Water Damage Restoration reviews in Menomonee Falls, Wisconsin

We were 215 miles away on vacation when our friend who looked over our pet & house saw we had a flooded basement after having nearly 6" of rain Thursday night. The whole basement, which is about 1500 Sq. feet, had water on the carpet. We got home Saturday PM, and had contacted ServPro on the way back. They assembled a team, and Teresa, Cuco, & Gabe were here at 5pm. They moved everything that needed to be moved, and had got all the water sucked out by 8pm with their equipment. They left 16 blowers going and a large air filter/dehumidifier going. The project Manager, Rob Chessman, came on Monday Morning, checked everything, including a tool. That measure through & behind walls and told us the good news that our walls were saved. He was very thorough and made sure everything is taken care of. Then his team of Jose & Cuco came and ripped out all the carpet in 1 day, which was pretty surprising for the amount we had! Our house immediately smelled better once that was out, and they sanitized & deordorized the floor. The 16 blowers stayed until Wed., everything was dry & they came and picked up their equipment. I would HIGHLY RECOMMEND ServPro if anyone has to go through the unfortunate event of a flood. They were quick, thorough, informative, and made sure to take care of the problem which was so beneficial in a already stressful situation. Thank you Rob, Teresa, Cuco, Gabe & ServPro for a FANTASTIC job. 👍 👌

We are so very pleased with the reconstruction work done by Team Cowell with ServPro Milwaukee North! I really can't say enough good things about them. What started out as "just" flood damage and a mold situation, became an unusual situation of sloppy firewalls being installed in our mid '70s-built condo basement by a different company who really made a mess of things. We'd been very happy with ServPro's water damage and mold remediation services, so we did not hesitate to bring them back in to correct the poor job of the other company and bring our finished basement back. Wow, are we glad that we did!

Top notch people and true professionals, including Avi, our project manager, and all three of our crew members - Shane, Darren, and Jacob. It is REALLY difficult to find good contractors, and these guys are simply the best! On-time, courteous, friendly, communicative, and take great pride in their work. Not only did they bring our basement back, but it's way better than it was! It's too bad they only do disaster restoration, because I would love to bring them back for other "regular" jobs! They took our ongoing, very stressful and unusual situation, and made it all better. After so many negative experiences with other contractors, they kind of restored my faith in humanity. Thank you so much, ServPro Milwaukee North!

We had our carpets cleaned today! Wow! What a difference. They look amazing and have new life in them! The service was awesome! From scheduling to the final outcome I couldn’t have asked for anything better! A big shout out and thank you to the Servpro team of Teresa and MikHai for your time and dedication to your work!!

Darren and Ron were fabulous. I got to know Darren more because he was here several more days than Ron. His expertise was phenomenal. But also he was a delight to have in our home. He is kind, dedicated, and trustworthy. Also, the team that moved all the furniture and did the remediation were so skilled. One gentleman, the lead of the team, possessed remediation knowledge well beyond his years. I wholeheartedly recommend ServPro. I hold a special place for Juan, our project manager. Amazing man, father (I was fortunate to hear about his son), and just really great person. Can’t recommend him enough. Really! These men all deserve a huge raise and some paid time off, please.

Angelica and Laura did a fantastic job cleaning our home after we had our hardwood floors refinished and drywall replaced/painted. They were very friendly and thorough. Thank you!

Ana, Angelica, Rosalia, Mirna, & Teresa were fantastic. They did a great job cleaning the walls of mold in our stairwells. Thank you for your great job!

On Monday, May 12th, the crew from SERVPRO (Donovan, Ariel, Teresa and Rosalia) did a fantastic job of mold remediation (caused by water damage from shingles blown off a second story dormer) in a spare bedroom. They were extremely hard working and professional. I would recommend this team to anyone. Thanks, John

My 92 year old mother had significant damage to her bathroom due to a long standing leak, undetected for months. We called ServPro of Milwaukee North (Menomonee Falls Office) to help.
The Mitigation/Removal Team and the Estimator, who worked with us the month of July, were wonderful.
However, the Rebuild/Restoration project manager was unbelievably difficult to work with. From the very 1st meeting on August 1st to the last day of work on February 13th, Brad’s lack of communication and twisting of words to justify his actions or lack there of, was continuous. In early August, Brad promised our mom a schedule of all the work to be done, that was never provided. In early November, he promised to complete it by Thanksgiving. It was actually Valentine's Day! Brad was unable to coordinate the skilled labor in an efficient manner, he inaccurately measured the vanities and countertops, making the carpenter “cut” the vanities to “fit” and we needed to re-order the countertops. He also ordered the wrong drawer front, causing our mom to have a “fake” drawer. Brad also took it upon himself to finish the plumbing needs in the bathtub, attaching all the faucets for the tub, telling my 92 year old mom she was good to go for taking a shower. This resulted in a catastrophic incident with the hot water faucet falling out of the wall when she tried to turn it off. Large amounts of water were blasting out of the faucet, at my mother and onto the new floor, making it a very unsafe situation. My mom needed to get out of the tub and call for help which took a half hour; at which time the basement was raining. Brad stated this was due to “old piping”, not taking responsibility.
All these "problems" added an unbelievable amount of time to the project, which did cause undue safety concerns for my mom, having to use the powder room toilet at the other end of her ranch, every night with her walker and O2.
The skilled labor, namely the plumber and carpenter were excellent. Can't say enough good things about them. But, if you do use ServPro for your removal and restoration project, do NOT have Brad as your Restoration project manager!