House Cleaning reviews in Madison, Wisconsin

I agree with other negative reviews. I thought this was a great company in the beginning. Then there was a significant decline. The owner started saying the staff was too busy, or sick, or some other reason they couldn’t come. Then one week he emailed me saying the staff was “behind” so could they do it Thursday or Friday. I said ok. Management never contacted me and they never showed up that week. Then they were going to just proceed like nothing ever happened. The staff said they were informed by the owner to “do a different client’s home instead”. He never contacted me to even explain nor apologize. I referred 3-4 large homes to this company. Never again. There’s other companies out there that will value your business. THIS one…is not one of them.

We've been using Green Planet Cleaning for a couple months now and have been extremely pleased with their service. The price is very fair and they do a great job & they do it quickly. I can't complain. We'll be staying on their biweekly service for sure!

We tried a few other companies before discovering Green Planet and Green Planet blows the others away. We were lucky to get Maria's team and they are amazing! Friendly and fast, and the house always looks spectacular after they visit. Love this company.

We chose Green Planet Cleaning about a year ago when our cleaning lady had to retire. I was leery about going with a company. However, the mgt and staff at Green Planet Cleaning have been very accommodating and the fee has been reasonable . I preferred morning for cleaning and after some schedule rearranging, that was accomplished. The staff are competent, work quietly and efficiently, and are extremely pleasant.
I have been very pleased.

We have Green Planet Cleaning send a team to our apartment two or three times a year. We have always been pleased by how great things look when they leave. We highly recommend their service.

We chose Green Planet Cleaning for their environmentally friendly services, and were very pleased with the results. Communication was prompt and easy, and the crew did a fantastic job with our 4 bed/2.5 bath house.

I'm not sure why this place is rated so highly. I will say, my first conversation was very pleasant and professional, but it went downhill from there. I scheduled my cleaning for 1 pm and then got an email confirmation for a 2 pm appointment. I called to clarify the timing and they said they had to make accommodations for an appointment they had that morning. Since 2 pm didn't work for me, I asked to reschedule. I did not hear back for 3 business days - they contacted me the morning of my original appointment to reschedule. On the day of the new appointment, they were an hour late and did not contact me to let me know, so I left and put a note on the door (we had already moved out). I called to see what was going on and nobody answered or replied to my voicemail. I went back a few hours later and saw that they had come to clean, but they did a HORRIBLE job. I had to pick stuff up off the floor that they had missed during sweeping/mopping. Then the next day I was sent an invoice for $200. I still have not heard back from a human, only seeing the automated emails. WOULD NOT RECOMMEND.

I love Green Planet Cleaning. They make my house look like new every other week. I have recommended them to many of my friends. I have to say I was skeptical that they could get things as clean as they do without using harsh chemical products. I always feel so happy and less stressed when I know they are taking care of all the "detailed" cleaning. I highly recommend Great Planet.

I had monthly cleaning scheduled, but MANY times the owner would email to cancel and reschedule day of. Notified me the day of the cleaning that they were just "done" due to a team "moving to greener pastures". When the did come, they were often late, but did a decent job (its a small job).

The job they do is simply GREAT! The communication beside the great work is amazing! David is extremely helpful and accommodating! He is great at working around your schedule and confirming what will exactly happen. They always leave a detailed note when they are finished and I look forward to their comments when I get home. Everyone is very easy to work with and I could not feel more comfortable with them being in my home. BEST cleaner I have every had.

Green Planet's team did an amazing job! They were very friendly, professional, and efficient. The house looked great and everything smelled incredibly fresh. Given my work schedule and yard chores, I have trouble making time for cleaning. My indoor allergies have gotten worse as a result. I should have called Green Planet Cleaning earlier!

I have been using Green Planet Cleaning for months now. Every month they are wonderful, professional, and leave my home looking and smelling brand new. They have been extremely responsive when I need to alter the schedule in short notice. I HIGHLY recommend their services. You won’t be let down and you are supporting a local business.

Green Planet Cleaning set up a convenient time to inspect the house and carefully recorded what I wanted to have done initially and ongoing. They provided a detailed estimate of the work, which was quite acceptable. They provided a team which thoroughly and efficiently did the work, and leave a completed checklist every time. I am quite happy with the care that they take, and trust them with my home and pets. I have found that the discipline of keeping things in order and put away so that they can concentrate on cleaning makes my life much more enjoyable and the cleaning process very efficient and successful. Thank you Green Planet Cleaning.

Service declined significantly in the last 8 months or so - they were great for awhile. The cleaners themselves did a good job, but the business seems poorly managed. We had multiple cancellations in a row without rescheduling. The owner wouldn't respond to messages and then had confusing communications, for example, it's too cold so we can't do an interior clean today (??). With no notice, the owner has now decided to close the house cleaning side of the business. It's probably for the best given all of these issues.

Green Planet Cleaning has been one of the best household decisions I've made. I originally signed up for service while I was traveling on an extended business trip, and I loved the result so much that I've kept having the team come back every two weeks.

The team is thorough and always leaves a checklist of things they've done. No scented cleaners are used, and everything is sparkling. The owner, David, is friendly and accommodating. I look forward to coming home after work every two weeks to a clean house!

We first had Green Cleaning Planet do our apartment as a Christmas gift to ourselves. The three-member team was friendly, worked hard and did an excellent job. I was happy to get them to come back twice over the next two years. We continue to be pleased with their work. I highly recommend their service.

We just need them to clean the floors (hardwood and rugs) and the bathroom. They are always very polite and friendly and they so a great job. David, the owner, is a super nice guy and always responsive to our needs. They have also cleaned and sanitized my daughter-in-law's home. She is a cancer survivor times two who is immune compromised. Her home had to be super clean to make it safe for her return from the hospital. This is a remarkable company who uses environmentally safe products. They are second to none!

Helped clean my floors excellent service

So grateful for David's help! He got my wood floors clean when others wouldn't even try! His efforts meant more than the results, but I am ecstatic over results too! Carpets look great also!

This company, not just this office, is atrocious. I worked with them for a while. They would repeatedly leave things in the house, not clean what they were supposed to, leave my house unlocked, and even break things in the house. When I followed up, they said they would send their best crew. That single person arrived an hour late, didn't tell us, didn't finish the job, and then left a note from a manager offering sign off that the cleaning was complete and perfect. That note was sitting next to the note saying it wasn't done, despite being in my house for almost three hours. When I called the corporate office, I was told all they could do was email. Its honestly laughable.

Find someone else. This service is absolute trash.

I had them service my house house for about 6-7mo before I had to let them go. The cleaning itself was sufficient - there were some initial hiccups where I wasn't clear in my expectations and they had to come back a few times, but we worked it out and my house was cleaner than if I would have done it myself, so it was fine.

I did get frustrated with a scheduling issue. They email you the day before to let you know you're on the schedule. So I took my dog to daycare for the day and while she was there, I got an email that they were going to have to reschedule me for a different day. This would not have been an issue had I not already made alternate arrangements for my dog that day. They tried to make it right and offered me a 50% discount, which was fine, but it was pretty inconvenient.

The issue that made me need to switch companies was related to the privacy of my credit card information. I had made online payments, and to do so, my card was kept on file. I have text alerts from by bank for each time my card is used and all of a sudden I'm seeing attempted charges from them. Mind you, I did have a payment due, but I was not on automatic payments, so each time my card was to be charged, it would be from me manually giving approval. So I see this attempted charge, email and ask why it happened and what protections were in place to prevent it from happening again, and their response was that they attempt to process a payment when there is a balance due and a card on file. After elaborating on how uncomfortable I was with this and ending my business relationship with them, they had the audacity to come back and tell me that I was set up for automatic payments (!). I wasn't, so I recognize they were just covering up their mistake, but all in all, I didn't feel my credit card information was safe with them, so I had to get a new one.

All throughout our relationship, each email exchange I had with them ended with someone's name at the bottom ... you know, so I would know who I was emailing with because it all comes from a generic account. All of the emails, that is, except those last two. Unless you're going to pay with a check or cash, I wouldn't use them - you can't trust them with your card data.