Window Installation reviews across the US

Wasted an hour of my time doing an estimate all to never get a price, and the office doesn't answer the phone. If this is how you treat potential customers I'm scared of what you do to people who have given you money down, or need service after the sale

SCAM ALERT. I was given a quote. I signed a contract and paid half. It's been six months and they aren't answering my calls. Stealing from hard working families.

They were wonderful. Very thorough and cleaned up after themselves.

I had 4 windows installed today. My installer Carmen was very professional and did an excellent job. I am very happy with the windows and my installer Carmen. Thank you Carmen.

I had Window World replace almost all my windows. Their prices are unbeatable and the product is top notch. The salesman and installer were also excellent

Their TV ad is misleading and deceptive. Notice how his weight is shifted and his stance is shifted when standing on the prearranged window, the window with the cross members built into it.
This TV ad is pure trickery meant to fool the public. If this company will fool us on TV why should I believe their products are any better.
For me their TV ad equals a NO purchase from these clowns!!

Called about their tv commercial advertisement “8 windows for $58 a month”
The lady was really unprofessional when I told her where we lived “oh we CANT go that far for that small of a job”
Are you freaking serious that small of a job for 8 windows, what the heck do you consider a big job then a whole dang house!!!!
Don’t advertise something if you expect people to want way more done than your ad states and if you DONT travel then you better advertise that on your website and commercial !!!
VERY POOR CUSTOMER SERICE

My mom had windows replaced in 2013, I needed someone to come out and look to see why air is coming in, I was told it would be a $49 charge to take a look. I am appalled that there is no guarantee still in place.

SCAM! They took half of the money for windows which should have been done by now 6 months ago, they’ve had the windows for three months in their warehouse now one excuse after another. I Call weekly as my whole house need to be replaced and this weeks excuse is the subs have a broken tool and it on order for two more weeks. WHAT? Subs don’t have replacement tools, that is a lie. Every week is a different problem and excuse with them. Now no money back and no windows. Go with any other window installer. Don’t believe sales person, don’t believe lies from their office, don’t use this company. I have filed a complaint with licensing board in NY and AG. Pay extra for another contractor so at least you won’t be out thousands of dollars.

a lady shows up from ww of rochester with no information at all. she walks around the house and says she’ll send and estimate. 8 days and counting and after calls and emails to that office still nothing. apparently it’s a sign of the times where some still get paid for not doing their job. i wouldn’t recommend this particular company

Great service, Carmen and Luis were very courteous and polite. The installation and clean up was excellent, fast and efficient. Definitely would recommend for window installations, quality and good price. Thank you!

Windows have been excellent for years and now that there was a problem with one, they immediately replaced it! They have integrity!

Love our windows! Bought ten about a year and a half ago and havent had any issues. Just ordered the rest for the upstairs. Also, to the guy that claims the ad is deceptive.....did you notice that he's not standing on a flat surface? It's a window dude

We went with Window World a few years ago for just a couple windows. Other than a no show on the first estimate we were lucky with no problems after that. HOWEVER, need a couple more..here we go again. I sit here almost an hour waiting and no show again!! I work too!! We'll take our business elsewhere thank you!! Your customer service is the worst ever and apparently you don't care!!

Window World of Rochester did such a marvelous job with my windows and doors and I'd be happy to recommend them to anyone thinking of improving the look of their home. It took half a day and now I have a whole new entertaining area. The boys did a pretty good clean up job too!

Perfectly happy with our new windows, installed 14 months ago. Window World replaced all our windows, which have now seen 2 winters. They are very quiet--the weather has to get really nasty to hear any noise from wind or rain. They are well-insulated and we don't have the gaps letting cold air in and warm air out that we had with our old windows. The installation was quick and clean and the installers were all professional. We're equally happy with the sliding door to the backyard they installed at the same time. And, not a small point, I'm loving the window over the kitchen sink, which actually has locking mechanisms that my short arms can REACH!

Windows were installed within 2 days. Windows look great and installed professionally. Julie, the office manager was always there and very helpful when needed to make adjustments to the install. Very professional. Highly recommend window world.

I am happy that I chose Window World for my windows. The quality of the product is superb and their installer Carmen Gallo did a fantastic job removing the old windows and installing the new ones. His workmanship and professionalism was of the highest quality. I was impressed that he and his help installed 10 windows under 5 hrs.

Called them for a quote to replace a few windows. The lady called me about an hour before the appointment to let me know she would be late, which was really not a problem. She showed up a couple hours late. Whatever no big deal. But I was told she would reach back out with her quote within a day or so. It has now been a few weeks and she has yet to call me back. I sent her an email as this was her preferred method of communication according to her and her voice-mail was full. Just very disappointed as we have multiple shattered windows that need replacing asap and this is something we thought we had taken care of. Not to mention we waited weeks and weeks to even get this appointment.

Window World people installed 14 replacement windows in my 100 year old house and did a superb job. The crew arrived at 8:50 am and completed the work at 2 pm. They brought drop cloths and thoroughly cleaned up when they were finished. They were truly professional people doing a first rate job.

My experience with Window World with great. Everytime I made a call to them they always return my call right away. They kept me informed of every situation with my order. Customer service and the workers were very pleasant to work with if I ask the questions they had answers for me. Installation of the windows was on time and they are beautiful. a I am so very happy and pleased with them I would you recommend them to anyone.