Water Damage Restoration reviews in Tacoma, Washington

Our small business in Enumclaw recently had AdvantaClean crews working in our office for four days, doing an extensive cleanup of our crawl space. This job took months of planning before the crews even arrived. Kitchen sewage from a nearby restaurant had seeped into the crawl space of our building, and it was a smelly and messy project. Jared brought in his crews to restore our work environment back to normal. We were so impressed with the professionalism, courtesy, and technical abilities of each crew member, and they went our of their way to make as little disruption as possible to those of us still working in the office on those days. From the (brave) guys who went underground and between the buildings to clear the mess and remove the tainted dirt (and unidentified mold), to the insulation crew and the ductwork cleaners, we couldn't have asked for a better experience, since we were in this unfortunate situation. I wish we had ALL of their names in order to thank them personally, but Jared knows who they are! They even cleaned up after themselves and really left us nothing to do but return to work and be in an odor-free and mess-free environment. We would definitely recommend them for any job, and you can bet we will hang onto their business cards for ourselves and to share with our clients. Our sincere thanks to the whole crew for the amazing job!

Advantaclean was a dream to work with! They came out right away once called, thoroughly evaluated the scope of work and quickly took care of the demo/drying out. They took great care in removing a cabinet so that it could be reused instead of replaced. We would highly recommend them!

Their tech came out to do an assessment of the water damaged caused. They were very insightful and made great suggestions based on the impact done to the area that needed service. They installed the proper equipment and even put up shields that segmented the area that had limited access doors incase we needed to get in there for any reason. The dividers they put up greatly confided the heat that was needed as well as contributed to noise reduction. I wouldnt hesitate to refer their services.

Jared and his team are absolutely fantastic, here's why. We had a clogged sewer pipe which caused a flood in our house. Poor initial cleanup in the crawl space (it was never dried out) led to a severe mold problem. After having the crawl space cleaned properly, and mold experts identify the damage, we turned to AdvantClean to get rid of the mold. First they sealed off our downstairs to contain the smell then they went all throughout the underside of our home and thoroughly killed the mold. They treated and cleaned all areas, including those which had not been identified as mold damage. They spent hours treating our first floor. Such things as cleaning books off the book shelf, one by one, wiping down furniture, walls, ledges, etc. They next cleaned out and vacuumed every air duct in our house as well as the furnace. When this was finished after two full days, Jared left giant specialized fans and air filters in our house four days to capture any possible mold spores which might be in the air. Shout out to Michelle, Jesse, Jeremy, and Sean for all their long hard work and great customer service. In the midst of what seemed like a disaster, Jared and his team at AdvantaClean came through in a Big way. Thank you!!

Josh are Darius were awesome! Professional, efficient, accommodating and clean! Highly recommend!

Jamal and Danny were very professional and kept us informed on every update. We are looking forward to the final repairs.

The folks at AdvantaClean provided me with the best customer service I've ever experienced: Jared, Amber, Kayla, Stephanie, Blaine, Darrius and Josh, you were all so wonderful to work with, and were always in my corner to guide me through this difficult cleanup process. Everyone was so friendly and knowledgeable, and every step was performed thoroughly and efficiently.
Thank you all so much! You have the best team ever! Bev

I am posting this review from the opinion of drainage contractor that has worked with Frontline in the past. Frontline does great work and has fantastic communication. We often do drainage work around properties after they remediate the internal issues, I have nothing but good things to say. Our customers that have worked with Frontline have always been impressed. They are thorough and go the extra distance to ensure the property is free of contaminants, and all moisture. I have worked alongside many remediation companies, and I would chose Frontline for my house.

I am very happy with AdvantaClean. They took a very stressful event and helped me through it. Jake and his team were courteous and professional. Especially Darius, who is exceptional. Whatever Darius is making, he deserves a raise!

My experience with AdvantaClean was exceptional! Having a pipe burst with serious water damage in my entire kitchen was one of the most stressful experiences I've had.

Jared (the owner) called very quickly after I contacted them. He spent time with me on the phone to go over the process in detail, including dealing with insurance.

Jake (my project manager) was absolutely incredible! He explained everything again, several times, because I kept forgetting things. He made an extra trip to my house at my request to meet with my contractor so I could be sure everyone was on the same page about the tear-out process. He talked to me daily, usually in person, to update me and keep me informed of any changes to the expected drying process. He sent detailed daily reports to me and my insurance company. I knew nothing about water mitigation but wanted to understand every detail. He explained everything very clearly, but I'd often forget half of what he said because I was so stressed. I'm pretty sure I burst into tears at least three times the first day he came to evaluate my house. No matter how many questions I had, or how much he had to repeat himself, he was always genuinely kind, patient and professional.

Jake's crew was amazing. The dry out took about 10 days and several different people came out for daily readings and any additional work needed. Every single one was perfectly professional and polite. Having strangers in and out of my home wasn't stressful at all, even when Jake couldn't be there, because they were all so great.

The work was completed to the highest standards. Jared went over typical work done by many companies and what Advantaclean did to a higher standard based on evidence. He went over additionall training he required of his employees. They got things dried to the appropriate moisture levels, treated my joists for mold, and kept everything clean and contained. I don't know enough to say more about that, but the fact they were willing to explain everything, including recommended work vs. what insurance would cover, was extremely helpful.

I absolutely recommend AdvantaClean of the South Sound for any water or fire damage, it any services they provide! You will get exceptional customer service and high quality work! It's a horrible thing to go through, but the time I worked with them was by far the least stressful part of this.

Great job by the men that did the work on my house after the fire. I liked how they explained the process to me and took pictures and printed them up on the paper work.

I am very impressed with water mitigation service I got from frontline fire and flood. I recently had a sewer water damage to my home and Jake and crew, owner Jared, Sheri went above and beyond. I am very glad we didn't use the vendor that insurance company recommended because that would have been very minimal work, saving insurance company money, not necessarily the best quality work for the home owner. Frontline gutted everything that was contaminated with sewage and did mitigation work very throughly, left the site neat and clean. We had issues with insurance company nickel and dime but Sheri had my back, guided me and advocated for us. It's my second time using this company and despite how stressful it is to deal with sewer damaged home and insurance company, it was a blessing that we chose this company. Thank you everyone!!

We initially had a challenging experience with this company due to communication and unnecessary demolition in our bathroom and shower area. However, the company has since reached out and addressed several of our concerns, including improving their communication and taking responsibility for the additional damage during the demo. While I appreciate their efforts, I wish more care had been taken when removing our expensive shower door, as the damaged track may prevent it from being reused.
We especially appreciate Liz for reaching out to us and hearing our concerns.

Chris was our technician for removal of mildew in our garage. We were met with courtesy as he shared the method of removal. Chris was knowledgeable and represented Frontline well. We could tell he had worked hard as we inspected The completed job! It was fantastic… The mildew was gone, and the walls were gleaming! A joy to do business With Jared as he inspected the job, Jake as he scheduled the job… And of course with Chris as he completed our work!!!

Great customer service and quality from beginning to end. Josh, the project manager was very professional and helpful throughout the process. He was very knowledgeable and worked directly with my insurance company. I am very thankful for him taking some of that stress off of me!
Kayla and Blain (The technicians) were also very knowledgeable and professional. I always received a text letting me know when they would arrive and felt very comfortable with them working in my home. They did a great job cleaning up the water damage and also protected our home from further damage. Bonus points because my dogs (3) absolutely loved them!
I would 100% recommend this company!

Very professional and accommodating. I was looking to buy a home out of state that had some water damage. Not only, I got an estimate same day at a decent price, but they were more than willing to go an extra mile and help me with my other contracting needs as well through their contacts. Sheri, Jared, Joseph and everyone in their team are great professionals.

Frontline was so amazing to work with. We were woken early in the morning by an amazing lady who saw that our house was on fire and to get out. To say the least we were in a panic. Shortly after we got bombarded with people trying to get us to hire them for clean up. I was so confused!!! Frontline sales person Liz, stepped forward and told me not to sign anything right now. I immediately saw that she was concerned for me. She helped me at my request for the remainder of the morning. Later I met Jacob and the rest of the Frontline crew . They boarded up the house, advising us to leave everything as it was and when I was ready to make a decision on who and why we should hire a restoration company. The next day we hired them. We could not be more satisfied.

Recently had this company out to my home to help address some exterior water intrusion and they responded immediately, gave great advice on how to proceed, and were very clear with what the next steps would be. I worked as an insurance adjuster, locally, and don't know of a better water mitigation team in the area. Highly recommend this operation for any of your mitigation needs.

It was a great experience ! They were here fast, worked hard and let me know each step they were taking ! Can’t say enough good things about them! They promised to come back when basement area is dry enough to put back all the boxes that were in there and didn’t get wet. They disposed of wet things that needed to be thrown away and took care of other bags of stuff I needed to throw away . I hope I don’t need them again but if I do I would call the company again.

Frontline has helped keep us sane during a really miserable, prolonged sewer backup in the main drain of our home. The concrete foundation had to be jackhammered up in two places and replaced. Darius was extremely helpful and reassuring when we were feeling like this mess would never end.

Took care of an absolute disaster at my home. Made it stress free for me! They’re running a good progrum over there!!