Home Services reviews in Birmingham, Alabama

The service was great & the technician was excellent. Hope this makes the yard look great again.
Aeration & overseeding. DALTON WAS GREAT 👍 Thank You !

Tru green has no problem reapplying a chemical if it rains. Or if you not satisfied.

In Jasper Alabama in the 35504 area the current TruGreen tech is doing a grand job. He is knowledgeable pleas at & effective with your lawn.

Tru Green has been tending my lawn for 30 years now and I have never had any problems with them. I have to say they are a great team of professionals.

AJ is a fantastic and personable technician. Great asset to Tru Green and its customers.

Patrick M was great. Very polite, explained the process and addressed my concerns.
Highly recommend!

I would definitely not recommend Tru-Green due to the horrible service I have received. The techs barely do anything when they supposedly "treat" the lawn. My lawn looks NO different than it did before I spent over $1,000 for Tru-Green service. They are here and gone in minutes and I have at least 1/2 acre that is supposed to be getting treated. They have been here and less than 30 minutes later it's a monsoon, pouring down rain even though they say they will treat the lawn "weather permitting" so anything that has been applied is washed away and useless. This has happened multiple times.
Once they came back for a "re-treatment" because there was no weeds that were killed or were dying. The tech literally walked directly from the street to the front door across the middle of the yard carrying a hand pump sprayer that appeared to be less than half full. He knocked, my wife couldn't answer because she was on a conference call but was watching out her front office window. My ring doorbell also caught everything. The tech then turned and walked directly back to the truck while spraying 2 or 3 weeds on the way. I couldn't be more disappointed or frustrated in the lack of results I have gotten for the money I spent on this service. Do yourself a favor and find a company that actually applies chemicals and fertilizer when they say they will, and cares about your lawn and your hard earned money.

Mark H. was my technician today. He was kind, friendly and informative. I really appreciated his attitude! He needs a raise! Excellent customer service!

The rep showed up, told me why he was here and sprayed the shrubs I had asked to be treated and then sprayed several other shrubs just to prevent disease.. He was quick and did a great job

Marcus was informative to my questions i ask. Was on time, He was"nt rushed. He covered All my yard. This was my 1st experience with Tru Green services. Im excited about having a healthier and greener yard! Thank You Marcus and Tru Green! You all make my retirement alot easier! ❤️❤️

What I appreciate most about TruGreen is the professionalism and courtesy of each of their team members I’ve interacted. From the sales team to my technician, Benjamin K, and all others I’ve encountered along the way; my experience has been great.

The TruGreen app and websites interface are so easy to use. I can easily schedule/reschedule service, update payment information and services. I appreciate knowing when to expect service and even having the ability to see on the app how far the technician is from my property and where I am on his route.

Great customer service and the lawn looks great too. Also enjoying the mosquito service this late Spring early summer. Great to enjoy the outdoors and not have to worry about pests.

Larry is very knowledgeable of my yard. He answered all my concerns about my yard and gave me some good recommendations, which I acted upon by calling the company, Nina at the company was a big help, she said someone from the company will be calling me to schedule the treatments that I need. Looking forward to having a beautiful yard
The photos below are what they are going to, correct.
Jan White

These photos are what my St Augustine lawn looks like after TruGreens latest service call of 7/20 Technician was supposedly treating for broadleaf weed control( I did not have a broadleaf problem) These dead areas were all healthy grass. Noticed yellowing within 24hours and grass was dead in 2-3 days. Notified TruGreen the following week and met "supervisor" on 7/28 He agreed had a problem and contacted his "supervisor" while at my property. That super was to call me back. Did not hear anything. Contacted TruGreen again the following week and "supervisor" did call back and met him on 8/4. Yep we did have a problem and TruGreen would take care of it promptly and replace the damaged areas with St Aug. That is the last contact I have had with TruGreen even though super promised to keep me informed and agreed needed to be repaired quickly. I called TruGreen on8/14 and they would have someone call me within 24-48 hours--no response. You can not call a local TruGreen office. All calls go to a national center where they basically take a message They will not give you a local number to call.
This is the worst customer service I have ever experienced with a large corp such as Tru Green. While I am fully aware "mistakes happen"--as I told the "supervisor"--there is no excuse for this level of ineptitude and indifference to a customer. Technicians have no idea what they are doing or what the chemicals they apply can do They simply follow a cookbook approach dictated by home office protocol. I am not sure what "supervisors" do other than infuriate me. I realize my future options are limited--official complaint to BBC and other service related watchdogs, notify state Ag Dept. about lack of oversight by TruGreen of their chemical applications, attempt to contact TruGreen CEO David Alexander. Maybe this post will generate a response. Whatever you do be very cautious dealing with TruGreen. Highly unprofessional, zero customer respect..They may help you with your lawn or they may damage it beyond repair. Who knows? TruGreen doesn't. Bob DeShazer Pell City, Al.

THE WORST lawn service I've ever used! I paid upfront for 7 services over a year ago and got MAYBE 4 out of it. My lawn was nice and lush before truegreen started to treat it, but in this past year I now have 60% of my back yard is crabgrass, large bare spots (actual dirt spots), hardly any green at all as it's mostly brown. You cannot convince me that an experienced lawn tech came out time after time and saw the mess of a yard and thought it was okay? Nah! This company is very shady and I have no idea how they are still as popular as they are. I'm out ALOT of $$ and now even more because I have to hire a new company to come fix what truegreen has destroyed. Y'all.. its been real,but you're fired!

I have had TruGreen for many years and they have always done a great job. My yard would not look as good as it does without their help.

Need to be more through. They all seem to be in a hurry to get finished & get gone. Lately, they also don't seem to be very knowledgeble about the treatment they are applying. They sprayed for weeds & killed my grass more than once. I tried calling about it but got someone that couldn't speak english very well, & didn't understand my problem. She said she would have a supervisor call me, but that didn't happen. The last technician said he would have a supervisor call me also. That hasn't happened either. The last person was only going to treat half of my bushes, until I said something to him.

Prepaid service for a year. After 5 services no difference in my yard.Also had them retreat twice. Supervisor came out and said they could nandot make a difference in my yard. Sorry said they could make a difference in only a very area. Talked to another higher level supervisor and he said they gave no guarantees. They did refund 50%. Total waste of money.

Horrible experience with TruGreen! From the first time they’ve not done their job the right way. First time the guy came and one didn’t realize that we have cameras, or that my husband was home. So he thought he could get away with not even spraying whatsoever.
When we called the office to complain the lady admitted that he only logged ten minutes at our house, and she said for our sized yard it would take a minimum of 40 mins. They never spent anywhere near that long on our yard and even after charging us and us stating over and over that crab grass was our main concern, they NEVER treated for this weed. After 14 months of their services our yard looks like this. Horrible service, employees have horrible work ethic. Swapping to mighty green, which we should’ve used before like all of our other neighbors who’s yards look immaculate!

It's been an experience with this company. We had a very lazy lawn care man assigned to our property. We called to report and they had someone come back within 24 hours and it was done right. The jury is still out about how effective this service is however, they are on top of their customer service in a very good way. We are hopeful that they will have our lawn in Tip-Top shape really soon. Will update in a few weeks 😃

I am experiencing suckers in my yard that are growing everywhere. I ask the lawn specialist from a couple of months ago on how do I get rid of them, and he said I would have to dig them up. Well, if that's the case I wouldn't think I need TruGreen anymore.

Poor service from Greenville Branch. No show or cancelled appoints multiple times (6 or 7), Techs seem to have discretion to no show without directly contact with customer. All cancelation calls received from national call center recordings only, no local follow up. Just auto reschedule. Yard not maintained properly due to missed treatments.