HVAC reviews in Madison, Wisconsin

I've used Heating and Cooling Inc for many years at my home, apartments, and hair salon business. Even during the busiest seasons they get to my issue in a timely fashion. I also appreciate that they are family owned/operated, knowledgeable, and reasonably priced.

Tried to set up a visit to estimate the cost of a new boiler; the woman on the phone was rude. She stated that it wasn't worth their time to bid on a project unless they were assured they would get the job. This company had done work for us in the past, and I expected more from them. Very disappointed.

I'm sad to see the bad review about being belittled when buying an igniter. Maybe the guy was having a bad day. I've bought many igniters there for years and have never been belittled while doing this. I'm sure to have the model number of my furnace and all is well. And I'm a woman, so I get that pretty much at every hardware store, still, where guys feel the need to lecture and 'enlighten' me about things I already know.

I have also had their service and estimates several times for my house and a rental, when the job is more than I can do myself. They have always come in way lower than others and done great work and answered my questions. Once they quoted me half (not kidding) of what Air Quality Systems actually charged me. Sadly it was too late to switch. When I talked to AQS to ask whey they were so much higher, now talk about being belittled and berated by the guy there. So, personally, I will always call Heating and Cooling and I will pass on the bad and expensive experience with Air Quality Systems, never using them again.

We've been waiting 3 months for our furnace, after several calls and no returned calls they finally called today and tried giving barley a 20 hour notice to come in the morning. Said we'd call back after rearranging our schedule and finally on the 4th call they picked up and said "well we didn't hear back from you so we moved onto the next person. " rude, unprofessional and really just not worth the headache they bring.

During the current excessive heat wave our central air unit failed. The issue seemed clearly linked to the fan motor itself. I placed a call to H&C around 9:30 this morning, and provided the details and my guess about the source of the problem. They informed me they would let me know if a technician became available. Within only about 2 hours they called, and said they'd have a tech on site within about 30 minutes. José arrived about 27 minutes later. He was prompt, professional, and extremely knowledgeable. He accurately diagnosed the problem within minutes (I was wrong, it wasn't actually the motor itself) and had our unit functioning perfectly again in less time than it took him to arrive. Without question I would recommend H&C, and could not be more pleased with the service and professionalism José provided. 5 stars.

Great, quick service!

Super fast, professional and reasonably priced.

Great value. High quality work and estimate beat many others.

Quick responses every time, good prices, and pleasure to work with. My go to and recommendation for HVAC.

Sam provides an excellent customer service, prompt response, very friendly and honest person to talk to. I highly recommend.

Sam was very professional. Great price!
I wouldn't hesitate to call him again.

We had our oil furnace removed and replaced with a gas furnace. Reasonable cost, work done quickly and easy to work with so I would recommend to others for HVAC services.

the only reason i considered calling this company was because i read the reviews.Sam is awesome.he gave us a great deal and was able to replace my AC unit the very same day.very clean and proffesional...keep up the good work!

Great service and fast! Sam was wonderful and his installer did a very good job!

Sam was great! He was responsive, knowledgeable, trustworthy, and prompt. On top of all of that, his price was 25% better than the other quotes.

Forward is fantastic! They have great pricing and the response and schedule time is great. One top of that everyone is super knowledgeable and friendly. Will choose them every time!

I discovered I had no heat in the house so I called Forward. Sam was here in less than a half hour and has me up and running in terms of heat.
I would give them six ⭐s.

I worked with several companies before and I only use Forward Heating since recommended to us by a friend. Sam is reliable, the prices are good and the quality and workmanship are excellent. Highly recommended!

Forward Heating and Cooling installed a new furnace and humidifier for us with great customer service at a great price! They took the time to listen to our needs , explain the products that would work best, and were a joy to work with! Thank you!

Sam is fantastic! We had out heat go out this morning and he was quick to get out and help us! Couldn't ask for a better experience.

I highly recommend Forward Heating and Cooling. Sam is great to work with on large projects and small fixes. Great communication and fair pricing. He is always my first and only call for all heating and cooling needs!