely helpful, she answered all our questions and explained things we weren’t even aware of to ask. She made us feel comfortable by being kind, patient, knowledgeable and friendly. Kristine is a valuable employee to your store.

Don't come here unless you are a expert in tile, as they will treat you like a nuisance if not.
Came here looking for help with a project with very generic tiles that I needed to match. Was shrugged off and essentially told to kick rocks. Not even pointed in the right direction. Very disappointing interactions with 2 different employees.

Stellar example of great customer service! Kristine was a terrific listener and an enthusiastic problem solver! My experience made me wish that I was a $5000 sale instead of a $50 sale.. I’m so grateful that with one phone call and three text messages I was on track with a beautiful workable solution. Thank you, Kristine!

I started a full remodel of my home earlier this year that lasted up to the beginning of fall. I have made multiple trips here and not one time was I ever disappointed in the products or service I received. I purchased tiling materials for all three bathrooms in my home, including a laundry room; and I have been completely satisfied overall. The return for materials I didn't use was hassle-free, and every visit I made I was assisted in transporting tile and ledger stone to my vehicle. For our recent bathroom project we had a particular staff member by the name of Jay who assisted us and was simply great! He matched patterns for us that were fresh and modern. My wife loved went with his recommendations and loved it. He even knew exactly how much tile our bathroom needed including the enclosed niche. I had a lot of referrals for tiling and flooring companies, but in the end, Floor and Decor stood out among them all. I would be visiting them again for my deck and patio projects, and I highly recommend them for anyone that's doing the same!

I have been a customer for many years and products. The products, prices, and in-store assistance is very good. However, on-phone support is very poor. The store does not answer the phone. Questions often occur during projects or some need to be answered right away. When the store does not answer the phone poorly reflects on customer service.

Looking at the reviews it appears Kristine Berrios is the star of this store. I am the owner of a construction and remodeling company and I can agree with all of Kristine positive feedback. Today I stopped by for the first time (been in the area before this store even open, back then it was a gym and then something before 2008) and for my first experience with Kristine she was great. Good prices too as this is important to keep project expenses down lol Thanks Kristine!

Anthony is a solid reliable plumber. Some might even say he is "Johnny on the Pot". Super responsive and very resonible priced. I highly recommend for any of your plumbing needs

You are going to meet the nicest guy. Anthony was super friendly and extremely upfront what was involved with the repair and what the costs were. There was no pressure to pick an option. Anthony got the job done quickly. He takes great pride in what he does. At least get a quote. Thanks a lot Anthony!

Anthony and his team of Quincy and Noah, did such a fantastic job on replacing my water heater and fixing some plumbing that wasn’t installed well initially. He is honest, fair priced, and does high quality work. He also explains processes and how to fix things in easy to understand terms. I will definitely use them again for any future plumbing needs!

We've used ATP several times now and have found him to be an excellent plumber, very responsive, and honest. Once I overpaid him by mistake. He caught it, told me about the overpayment, and tore up the check.

Nice people, timely and professional

It's too bad when business people never call you back.

I got 2 bathrooms remodeled. I was impressed with their portion of the work that they did.

He did a great job and was courteous, professional, and obviously very experienced.

Very much on time, efficient and very professional. I will definitely call him for my next project.