Reviews of local pros in Sturtevant, Wisconsin

I had called last Wednesday to schedule a service call for my washing machine's broken hinge.

While the reviews warned of the lady answering the phone, I dealt with it. While I explained my problem, she said "oh, that's not gonna be cheap." She further explained that it's a common repair. I asked her to estimate a cost (so I could budget for it). She couldn't.

My worried research took me to the Internet. I found the part, it arrived Sunday and I replaced it within 10 minutes.

I called at 11:45 Monday to cancel my appointment that had a three hour window if 3 to 6. The bubbly lady on the phone said "I wished you have sooner. I could've fit 2 other people into your slot."

I apologized stating this was the first I was able to call. Her reply, "don't ever call us again and hung up."

This was the first time I called this company. I believe in supporting local business. However, next time I guess I have to call Best Buy.

Just wanted to post a review to say that I didn’t know an appliance repair shop in the area and let Google guide me. I had a problem with my washing machine and “Appliance Tech Care Services” was the choice I went with. The woman who answered the phone was very nice and accommodating. She even booked me a time slot for the next day! I’m pleased to report that Don the tech, narrowed down the issue/problem with my washing machine without an expensive repair! Who knew, that using too much detergent would cause such issues/problems! Apparently, Don knew! He gave me the “short” version of what to “do” and “not do” so that the problem won’t come back.
Thank you Don, I appreciate you taking the time and patience to explain things to me so that I could understand them!
I’d also like to add that I asked Don a question about my dishwasher and not only did he answer my question, he took a quick look at it. Even cleaned out the screen for it without charging me! Now that’s what I call service!
Thanks again Don!

Spot on 100% top notch!
These guys were able to diagnose and fix an issues that 3 other places could not and just told me that my 3.5 year old fridge was unfixable. U til I found these guys! Knew almost immediately what the issue was and had it fixed 24 hours later. I have messed around with 3 other places recommended by the manufacturer for the past 2 years but finally got it fixed because I found Appliance Tech-Care Services. Great, Will use these guys anytime I have an appliance repair need and so should you! knowledgeable, honest and professional.

Never had to work so hard to get someone to repair an appliance. Lady that answered phone did everything she could to talk me out of getting a repair. Never even asked what I was willing to pay or even mentioned the price range the repair would be in. She won, I gave up! Rather than argue with her I just bought a new refrigerator. Glad they are doing so well in their business that they can turn away prospective customers.Thank you for your response Don. I'm sure Marie is a total ray of sunshine. Best of luck with your business.

Fun fact: Appliances will eventually stop working for one reason or another. Another fun fact: at some point, your appliance model will have been discontinued and finding parts to repair it can be as painful as stepping on a Lego. So, what can you do?

We again called Appliance Tech-Care Services. Yes, I said again. They’ve been out before to fix other problems, and they’ll be out again if something else breaks. Quite honestly, I wouldn’t think of calling anyone else. They promptly returned my phone call to setup an appointment. We had an appointment made for 2 days later. They showed up on time, and had the issue pinpointed in no time at all. The surprise for me…he managed to get a discontinued oven, with discontinued parts up in running in less than an hour! He actually had the spare parts with him! No waiting! Not that it’ll always be that way for every appliance problem, but this experience exceeded my expectations.

Anyone knows that when you’re running a business, the best compliments that you can ever receive are repeat business and referrals. I will always be happy to provide both.

I knew ahead of time that our Maytag washer needed bearings and was researching to replace the washer or repair it myself. After watching videos and seeing how difficult it was to replace the bearings myself, I called Appliance Tech-Care Services and made an appointment for them to come to our house. They came in a timely manner and confirmed that the washer did need new bearings. They ordered the parts and he was able to come back sooner then our scheduled appointment. Thank you for the great service and washer is working great!

Extremely Pricey! My bill was $243, $189 service call for a 20 min drive (because it's "a long drive"). He ran a "diagnostic" told me the wash machine was running fine, made zero repairs. Then tried to empty the lint from the filter down my garbage disposal in the kitchen (Gross and likely to brake the disposal). Left without doing any repairs. When I called this morning to tell him that the machine was still not working correctly, the answering machine message was less than professional or courteous and indicated that it was extremely important that I leave a phone # I would pick up when the call was returned....but the call back was on our landline not the cell phone I left on my message. Was told that they would not be refunding me anything because he drove out and did work. Overall poor, pricey, lack of service, I wouldn't recommend this company to anyone!

Very pricy. I had tech come out and within 5 min it was determined that I need a new washer. It cost me 199.00. The charges were made clear to me on the phone when making the appointment. They cover themselves in that way. Just saying that when knowing that when the appliance is not repairable maybe the policy could be adjusted. My new washer has now cost $199.00 more. I have no complaints with the tech, he is just doing his job. Due to the inflexibility of the charges, I will look elsewhere when needing appliance repair.

He came and fixed my dryer. Factory, weld went bad. I'm glad he knew what he was doing. He was able to fix it for me.
Save me from purchasing a new one.

Don has come to my house for many, many years and worked on my old appliances He worked on my old stove, and most recently worked on my dryer. It's an old, very old dryer, and he was able to replace the parts in it and make it like new. We had some issue with a noise and he spent a couple of days coming back to figure out where the noise was coming from, and he did figure it out. And all is well, I can only highly recommend Don. He knows his stuff. He's been doing it for many years and he takes his job seriously....
I would like to hope that I can rely on Don for a few more years because I tend to have very, very old appliances and he has been able to get parts and fix them. Jerry H.

Don didn’t give up on my older fridge! He took the time to diagnose and repair the panel himself! Very grateful for his follow through! Highly recommend! Thanks Don!!

Don and Marie are an absolute treasure!
Don is knowledgeable, prompt, reliable and an all around nice guy.
Marie is efficient, thorough and a pleasure to talk to.
Very reasonable prices too!
I highly recommend them for any appliance repairs!

Seems the owner likes to gaslight customers. This owner seems to reply with excuses and make it the customers fault for the lack of his communication and inability to update his company to the times we live in. They're elements to my review that I left out as I thought Don may take some responsibility to his actions. But, he called me 1-time. Left a voicemail, told me he was going to reschedule my service. I was working, I didn't know who called. The voicemail was choppy, all I could hear was Don and repair. I didn't hear the business name. 5-minutes after the missed call, I called Don back to respect his time and courtesy. The words cancellation never came out of my mouth. Don immediately assumed this, that is where the call took different direction and I decided I wasn't going to have him come to my house or give him the business.

I decided to take a walk at this time and Don asked if I was home, I told him I was not, he then said, "that explains why you didn't answer the door." I checked my ring camera's when he said this and I didn't see that Don ever came to my house. I figure, maybe he did show up with-in the 5-minutes I left to take a walk. I asked Don serveral times for the name of his business and his repsonse was "you tell me why I called you, Mr. Lampton?" This was unprofessional and rude. I honestly did not want to waste this guy's time, I was going to have him service me anyways but his attitude from start to finish was horrible. I asked him, who are you and your business. I already had someone service my machine so I need to make sure its not the same company. This upset Don, gaslit me into thinking that calling multiple companies for service is wrong. Don would talk over me, so he wasn't hearing anything I had to say. I had to google his number and find the business that way.

But thats not really the issue here, Don. Having used to work in IT Support for 15 years, I understand cancellations but at what point do you take responsibility for that? Recurring billing to ensure cancellations? Cancellation fees? If you don't have these things in-place, this isn't really the customers fault.

I read your reviews here on Google and I am one of MANY customers saying the samething. 1-person saying it could just be a person having a bad day, but many people saying the same things. They appreciate the good work but do not like the disrespect that comes with it. In the digital age, you will attrack more flies with honey than vinegar.

This company lacks basic communication with its customers. I never received a confirmation, calendar invite, or reference number for the service call, so I forgot I had even scheduled it. In the meantime, I booked with another company that sent reminders, calendar invite and provided real-time GPS tracking for their technician. I had a much better experience with this company than I did with Don.

Unless you have no other option, I suggest avoiding this company.

Our stove stopped working, and I called Appliance Tech-Care Services, and within 30 minutes, the repairman was at our house.
He quickly found the problem and we need some parts, but, in the meantime, my stove works. I highly recommend this service.

Local business owner that took the time to investigate and detail the issue with my dryer. He explained what the issue was, what causes the issue, and added value by explaining what steps to take to avoid the issue in the future. Don's customer service skills were top notch as well. They were up front about the pricing of the service call and made clear that there would be additional charges for part(s) replacement and labor (obviously). 50 years in the business - Don's seen it all. Incredibly knowledgeable.

A man worth your business!

Don arrived quickly, explained what we needed to be fixed, and completed the repair expertly! My dryer is operating flawlessly now! He fixed it right away when it refused to spin! It was also quick ! If you require repair services, visit this location!

THEY DONT SELL PARTS— Although the sign on their building would indicate by showing under the business name “parts – service” that they may be available to buy parts from… but they don’t.. 🤷‍♂️. This is NOT intended to be a negative review-I was so hopeful they had some type of parts offering as it’s always a joy to have a local parts house to give business to when fixing my own stuff.

FIVE STARS 100% Dan was a wealth of information!!! And he was right. He is very personable and understanding. The parts that were needed, he got the next day and finished his job asap. He sure knows his job and informs you how not to have that problem again. I can’t thank him enough!! *****

The best service I’ve ever received.

Good local company.
High standards.
Pride in the work.

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Very professional service, reliable and knowledgeable. We are planning on hiring them again this summer.