Home Services reviews in Birmingham, Alabama

Mr. Walls explained to me, a first-time costumer, the application procedure. He was a professional with good customer service. Now I’ll await the results of the application and hope for sn even better lawn.

Last Edit - Stars reduced from 2 to 1 effective 07/20/23: As previously mentioned, resumed services with TruGreen in June and fully planned to update our review based on performance. Our property was treated on June 29th. We waited 7-21 days for our weeds to wilt as mentioned in our treatment plan. There was no change in our weed issue, resulting in a service call for retreatment on 07/19/23. I was advised at that time that we were scheduled for lime service on 07/20/23 (today) and requested the agent add a note to treat for weeds while visiting our property.

I arrived home from work at 4:10 PM on 07/20/23 and noticed there were no flags in the yard. Upon closer inspection, our lawn had not been treated. At that time I logged into the TruGreen app to check the status of our service. The technician was close and scheduled to arrive at 5:50 (off memory). I was happy at that point as I could show him/her the areas of concern in person. At 5:25 PM I received a notification on the app that the technician arrived and walked onto the porch to greet them. There was no one there. I was not alarmed until I received a $55+ statement seconds later. I reviewed our camera activity for the day to confirm no one has been on our property today, much less rang the doorbell or applied service. At this time I called customer service. I was offered a retreat, which is fine and good. Unfortunately, this does not solve the real problem, technicians are not completing services as evident by the condition of our lawn. I was offered a discount by the customer service agent. Honestly, I am not interested in a discount. All we want is to receive services and not feel we have to babysit employees that should be held accountable by someone other than the customer. I have spent far more time and effort attempting to be a partner in our lawn than anyone from TruGreen has spent treating our lawn at this point. We have canceled our services again and will be seeking a new service effective immediately.

Edited to add 7/11/23: I was contacted by TruGreen shortly after posting my original review for additional information. They sent a manager to my property to access the concerns. I agreed to resume service and give them an opportunity to rectify the issues. On 6/29/23 our yard was fertilized and treated for broadleaf, dallas grass, nut grass and others. So far the weeds are not showing signs of giving up the fight but we know it can take a month for the chemicals to do their job. We have pulled a lot of the most fierce weeds in the hopes of speeding the process along. I'll update the progress in a couple of weeks.

Original review: After over a year of service with TruGreen I give up. I can do bad all by myself. We were promised the best yard in the block during our initial consultation. We did everything, watered, mowed well and even pulled more weeds than I care to admit, eventually giving up due to the severe amount of them. Often they would visit and our cameras didn't pick up activity. These are the same cameras that catch every bunny that hops through our yard. We didn't complain as it was nothing more than a suspicion. The final straw was our last service in early May. The tech left a note stating no chemicals were applied yet we were charged! I called customer service and was scheduled for a retreat. The tech did not spot spray our quickly multiplying weeds. This time I was home and watched. They did spread fertilizer though apparently the broadcaster was not working properly and left a trail of concentrated fertilizer through our yard. Yes, this burnt a trail which added insult to injury. I'm not sure if this is a training issue or if they are just lazy. Regardless, I can't trust them to do the one job they are paid to do.

This will be long, so strap in.

The first thing that I want to be clear on is that my 1 star rating is not a reflection of my Lawn Care Provider Terrence L. I can't rate him yet because I don't know what was done.

My 1 star rating is a reflection of the customer service that I have gotten overall.

For my very first service, I wanted to be home. However, I had an emergency come up and had to take my wife to the hospital. I received a text notification that my lawn care provider was at my home as I was arriving at the hospital. I really wanted to be able to speak with him about which area of my property was the areas that needed to be treated, and I had questions about the areas that were dirt on my property. I did not have a phone number for Terrence L. I did have the phone number for Josiah King, who was the Salesman who sold me the 1 year service package. I had already tried to call him before I left for the hospital, and sent him pictures of my yard so that he knew which areas needed to be done. I was not able to reach him. I tried his personal cell and his work number. It's almost like after the sale was made, now he is unreachable. This was disappointing to me.

As I was arriving at the hospital, I called Jaden Stiddam, who Josiah told me is his manager at Tru Green. I explained to Jaden that I would like to be put in contact with Terrence L to speak with him about what area of my property was mine and that I had text pictures to Josiah, but that he was not responding to me.

Next thing I know, within 15 minutes total time, I received a text saying that Terrence L was done with my service. I can't even walk through my property within 15 minutes.

I really have no idea what was done? What was the process? If he actually did my front yard, backyard, and both of my side yards?

Jaden did not put me in contact with Terrance L.

Another thing that concerns me is that I was told I would get 8 Lawn Care services. My account only shows that I get 7, and now, after the supposed first service, it is marked down to 6 services left.

Overall, I am not happy. I like to leave good reviews for businesses that take care of me, not bad reviews.

I would change my review to a more positive note if I just got someone to reach out and help me correct my concerns.

What I paid for my annual service may not seem like a lot of money to Tru Green, but it is a lot of money for me.

At any rate, I'm not happy.

Disappointed customer.

Edited 3/24/25
I need a Manager to contact me asap. I need a full refund and I need to cancel my services effective immediately as of today. I will not be using this company again. I have had way to many problems within the past 3 weeks with my new service.

Tru Green is the biggest rip off! Please save yourself if you live in Pell City, AL. I have complaine each sevice that the guy mist have sit in the truck and did my yard LOL! He was never seen on camera in my front yard. I asked to cancel last time in September I believe then I was told they have no record of my call. They called me back after I rated the service in August or September and thats when I canceled. Anyway the past few times I never saw the worker do anything to my front yard. I pay to get my entire yard serviced! I believe he drives up and sits and sends a text 15 mins later that he's done. I am very disappointed and I canceled my service today. Sadly you cant get a refund so it's as if they stole from me! I am a single parent who tries to keep my yard decent this is money down the drain! I am dissapointed!! Your company will not prosper stealing! Dont do it!! You will lose!! No refund they will come, retreat, and you may run the risk of them burning your grass per the customer service rep!
Dishonesty will give your name a bad business

I would like to thank the service representative ( Terrence.L)👈
for the outstanding job that he does for my lawn everytime he comes out to treat it.
Very professional and well spoken employee of True Green!
Knows his grass.
Knows how to talk to the customer.
Layed back, respectful, professional!!!
He deserves a promotion!!!
I will be contacting the CEO on his behalf.
I can vouch for that for him.👏👏
Thank you Sir for the outstanding job that you do.
Can the Supervisor contact me .
Or call me .
Mr.Donta.P.Jones

Unfortunately, I didn’t have a good experience with this service provider in my one year contract. By the end of autumn, I realized they never treated the lawn in back of my yard and I kept wondering why it was dying when they told me “oh! We were supposed to cover that backyard too..?”

*UPDATE after 1 month, not happy
My lawn is not looking better, it's actually looking worse every week after the first visit and I've been waiting for some "guarantee visit/evaluation" etc for a week now, but my 4 star review went down to two stars until next update/month

**UPDATE after 3 months, never received my "guarantee visit/evaluation" and my lawn is not better with TruGreen, unfortunately I paid the year plan but I will definitely won't do it again; I have weeds that I didn't have with my previous supplier (TDI), I have soil spots that I didn't have with my previous supplier, and I have to do more work myself to improve my lawn a little - like adding fertilizer and manually removing weeds and etc...

Vernichtungskampf.

Great arborist

Good service

Very pricy

Awesome job!

Great people and gets the job done

Highly recommend ETS Restorations!!!

Amazing work. I am very pleased with the work that was done.

Excellent customer service, extremely helpful, timely delivery!

Definitely needs a shade tree for those who work on the yard during the day.

Awful people to work with and for, absolutely avoid them.

Excellent job. Class A company and Highly recommend.

I have been a repeat long time customer, and have been pleased with the professionalism. and respect.

I live video on Facebook recommending to anyone needing your service and showed how it’s done.

Showed up on time. Performed job as agreed to. Cleaned up their job site. Collected as agreed. Left for next job site.