HVAC reviews in Vancouver, Washington

James came today to check my ducts. He was great and put everything back the way it was if he had to move anything! He was very friendly and I wothave him back if needed.
Thank you Miller Hearing & Air

I’ve used Millers in the past for service, and bought a new Lennox system from them a few years ago. The customer service was impeccable, and it was such a flawless experience. They were so knowledgeable on the best financing and rebate offers too. Hard to find trustworthy companies like this; I would definitely recommend to anyone needing AC, furnace, or heat pump work!

Mason was awesome. He explained and showed me everything that he was doing. He did it in a manner that non HVAC people like myself could understand. I appreciated his friendly and professional attitude as well. Thanks Mason.

Mike was very thorough and efficient during the maintenace visit. Took time to further educate us on the best practices using the system. Very professional and courteous.
We hope to see him in six months or when we need a repair .
Very knowledgeable down to small details, such as keeping the drain system pipes clog free or using only water to clean the Lennox coils.

Always friendly and on time. Had to have my heat pump and furnace replaced and after shopping around, they had the best pricing and were able to install quickly and quietly while I worked.

Had Alberto Hernandez stop by my place earlier today. He called to let me know he was on his way, and was happy to work on his own while I worked from my office.

Alberto showed professionalism while being friendly, and upon completion of his inspection, walked me through what he did, what I can expect, and let me know there were no problems.

Had my furnace go out and needed a new one installed. My landlord handled the issue with Miller’s.
The Technicians that showed up seemed friendly and competent, (although the condenser drain line they strung up in the laundry room seems pretty sub-par…as shown in the picture)
Overall was happy to have heat again and shoddy drain line issue was minor enough. However I was then informed that I was responsible for getting the final inspection since THEY couldn’t just pay techs to sit around and wait for the inspector. I was informed that I would have to take another day off work so that THEIR permit could be closed.

I have worked as a service electrician for almost 20 years and that has to be the WORST customer service I have ever heard of. The permit and inspection is included in the cost that was paid to them. They were paid to complete a job, yet somehow I am on the hook to facilitate the passing of an inspection THEY were paid to have completed.
I have never even heard of a company that thinks the client should be tasked to have their work inspected, it is THEIR responsibility to insure their work is code compliant and the inspection is completed. That is what they are paid to do.
terrible customer service. I will strongly recommend that my landlord not use Millers again on our or any property.

So had this new furnace installed a little less then 1 year ago…. Now there is a large wet spot where they cut new vents into my attic…. Based on the hack job that was done where it was Visible, I don’t even want to see the total lack of craftsmanship in the attic…. Probably going to hire a better company to come see what they screwed up…. I wish I could give less then 1-star. DO NOT USE THESE GUYS.

Last update….. found the source of the leak (see last photo) …. Again, just terrible craftsmanship and lack of attention to detail! Have I mentioned that if you need furnace repairs, look elsewhere

Miller's Heating & Air team showed up on time and they immediately went to work. They ask to confirm where I wanted the AC unit installed and made sure everything was done right. They sealed any outside openings to prevent critters from getting underneath the house. The installation was very clean and professionally done. They tested everything make sure it function perfectly with my self learning nest thermostat. They cleaned up after the install. So excited I even bought a cover to protect the unit during the winter months. Miller's Heating & Air were friendly and courteous answering any questions I had during the install process. I couldn't be happier with the results.
--------------------------------------------Nov 19 2021------------------------------------------
After installing the AC unit back in Oct 19, 2021 Miller's Heating & Air came to clean the ducts system and vents. As before they showed up on time and quickly set out to perform the services required. Thomas the technician was very detailed performing the task. After he was done, he went ahead and did a system leak test make sure everything was functioning perfectly. Can't say enough about these guys awesome work.
-------------------------------------------Apr 15 2025---------------------------------------Christian Smith from Miller's Heating & Air came to perform maintenance check on my AC unit. He made sure AC unit was functioning at its capacity and thoroughly cleaned the unit. Great and friendly customer service.

Thomas was incredibly helpful with his understanding and knowledge. He really took his time to explain things and point me in the right direction for a replacement system. Great job!

Paul was my technician. He was professional, kind, knowledgeable and made me feel at ease. As a newly widowed woman, it was nice to have a text telling me and showing me who was coming. Highly recommend.

Work on installation of heat pump was good. However afterward they sent someone to clean air ducts. This person came and said he was new and needed an approval from his boss through a video or photo from his supervisor and asked if he could leave his (long hose ) equipment until he came back . He didn’t call or returned . I called miller heating and air at least 3 times with assurances that they would follow up. They never did . That was in July obviously I forgot about this until just recently., here in January

Always have had clear and honest explanations from Miller. I trust them with my HVAC. Paul has been really easy to communicate with, respectful, and would trust their judgement without calling for second opinions.

More than I can say for another local HVAC expert.

This positive review is for Miller's technician, Alberto Hernandez, who was able to find the problem with my heater.
He performed a series of tests until he found the fault, explaining everything he was doing clearly so that I could understand. An excellent professional.
Thanks

Mason Speer did an exceptional job of answering my many questions. I like to understand how things work and this guy knows his stuff! He did a thorough job of cleaning the minisplit and explaining maintenance. Feels good to be able to trust his work.

Trust your company so that in July 2024 they will install the heater and air conditioning in my house, since the winter of 2024 they have not been able to solve the problem of the overheating of the heater.

I can't enjoy the machine I bought.

I can't have my house at a pleasant temperature, now that the temperatures are dropping considerably, I can't keep the heater on all day, for fear that it will overheat, smoke coming out and turning on the alarms which is a risk to the health and the house.

This weekend the machine turned off three times we couldn't turn it back on, causing the house to drop to a temperature of 50*f

Weve been with Millers for over 20 years, service has always been good and Timely.
We did have some issues last year with Maintance, service manager call listened, and rectified the problem Immediately.
He assured that he would speak with his staff and share my experience. Thank you Miller’s.

Paul did an excellent job servicing my heater! He was prompt, had great communication and was professional. Great worker and friendly! Millers is fortunate to have Paul! Millers is also doing excellent training of their service providers. Thank you!

Paul was incredible. He thoroughly went through our system for our annual servicing. Paul also assured us he personally would make sure a new cover for our attic access would be done next week. Miller broke our existing cover when they installed the system over a year ago. After reporting this to every single person at the installation and several calls to Millers office asking for this to be replaced, I believe Paul will get it done. After a stellar Heat Pump installation, it is unbelievable Millers failed so miserably on this one little follow-up item, destroying the good marks they impressed me with for installation. Thank you Paul!

Miller's always does great job. The staff is friendly, knowledgeable, and always willing to talk about your equipment. Just had my annual maintenance done and Paul provided the best service yet. Thank you!

Excellent service and a great conversation covering the condition of my heat pump. Also presented several options for improvements and related costs. I highly recommend Thomas for reviewing units and Miller's firm.

Paul was my service technician today and he was great. He explained everything that he did and went over his report with me. He also took the time to talk with me about my questions on the thermostat, he even double checked on a couple of questions with his colleagues to ensure I was getting a clear response. I would definitely recommend Miller's and tech Paul.