HVAC reviews in Vancouver, Washington

Miller’s did a A/C replacement and did a nice job. I would like to recommend them to anyone who is interested in this type of project. Nice to deal with and good price.

UPDATE: Our unit is now repaired (7/19/2024). The new manager, Michael, called the same day I posted this review with sincere apologies and the promise to fix the problem as soon as possible. He stayed in contact and even had a backup plan in case the part ordered didn’t work.
I am updating this review to 3 stars as we will continue working with Miller’s even though there was no public acknowledgment of the problem or response to the BBB complaint filed. Fingers are crossed that their service will return to the level we experienced before this installation.

Had this unit installed just as you see it on 12/8/2023 but were assured it was a simple warranty repair that would be completed as soon as the part was received so we paid the over $10k bill in full. Had one visit in March but Andrew didn’t have the correct part but assured us, again, it would be fixed very soon.
Today is 7/11/2024, lots of calls but never a call back as promised. Beyond frustrated at this point - avoid at all cost!

Bryce, the Service Technician at Miller's was on time, very professional, answered my questions, updated my system in a timely manner.Then gave me a run down on the system
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Thomas did a fantastic job. Showed up on time and went right to work. Explained all that he was completing in a professional matter. Thank you very much Thomas!!

Miller’s Heating and Air did a fantastic job. I appreciate their timeliness and care for my home. Alberto and the new guy (sorry I forgot his name) were professional and answered all my questions. My compressor is much quieter and I feel great about knowing more about my furnace. I got the feeling that they both enjoy the work they do, such positive attitudes.

Paul was very personable, knowledgeable, and thorough. He explained the upcoming changes to the maintenance plans quite well.

Paul Booth was my technician today. I thought he was excellent! Explained things and answered all of my questions as well. In my opinion, he is a credit to his company. Randall

I’ve been very happy with Miller’s heating and air. The technician that came to my home, answered all the questions I had. And also explained a few more things to me.
I was sent a reminder of my appointment and also a picture of the gentleman that was coming to my house.

We have been using Miller’s for years. They keep our heat pump running smoothly. We have had great service with them for almost 20 years. Highly recommend them!
They just installed a new heat pump for us. It has a super sleek design along with a thermostat that I can program from my phone or use the touch screen on the thermostat. The process to install was great as we chose which features we wanted. The cost was very reasonable. We are very happy with our purchase and Miller’s service.

Very professional, careful, fast, clean and kind. I couldn’t ask for better service with the installation of our new furnace. Miller’s Heating & Air is an easy 5 star!

Great experience with Millers for both my conventual heat pump installation and full house rewire. Will use again and recommend to others.

The crew ( Mason and Cooper ) showed up exactly on time at 8:00 am. They spent all day installing 3 ductless ac/heating units. They worked efficiently, and quickly, cleaning up after themselves along the way. Three electricians showed up a short time later.
I let everyone know that my 2 dogs were in my room with the door shut, and if they needed to go into the room to let me know so I could get them, because if they get out they will bolt ( after biting their ankles ), and they are hard to catch. I had to leave to take my kid to school, and while I was gone, they needed to go into my room. They went out of their way to make sure my dogs didn’t escape. One held a blanket up so they couldn’t escape down the hall, as well as putting 2 boxes in front of my door that they could step over/into my room, but the dogs couldn’t jump over! This might sound like a little thing to some, but after having them escape 3x when my windows were getting put in ( I-5 Exteriors ) , because they were careless , this was a huge deal for me! I was super impressed at the effort they put in to making sure they were kept inside!
All of the employees, Brian ( the salesman )the electricians, and the installers, were super friendly, very professional, and an all around pleasure to have in my home!
I would say that out of all the companies I have had do work for me, Millers Heating & Air was by far the best, most professional, and all around best experience I have had!
I would definitely use them again, and highly recommend to everyone!

We have utilized Miller’s expertise for over a decade. We have always been treated with kindness and professionalism. Recently we had an issue with our gas furnace that needed repair. Water was seeping out of the base of the furnace and the central air was not working. Tech Mason worked to diagnose the issue and then consulted with a colleague. We were told that even though the unit was now out of warranty, the repair (nearly $1000) may be covered. It was! We trust and rely on companies to be fair and honest when providing repairs of our broken items. An unscrupulous company may have quietly fixed it and then collected the paycheck. Miller was honest, professional and looking out for our best interest. The repair ended up costing us only a small home visit service fee. We are grateful that we have a company that we trust!

Mason arrived on time and took care of our furnace like it was his own. We're very satisfied with the work he did for us! Thanks, Steve and Sylvia

We had an intermittent problem with our heating. Alberto was very diligent in tracing down the problem. I was very impressed with his knowledge and service. We have always had timely and good service from Miller's.

Terrific company, top down. Josiah, Michael, Trevor, Randy, Jolene ….. everyone excelled.
The crew was professional, friendly, resourceful, and detailed. And they appeared to respect each other and enjoy working together as a team and addressing the job issues. The price was good, the execution excellent. So glad we chose Miller.

We thought we were going with the best, but hiring Miller's Heating and Air turned out to be a big mistake. We decided to replace our older but still working furnace in December. Replacing the A/C was also part of the deal, but definitely not urgent. After 2" of rain a day before the planned install, I called to report that we had a lot of standing water where the A/C is, and thought we should reschedule. They replied they'd bring plywood to lay down so it shouldn't be a problem. They didn't bring the plywood, so there is a problem. Our only access to the back yard is now through 2-3" of mud from the gate to the a/c. And the mud will not go away. I now have to pack large bags of bark nuggets and compost through the house.

The people I talked to at Miller's seemed understanding, but could only pass the message on up to the manager or owner who don't seem to care.

These guys set the Gold standard for how business should be conducted. On time, efficient, experts in their field: they checked all the boxes.

Mason did a great job diagnosing the system, explaining what was wrong and what needed to be fixed, and I had a quote for the repairs immediately available.

This is a great company to work with and they have an incredible team of techs.

Fast and efficient! Showed up with a smile and went right to work. Provided some spot on recommendations to further my air handlers service life. I hope Trevor is my regular technician from here on out.

Paul just finished my service. Paul was absolutely wonderful. Friendly, easy to talk to, knowledgeable and very helpful. I hope he comes back on
my next service.

Honestly the worst experience I’ve ever had dealing with any specialized trade. We did a whole home renovation. We purchased the most top of the line system from Josiah with dual zones. The only thing I wanted was to be able to modify the temp from my phone and that it works.
Every single thing on this system is brand new. I was told by Josiah that my old thermostat wouldn’t work in the beginning, that I’d have to use something else. We had the system built. The individuals that came to my house were less than professional. They asked me if I wanted them to clean up the debris they left behind. I said yes, they waited until I went to my barn then left without cleaning anything up. They installed the system. I did not in fact get any new thermostat they installed my old thermostat. No explanations on how to run the system. I have called them out sometimes twice a month. The unit in my parents ADU used to leak water down the wall so much that it ruined the side of my parents entertainment system. It took us 3 calls to get that resolved. The only people that they send out is someone that is very inexperienced or Josiah who so far has stated that the system doesn’t work because it’s on “auto” or then because I didn’t put the system on a “schedule”. Now I have the system on a schedule and after a 98 degree day the coldest I’ve been able to get my house is 74 degrees.
This system was over $20,000 and it has never worked. There’s no resolution and we have never been able to talk to anyone else. I would advise going to anyone else. If you were offered an a/c unit from the back of a bike in downtown Portland it’s be more reliable than Miller’s. I’ve had previous good dealings with tri-tech and will probably go back there.

Edit- just to add I have created and run a schedule.
We have switched our system from air condition (cooling) to heat.
Now the heat isn’t working.
I have established schedules, maintained the schedules. You have been out so many times I have lost count and yet the communication to the actual unit isn’t resolved.
Josiah talked with us I said I wanted a thermostat that I can modify from my phone that is it. I wasn’t given other options. I was told the ecobee thermostat wasn’t going to work so I was fine with another thermostat but when the install of the thermostat happened I explained that I was told I could have a smart thermostat of some kind and they installed my old one and left before I could talk with a tech
At this point we have never had the system work when switching from cool to heat or heat to cool and the issue still remains to be resolved.

Update 12/25. Our new system also never works after a power outage. Miller’s has been out multiple times and still fails to fix the issue of connectivity between the thermostat and the heat pump. I shouldn’t have to call a tech out every time the power goes out to fix the issue. We will be paying for another company to come out and rectify the utter disappointment Miller’s system has been.