Plumbing reviews in Madison, Wisconsin

I hired Robert’s Plumbing to do what they told me would be a simple, one-day project involving new hook-ups for a washer and dryer. I’m normally a DIY guy, but since it involved gas, I decided to let the professionals handle this one. Unfortunately, what I got was less than professional. To be fair, in the end they did the job I hired them to do, but along the way there were several issues that required me to follow up and chase them down to come back several times to get it right. The errors ranged from silly things, for example a water hose that wasn’t completely tightened down causing it to leak all over the floor, or forgetting to relight the furnace pilot light on a cold night, to downright dangerous- like when I found a wad of paper INSIDE the dryer duct vent, causing a blockage and obvious carbon monoxide hazard. After I removed the paper, I easily identified it as the paper-backing from the aluminum foil tape they had used to seal the dryer ducts. How did that get inside the duct?? A careless, and potentially dangerous mistake! When I brought all of this to the attention of Brad, the owner, his knee-jerk reaction was one of incredulity and excuses for his guys, before finally accepting responsibility and apologizing. And even though I had never once mentioned the word “discount”, he added the insult of insinuating that, by bringing all these issues to his attention, I was actually just scheming to shave a few bucks off the bill. Well Brad, since you brought it up, frankly offering me a discount would have been the least you could do, given the time and inconvenience of having to follow up with you so many times, but instead you complained that this job ended up being a loss for you on account of all the trips back- as if that was somehow my problem, or even my fault! Unbelievably unprofessional. As I said, in the end they did the job I hired them to do, eventually. But given all the headaches, I would not use them again, and would not recommend them to anyone.

We will absolutely use Robert’s plumbing again. They came promptly the next day to replace some valves and install our dishwasher. The job was so well done and they are absolutely experts in their field.

Called Robert Plumbing & Heating as we had a leak from the toilet. To my surprise they had someone at my door within 2 hours. Someone also went over how to turn off the water to the toilet until they arrived. They were polite, and invoice was as promised. No surprises, music to my ears! I highly recommend and will defiantly use them again in the future.

I discovered my water heater was leaking, and could not remember who installed it so I phoned Robert's Plumbing and Heating since they're right in my neighborhood. I had an inspection within an hour. After having trouble dealing with the warranty on my current water heater, I called Robert's back. They were able to help me with the warranty and are coming back to replace my water heater tomorrow morning! It's my Christmas Miracle! :-)

We used Robert’s Plumbing & Heating to replace our water main. They were right on time, both workers were very nice and took the time to explain exactly what they were doing during the entire process. Their work was flawless and they cleaned everything up nicely!! It was garbage day and they even brought our empty toters back into the garage for us! We’ll definitely be using them again for all of our plumbing needs!!

Hi, I was looking for new gas line in Condo to replace existing electric stove. The team at Robert's plumbing were so nice and professional, that I could get the quote and new line was in place within no time. Appreciate Travis for his quick response to get his technical team in place to install new line on-time as committed. I would recommend their service to anyone within my friends and others as required.

I have owned a home for many years and haven't had to hire a plumber. I was nervous about shopping around for one. After receiving three different estimates, I called Robert's plumbing. They fit me in their busy schedule within just a couple days. Dominic, the plumber, was very kind and professional. He patiently answered my many questions, and finished replacing my three shut off valves in a very reasonable amount of time. I no longer have to shop for a plumber. I will be using Robert's Plumbing and Heating for my jobs in the future, and I will be recommending them to all my friends.

Seller of the house we just bought had them do some work to get the water going again. We have a receipt that the seller paid them in full. They have now threatened us with a lien for the "unpaid" balance. Most likely an attempt to double dip on payment. Be warned.

Bryce went above and beyond! I had hot water leaking through my bathroom tub faucet, and we were worried about the possibility of it needing a new cartridge and having to run around town to try to find parts to get for it, but Bryce went a step further and investigated the whole thing the faucet and then went downstairs and looked and cleaned and everything and the pipes whatever and whatever did fixed my leak and I did not have to worry about getting a new cartridge or a new faucet installed or anything else that would have been very costly. So kudos to you, Bryce, I will ask for you every single time!

No complaints were out three times for three different projects Bryce was very quick and repairs

I appreciate the flexibility and quickness of getting to me so quickly. I have used Robert’s Plumbing & Heating for years, from emergency leaks and backups to helping us remodel our kitchen. The plumbers are always very friendly, courteous, professional, fast, and hardworking, and it is always a wonderful outcome! Highly suggest Robert’s Plumbing for your plumbing needs as homeowners. Thank you!

We had a major backup in our basement and called in a plumber, who quickly identified the issue as roots in the main line. He was incredibly professional, kind, and efficient — not only fixing the problem quickly, but also taking the time to explain what had happened and how to prevent it in the future. You can tell he genuinely cares about helping people, not just doing a job. Highly recommend!

Absolutely the best experience I've ever had with a Plumbing company. Extremely proud, fast, friendly, efficient and cost-effective for all my needs. Best ever

I can’t say enough good things about Robert’s Plumbing. They quickly diagnosed and fixed a stubborn leak behind my refrigerator by replacing the copper waterlines with braided stainless steel. The new lines look great and give me peace of mind. They also found and repaired a toilet leak that was causing a stain through my basement ceiling, preventing further damage. The two technicians were very professional, polite, and respectful throughout the visit. The team arrived on time, were tidy, and took time to explain what caused the issues and how to prevent them in the future. If you want reliable, high-quality plumbing work done right, call Robert’s Plumbing. Excellent experience from start to finish.