HVAC reviews in New Berlin, Wisconsin

Thank you MM for the excellent routine maintenance on our downtown highrise condo heat pump, esp technician, Jack K, who was very thorough, friendly, and knowledgeable. No other HVAC company has spent more time onsite checking things over (And we've had some of the biggest previously with mixed results at much higher prices!) Would not hesitate to recommend your company!!

I am writing to express my heartfelt thanks to Ron at Major Mechanical in Waukesha. Thank you Ron for the outstanding advice and guidance you provided our family on Friday Nov. 28th
during the Thanksgiving Holiday weekend. Our boiler was down and no heat at home. Ron was kind enough to go out of his way to refer and follow-up to a professional (Walter Dosedla) who came that evening repaired our boiler with instructive and amazing craftsmanship. All running efficiently thanks to Ron's initial and sincere efforts. God Bless.
In Gratitude,
Larry Kutschma
Past State Commander
Veterans of Foreign Wars
and Past Chairman
Wisconsin Department of
Veterans Affairs

Major Mechanical was a great company to work with. Ron assisted me with getting my furnace back up and running very quickly. Fast communication, very friendly, all around great experience. I highly recommend Major Mechanical for any HVAC needs. Thanks!

Over the past few weeks, we began experiencing major issues with our 50-HP compressor at work. This machine supports nearly all of our production equipment, so having it down was a serious concern. I brought in the Major Mechanical team to review our options, and within a week we had a new compressor installed and fully operational.

Despite the scope and urgency of the work, the entire process was remarkably low-stress. Their team is extremely knowledgeable, easy to work with, and highly accommodating to our needs.

Just two days after the new compressor was installed, my furnace failed at home. I made a quick phone call, and they had it back up and running in no time.

If you’re in the market for any of their services, I highly recommend giving them a call. Even if you’re unsure whether they can help with your specific needs, reach out anyway—based on my experience, they will be my go-to service provider both at work and at home.

Trevon provided excellent service with our furnace check up today. He checked out everything thoroughly and explained everything he saw to me. He was also very professional. I would recommend him to anyone.

Mr Hollands and Jonathan were great. As a club member, I needed routine maintence on my furnace. They were able to service on the same day. Jonathan was professional and very knowledgable!

This was a completion of some items that were not completed at the HVAC installation and the vent cleaning. Our technician Will was awesome. He was prompt, knowledgeable, informative, polite and gracious. He definitely is an asset to your company.

Mr Turner was on time and very polite. Went right to the problem and was able to fix it in a reasonable time. I would personally have him do any job that I would need done. When he completed the work he cleaned up and took his tools out to his truck. Thank you so much for getting scheduled to be done. I would gladly refer your business and Mr Turner to my family and friends if you ever need a plumber.

Erik was professional and personable in his service. He explained what he found, what should be addressed and replaced, and scheduled service for the next morning. He offered several cost savings options offered by Mr. Holland’s.

Aaron E was very polite and knowledgeable. He was receiving calls from other techs needing his guidance and expertise while doing his work. He is definitely a great example of people you want on your team. I think you should give him a big raise before you lose him to another company who will pay him for his expertise. Great encounter with Mr Hollands Company

Josh was awesome. He arrived on time and did a wonderful job. He explained everything well and gave me good info about how drains work. Very friendly and hard working! Will definitely call Mr. Hollands for future work if needed.

Andrew came to do the annual tuneup on my furnace today. My appointment was scheduled for 8am-12pm. Andrew called at about 7:30 to let me know that he was about a half hour away. He showed up at 8, so was exactly on time. As soon as he got in the door he covered his shoes with booties. He was professional and kind. When he finished, he sat me down and went over everything he did and showed me all the test results and clearly explained what each of them means. I could not be more impressed.

Jonathan was friendly, courteous, and efficient. He explained everything that he had checked pointed out the status of the different parts our furnace.

I was pleased with how he went about his job and how he interacted with me and my wife.

Matt and Bo came to do a regular tune up on our furnace. They were both extremely kind and knowledgeable explaining our different options. They were realistic, honest and professional.

Trevon is a very nice and capable young man. He explained what he did and showed us pictures of the condition of the equipment which is helpful.
Only thing which is not under his control was that the appointment was not booked for two furnace tuneups, only one. Holland’s has this information in their system (installed by Holland’s in 2024) so someone in the office dud not notate this detail which he had to notify schedulers that he’d be here longer. Not a biggie, but probably delayed the next customer.

They left holes in my walls and refuse to fix them.
I was SO EXCITED after I bought my first duplex/investment property and then I hired Mr. Holland’s Home Services to put in a new furnace for one unit (the furnace was 30years old and definitely needed to be upgraded.) so I thought why not get a few things done. Maybe it can all happen in one day and limit the inconvenience for me and my tenants.

It has been a headache ever since. The A/C added to the other units furnace hasn’t worked properly and makes this REALLY loud whistling noise you can hear from the basement alllll the way to the first floor.
The holes were left in the bathroom wall. It’s an older house and I wanted to update the bathrooms and add exhaust fans. “No problem” I was told during the initial walkthrough. Now I realize the person just told me whatever I wanted to hear to get my business. Because I SPECIFICALLY asked if I needed to hire an electrician or anyone to cut holes in the walls to install the exhaust fans and I was promised everything would be better after Mr. Holland was done.

Well, it’s THREE months later and still have holes in the wall and the number on the invoice is disconnected.

Oh yeah, I was quoted one price and then they started work BEFORE I agreed to paying anything. And now I have this guy showing up at my property unannounced harassing me and my tenants demanding that I sign a predatory loan I never agreed to. I even offered to pay a portion of the bill (minus the work that wasn’t completed, naturally.) and all this guy does is threaten to get the owners involved and threaten to take legal action if I don’t sign some paper he keeps trying to email me.
(I was also promised reasonable financing if I couldn’t afford the final bill. Because I kept asking what everything would cost and the guy just kept saying “don’t worry. We’ll get the work done and figure out the money later. If you can’t afford to pay us all at once; then we have very reasonable financing options.” But they never showed me an APR. never told me an interest rate. Never told me what monthly payments would be. I just know it’s the MAXIMUM interest rate legally allowed. Sounds so reasonable doesn’t it? Mr. Hollands knew I needed a new furnace and took advantage of me.) the company he claims they use for financing isn’t even accredited with the Better Business Bureau and has numerous complaints for shady practices. Why would I sign paperwork from them?

Now I’m not even comfortable at my own property. I have to look over my shoulder incase that guy is showing up unannounced. If I don’t answer the door he says intimidating things to my tenant(s) and keeps trying to text me and order me to sign some loan paperwork.

But when I ask him for the name and contact information for someone in the financing department of Mr Hollands. He never tells me and just repeats the threats of legal action. “It’d be of your interest to sign those documents immediately “…….”I’m trying to be the good guy here before it gets pushed out of my hands which sounds like it’s going to today. If you can sign them this morning”

It’s just REALLY weird. I never got any paperwork in the mail. Mr. Hollands never sent me an email. Nothing saying they completed the work and here’s the bill. Just this guy pressuring me to sign some documents.

Any other time I have received financing. There’s always transparency. You know the amount being loaned, the monthly payments, the interest rate, the APR. the length of the loan. Full disclosure BEFORE anything happens. It’s like they did the work and now want to force me to pay an amount I didn’t agree on.

Be VERY careful with this business. Have everything in writing upfront before you do anything. And get a number that works. I tried to call and resolve this. But the number is disconnected. I asked the person texting me for the names and number of everyone he claims he talked to about my bill. And he ignores me.

I just want the holes in my wall fixed and for him to stop harassing and stop threatening me. It isn’t the money. It’s the principle.

Bill was here for an annual inspection/tuneup of our furnace. He was friendly, neat and on time. We had no issues with the furnace and his work confirmed it was in good shape. He is very diligent in his work. It’s a pleasure to have him doing this. The work is included in our maintenance contract with Mr Holland.

Thank you for turning a bad experience into a pleasant experience! After, three plus weeks of talking with your customer service, there finally was a resolution to the piping issue that was damaged by a tech that came out to unclog tub and bathroom sink drain. I want to thank Zack, Danielle, Tasha, and Dan for the follow up to assure that my concern from the damage of my last service call was addressed. I want to also thank Allen and Chad for greeting me with a smile, that they both would be the plumbers that would be doing the repairs from the previous technician's mistake. They both did an excellent job with repairs and clean up. I am happy to say that what was originally a bad experience, turned around to be a good experience, we are very satisfied with our service received.

Horrendous experience from the customer service. I cleared my calendar so that they can come and service. All I wanted was to change the light bulb. Didn’t let me know that I needed a new fixture. Didn’t tell me that when they call on the day of the service that I need to return their call within 10 minutes or I had to reschedule. When they came out, I had to pay $100 for them to give me a quote. I would never use their service again. What a waste of time and money. Please pick another company who is more transparent.

I'm a renter and wanted to install a chandelier and a dimmer switch. Brian arrived on time and ready to get started.Through his careful and diligent diagnostics he discovered major problems which I believe save me from future harm. You don't play around with wiring. He could have, like most, made everything work and taken the money but he didn't. I'm a little sad not being able to see my chandelier shine, she's really beautiful, but I understand safety first
Thank you Brian for your honesty and sincerity. I hope my landlord takes your advice

LH

The technician arrive within 3 hours of my call, which amazed me. The person I spoke to took my concerns seriously, especially that there was only one toilet in my home. Maximus was polite, efficient and knowledgeable. He explained all the possible options and their cost before he started. The unclogging was handled well. He checked the basement for possible leaks. I was very impressed with both his knowledge and skills. He cleaned up carefully. He got along well with my cat, too!