House Cleaning reviews in Madison, Wisconsin

I have recently separated ways with Jake and Errund. Com for not following contract and after 5 hours of cleaning our home it was left with dog hair everywhere dirty floors, unclean kitchen and a multitude of other issues. Pictures were sent as evidence with no concessions made. We have had a professional cleaning service for 25 years and this was nothing short of fraudulent! Stay far away from this service and realize that Jake backs his cleaners over his customers. Your money and time will be better/more safely spent with another cleaning service.

Errand Cleaning demanded payment upfront. They charge you for maximum hours, with the intent that they will refund you the amount of time not needed. That did not happen. When my daughter called to let management know the exact hours worked, which was two less, they gave her the runaround and hung up. When she called back, they didn’t answer. As a parent of a college student, I intervened. When I explained to the manager that we were not going to put up with this and that he needed to refund the difference, he hung up. We are currently working with our bank to solve this problem. Looking at the reviews, the ones with five stars, I have to wonder if they are true?? The Better Business Bureau has very bad reviews on this company. My advice, shop around.

Does not deliver on what they claim - unreliable with poor customer service. They make it seem like you can easily use their website to book a cleaner for your chosen time. However, on three separate occasions (in two different cities – KC and Minneapolis), they failed to provide a cleaner when scheduled. I kept giving them another try because it's a great concept (the home cleaning industry is ripe for disruption), but this last time they never sent someone when scheduled (booked 9 days in advance) then failed to adequately follow-up when I allowed a reschedule. To add insult to injury, there was no remorse or apology about leaving me with an uncleaned home at the last minute before I had houseguests. I urge you not to trust this business.

DO NOT USE THIS COMPANY

They charged me for 7 hours when they weren’t even there for 5 and refused to refund the remaining balance. The apartment was still dirty and the cleaners were incredibly rude.

They asked for a photo of my ID and new address for IDENTITY THEFT.

THIS IS A FRADULENT COMPANY. This was such a mistake. Take your business elsewhere.

I would also like to add that since then. I have filed a dispute with my credit card company and received multiple threats from Errund.

Weird how all the five star reviews are all made my people with only 1 review. Hmmm

An awful service. The cleaner called at the set arrival time to ask if she could be *three hours late*. When I said this time did not work for me, she told her company that *I had cancelled*. I had to reach out to customer service and explain to them that I had not cancelled that the cleaner had cancelled, which took far more time than necessary.

I asked then to have my account deleted including my credit card details, and sent an email with the same request. To which I got a non-committal response via chat. And twenty-four hours later my account is still active and no response via phone or chat.

Terrible service all around, I recommend going somewhere else!

Absolutely horrific. Do not use! Customer service from their HQ is not professional, they don't know how to deal with situations when claims are submitted. I was estimated for 5.5 hours of service and the cleaning professional was on there 4 hours but logged her hours as 5.5 hours (make sure to take screenshots because there was dishonesty happening for sure!! The cleaners log the hours and Errund charges you so there is a LOT of ways to buffer this on the cleaners end, especially having access to your CC info.)

The cleaning professional was overall nice, however, she showed up 15 minutes late and did NOT vacuum or mop, there were dust and dirt everywhere. The cleaner she used stained my quartz countertop. I submitted appropriate pictures with date/time stamps with areas not clean in addition to the text I received that she was leaving and Errund did nothing! They gave me the hour she logged incorrectly, Errund stated they are giving me the benefit of the doubt ( oh wow I supplied sufficient evidence and they are just going to give me this small win... their team member lied). I got refunded one hour, however the hour it would take to properly clean my floors was not refunded. I wasn’t even asking for an entire refund, just the two hours that were not worked.

They have 100% satisfaction guaranteed or money back listed on their website. They obviously don’t know how to follow their promise, mission or values.

So disappointed.

1) Instead of 7 Am work started at 7:30 when it was told keys needs to be handover by 12-12:30PM !!
2) Ideally it was not even a cleaning of 1 bedroom and bathroom completely. In 2 bedroom house. ( We cleaned 1 bedroom-1 bath on our own finally )
3) no ladders or any other things where she can clean anything on height.
4) overall cleaning was okay. It was like a basic things.
5) After I booked the appointment they told me only 1 person will come and you still have to pay entire money . They could have told me that before booking the appointment.
6) Me and my wife had to work along with a maid to clean MANY remaining things.
7) Refrigerator , oven , microwave were only cleaned from inside ( 90% ) outside stains and on the top of all there was no cleaning .
8) overall I think I paid around 100-150$ Extra.
9) I would have given -10 rating if negative rating was allowed.
I would not recommend this to anybody. Not at all worth for what money you are paying.

Overall very much disappointing experience.

Note :- There are no complaints about the maid who came. She was super hard working girl. Who continuously worked for 4 hours and 15 minutes.

I had an awful experience when getting my mother's house cleaned while she was in the hospital. I needed a same day service because of when she was getting released, so Errund gets a star for accommodating me there. However, the communication while booking was poor and I didn't get a confirmation of my booking until 3 hours before the service, so I wasn't sure they were even coming. I got a call after that and the man on the phone asked me the name of who was coming to clean for me and if it was written in the text message. I told him there wasn't a name in the message and the call was dropped and I didn't hear from him again. Until they showed up to clean the wrong house, my house not my mom's. I had to give 2 addresses, one to be cleaned and one for my CC and they went to the wrong address and charged me for the time spent going from my house to the correct address, even though it was their mistake.

Now that's all just logistics. For the cleaning, dishes were loaded up into the dishwasher without a pre-rinse and the dishwasher was never started, which is actually good because all the food would have been caked on. More dishes were left undone, even after I specifically requested the dishes be washed. There were wipes left in the toilet and none of the leather couches or chairs were wiped down, so you still got covered in pet hair when you sat down. I spent over an hour f my own time cleaning up after the cleaner. When I called to address this issue and request a partial refund for the work I had to do in cleaning up after them, the only thing they were willing to do was give me $15 off another $160 cleaning. Because of this experience, I would never use them again, so this offer is a slap in the face. Bad service, bad customer service.

After not having much luck with other cleaning services in the Madison area, I called Errund for a last-minute apartment clean that was required of me for move-out. Errund was able to accommodate my request and sent professional cleaners to my apartment on the same day. A representative from Errund was extremely helpful and responsive and I was given very informative updates throughout the process. Definitely recommend

I have tried to use this service twice now for move out cleaning, and had bad experiences both times. The first time, they were unable to send a cleaner at the requested time, so I stared cleaning myself. They tried to reschedule with me and I told them the new times wouldn't work and that I had already started cleaning . They pushed me to keep the appointment, claiming I would be charged a 50% cancellation fee, even though they were the ones unable to maintain my reservation. They eventually agreed to cancel with no fee after a great deal of communication back and forth.

This second time, I requested a cleaning and it was confirmed, but no one ever showed up. I have called and spoken to Jake, and he let me know he would follow up but never did. Every time I've spoken with him, he's been confused about who he was speaking to and the details. I put the request in online, so it should be easy to reference. I also left many voicemails and texts, but have still not gotten a follow up for my scheduled move out cleaning that was supposed to occur on May 30.

This was our first time using Errund and I certainly had concerns about quality and whether they would show up. As promised, their maid was there at 10 am on a sunday and we showed her around and then ran errands while she worked. She came in well under the estimate but her quality exceeded that of our previous house cleaners who routinely would miss things. Overall very pleased with the service and love the idea of scheduling at my convenience as often as we like. I hope I am able to request April again next time - even my two dogs loved her!

Errund has a high standard of reliability. The assigned professionals take great responsibility in showing and in rare occasions they have an emergency, errund will send someone else to replace the very same day.

I booked a next day move out clean with Errund and was very pleased with the cleaning. They managed to send someone on a really short notice which was nice. The cleaner was friendly and thorough with her cleaning. I had to book longer hours to cover some additional tasks like inside fridge and oven but it was well worth the money.

Stay far away from this cleaning service. Errund was hired by my tenant to clean his apartment after move out. The job was nowhere near professional. Dirt, hair, dead bugs, food crumbs, all remained. I called them to ask if they could come back, and they disputed everything, sending me blurry, low resolution pics as proof that the unit was cleaned in response to these photos below. Then the guy I spoke to hung up on me. Close to $200 later, and this is what you get.

I’m extremely happy with the service from Sánchez Cleaning Service, LLC. Everything was spotless and fresh!

We. Use Sanchez Cleaning at our house every two weeks and they do a terrific job. Just awesome . Would highly recommend them. Jim H.

We have used Sanchez cleaning for our house for the past several months. They are very professional and do a great job. We have used several other cleaners and they are the best one. I highly recommend them.

Love love love love love!!!

Detail cleaning was outstanding!

Anna is the best! Did a deep clean of my whole house and I couldn't be happier! Going to be set up for a routine.

Amazinggggg products! my favorite is the miracle scrub; it works so well on appliances & tiles. I use a toothbrush and clean in between the bathroom tiles and the bathtub. gets its glistening ! It brings me peace of mind knowing its made with all natural Earth derived ingredients