House Cleaning reviews in Madison, Wisconsin

From the moment I met my maid, I knew we would get along. She has a great personality and is easy to work with. She is very Meticulous and detailed in what she does and loves to handle her work thoroughly. I certainly would recommend errund and my maid.

This was the first cleaning service that I've ever used, and I must say I was wildly disappointed. They refused to clean my refrigerator because there were items in it, and cited an email telling me to clean it out that didn't exist. Even with the extra hour afforded by not cleaning my refrigerator, they were still unable to clean my apartment in the time they allotted themselves. I stayed in my bedroom while they worked, and I was subjected to a slew of negative comments about how dirty my apartment was that they did not know I could hear. They threw a irreplaceable prescription medication in the trash, which I had to rummage threw to find it. A $45 tool in a plastic box is missing as well. A support person responded to my email with a poorly written response, and when I simply asked for clarification about if they were sending someone else to finish the job, he said "indeed" they would not, and cited he's workers "clearly" explaining their reasons for not doing their job. He did offer a $25 credit for the words I must have unreasonably "felt were unkind," but I would pay $25 dollars to never see these people again.

My son needed to move out and boys being boys did not clean until the day of move out when we realized he was going to be charged a huge fee if the apartment is left uncleaned. we called around as we had no intentions to clean that day due to the hectic packing and moving. most places were busy and did not answer our call but errund did. they sent someone out same day and got us out of our predicament

Terrible. They rescheduled twice after explicitly confirming. The cleaner showed up an hour late because she walked into our neighbors house. She left an hour early (basically counted the time she worked at the neighbors). Where she did clean it was thorough, but missed a bathroom floor and some surfaces. There were some nice touches like arranging costers and making the beds neatly, but over all never again.

Cleaner had a family emergency and informed me at the time of the cleaning. I called errund and Holly was able to find me someone who arrived 3 hours later. Great cleaning too. I recommend this service.

The person Errund sent was prompt and thorough. It was a moving situation so the apartment was basically empty. She also did a great job with my oven, refrigerator and microwave. 😊 Would recommend to others!

I was very disappointed with the cleaning I received from Errund and would not recommend their service. Items were not completed on the check list they provided and they still did not address items after arranging a 2nd visit to "get it right". Specifically I paid for a deep clean of my refrigerator and they failed to do it twice. Rather than give me my money back they gave me a credit for their service which I most certainly will never use. I would look elsewhere for cleaning services.

First used this service in Minneapolis for my mother then I tried it again for move in. Again, great service at only $26/hr. My cleaner arrived on time and even finished earlier. I was worried I will be charged the same price but was actually charged the actual time the cleaner spent. Highly recommend.

This is an AMAZING EXPERIENCE...if you are busy with moving in or out? You definitely don't have to worry about ANYTHING!!! They will take care of EVERYTHING!! Just move your furniture out and you don't have to stick around for hours. You can go ahead and focus on moving, or if you just need a general deep cleaning of your home...ERRUND professional cleaners will take care of the whole ordeal for you!! Our home and property were treated with the up most respect. If you need a service that will take care of your home, do an AMAZING job, be respectful and responsible...then ERRUND is the place to go!! The cleaning professionals never got in your way or made it feel intrusive in any manner. They were so fast and friendly you wouldn't believe it. I haven't used many places for home cleaning, but I'm definitely not using another if I need it!!

Horrible, horrible,horrible experience. The contact was very unprofessional. Text me at 11:43pm the night before my 8:30am appointment and changed my appointment to 12:45pm. Just so much trouble to try and give someone a Mother's Day gift. Website asks if you have cats and I said yes and they send someone who is scared to death of the site of cats. They supposed to be done by 6:00pm but that was impossible because I booked 7 hours and my appointment was changed to 12:45pm. What a joke this experience was. And even with all the mistakes made on their end, guess what, I was still charged 200 dollars. No discounts, no apologies, no nothing. BBB my ass.

If I could give zero stars I would. The owner of Errund (Jake) is a thief. I found out about his criminal tactics when he tried to charge me for the service I had canceled 5 days in advance. I tried to resolve the charge with him directly and showed him clear evidence that I had canceled well in advance of his cancellation policy but he refused to refund my payment. I had to get the credit card company involved, but Jake continued to dispute my valid claim. In the end after much back-and-forth with the credit card company and showing them evidence of Jake’s fraudulent charge they refunded my money. I also reported him to the Better Business Bureau and they found cause in my favor of his illegal business. I will now be reporting him to the Consumer Protection Agency. Please do not do business with this guy!

I had a last minute family emergency and called errund to see if they could waive the 50% cancel fee. Jake was sympathetic and agreed to issue a future credit towards my next cleaning even though they didn't need to do so. kudos to customer service and humanity!

Booked them for about 5 hours. Received a confirmation email saying that they will assign me a a person. Never heard from anyone after that. Also, nobody showed up! I had to get my apartment cleaned myself. Not very professional or dependable. Will not recommend at all!

Initially we had issues with the cleaning pro missing areas we wanted done with the checklist we gave them. Later, i realized the cleaning professionals follow their own errund checklist. Nevertheless, i contacted Jake and he sent another pro to complete the areas I wanted more attention to be given. Errund need not do that but they did. Showing their commitment to customer satisfaction. Make sure you read the errund cleaning checklist though

I use errund for our airbnb cleaning and we were able to book the 2.5 man hours instead of 4 man hours recommended because we needed less stuff done. 2.5 is the minimum amount of time allowed on the website The errund pros did as great as job as the management company I hired. In fact, errund was way more reliable in sending people over to clean and make the apartment in order.

Errund sent me a text to send me my id to verify and confirm my booking as I was not going to be home. I guess online scams are on the rise so Errund wants to confirm. At first, I was upset about it but Errund allowed me to cover my dob on the id. The cleaning turned out great as Errund sent me before after pictures which were helpful for my landlord

My cleaner had a last minute emergency and she did not inform errund. While she was no contact, errund managed to find a replacement cleaner the very same day. I have used other cleaning services and needed to wait a week or at least a few days for a replacement cleaning. Very impressed with their service. The replacement cleaner came and did a fantastic job.

Disappointed

The set up was easy and the price was great.

Then the first cleaner never showed up. They rescheduled me a new cleaner. Inconvenient but wasn’t necessarily a dealbreaker. Stuff happens.

Decided to give them another chance. Cleaning was set up for 10 AM. got a text that cleaning was changed to 9:30 AM. Once again that’s fine. But the night before I went online and looked it was actually changed to 8 AM.

Use the online chat and wasn’t really happy with the tone of the person on the other end. I was willing to reschedule it. She was going to send me a text to confirm The new date and time. Never happened

So now I am fed up called the number to cancel my services. The gentleman on the phone said he would email me to confirm my cancellation. Guess what, never happened.

I booked a house cleaning through errund after reviewing their checklist. The cleaners did a great job and I got back my security deposit. However don't expect deep stain or wall paint to come off since it's not included in the service

Booked a cleaning online for the first time. Very user friendly and it felt secure for me. Although they do not provide deep cleaning, their regular cleaning was sufficient. It feels so good to return to a clean and nice smelling home! I suggest reading their checklist to see whether it works for you. Managed to book for a cleaning in 2 days. Cleaner showed up on time and ended on time. Was pleased with the outcome. This is how cleaning should be!

I booked a cleaning for the next day with my card online. Didn't get charged until my cleaning is complete. Cleaner came on time to clean and ended on time. One tip is to check their cleaning checklist to make sure this is what you want. I was very happy with the things covered on their cleaning checklist and even booked a cleaning for inside of my fridge. Will definitely recommend to my friends.