Home Services reviews in Birmingham, Alabama

a step above carpet cleaning deserves more than just 5 stars! jack has been taking care of my dad's 5k sq. ft. house carpeting for a long time. so, when my husband and i bought our first house, my dad highly recommended jack for his top-notch carpet cleaning work. jack arrived promptly and was an authentic, friendly guy. he thoroughly explained his carpet cleaning process and gave advice on post-cleaning carpet care. jack did an excellent job cleaning about 4 rooms in our finished basement, all in less than 2 hours. the house smelled refreshed and spotlessly clean after his visit, and we noticed the difference right away. a big thanks to the team!

I finally found a company that delivers on its promises! They confirmed the appointment and sent a text 30 minutes before arriving. Donald and Miles were polite, professional, efficient, and very thorough. There were no upsells or hidden surprises! The carpets and upholstery look fantastic and surpassed my expectations! I can highly recommend A Step Above Carpet Cleaning. Donald and Miles truly know their stuff. I appreciated their expertise and the way they explained each step of the process. I also liked that neither the carpet nor the upholstery got soaked, allowing them to dry quickly.

We recently got the carpets cleaned in our entire upper level and staircase. Our home is relatively new, but with two little ones crawling around, we thought it would be best to ensure the carpets remain clean for them. Additionally, maintaining our upgraded carpet's warranty was another factor. I should mention that the cleaned carpet is pleasingly soft to touch and has a comfortable cushion pad underneath. Donald and Kingston from A Step Above Carpet Cleaning arrived and professionally outlined the various cleaning options we could choose from. They were courteous and professional. The only minor issue we noticed is that our carpet now feels a little tacky and has a slightly different texture than before. It leaves us pondering whether we should continue using this method for carpet cleaning.

From the moment he answered my call until he finished the job, Kingston demonstrated exceptional professionalism, friendliness, expertise, and cleanliness. I reached out in the morning, and he was able to come the very next day for an estimate, then scheduled the cleaning for the following day. Kingston arrived right on time and got straight to work. After just an hour and a half, my upholstered sofa, chairs, and entryway rug looked brand new! I appreciated that Kingston checked the fabric of my furniture and rug to ensure there would be no shrinkage or other problems. He was incredibly thorough in every part of his work. I am very happy with the results and would recommend him without hesitation.

Outstanding Service and Impressive Carpet Repair by A Step Above Carpet Cleaning I recently had the joy of engaging A Step Above Carpet Cleaning for an essential carpet cleaning and repair job. I have to admit, I'm extremely pleased with the top-notch results of their work. My journey with them from beginning to end was nothing short of remarkable, all due to the excellent work of Jack and Kingston. Jack and Kingston exhibited a high degree of professionalism and proficiency during the entire operation. They were punctual, arriving exactly when they were expected, and displayed exceptional courtesy and friendliness. They utilized innovative equipment and methods to thoroughly cleanse and refresh my carpets in Birmingham. Beyond the cleaning, there was a carpet repair issue that required attention. Jack painstakingly inspected the damaged part and skillfully fixed it, ensuring the repaired area blended flawlessly with the rest of the carpet. A big thank you to Jack and Kingston for your extraordinary service.

I was looking to have my carpets cleaned, especially with a little one and my wife's toy poodle, who isn't the best at going outside. I found A Step Above Carpet Cleaning and thought it was cool that we share the same first name. We scheduled an appointment for a Saturday, and they arrived right on time, even calling my wife to let her know they were on their way. After a quick measurement of the area, they got started promptly. My place isn't too large, about 1300 sq ft, but it does have stairs that are carpeted. They worked quickly and thoroughly, finishing in under an hour. The carpets took another hour or two to dry completely. The team did an amazing job, and they removed nearly all the stains, including a red doggie mess that was hidden under the sofa. I was really impressed they got that out! If you're looking to have your carpets cleaned, I highly recommend reaching out to A Step Above Carpet Cleaning. Their prices are very reasonable, and their quick service will definitely bring me back.

this is the fourth time i've had my carpets cleaned since moving into my house, and i have to say, the results are the best so far. my carpets look fresher and have stayed cleaner for a much longer time compared to the other companies i've tried. usually, the stains in the busy areas come back quickly, but after miles from a step above carpet cleaning did the job, those stains still haven't come back, even after several weeks. they were friendly and took great care with my furniture and my schedule. i'll definitely call them again next time i need my carpets cleaned.

I needed a last-minute carpet cleaning before my surgery, so I called to see if I could get an appointment since I would be stuck on the couch for a while. The office staff was very accommodating and managed to fit me in just before my surgery. Jack came over to handle the cleaning. I had used their services before, and he was the technician then too. Both times, I had my stairs and sofa cleaned, and Jack did an outstanding job on both occasions. I have two dogs, and he managed to remove all the dog hair, leaving my couch looking brand new! He takes his time and doesn’t rush out in just 20 minutes like some other services I've experienced. I definitely plan to use A Step Above Carpet Cleaning many more times in the future.

Fantastic service and excellent results! We contacted A Step Above Carpet Cleaning for a quote, and Donald helped us set up our appointment. Our home had a lot of dust from nearby construction and seasonal pollen. Donald was very friendly, flexible with our timing, and answered all our questions. Jack was our technician and called us before arriving to make sure we had no concerns. When he got here, he walked through our home before starting the carpet cleaning. Jack was able to update our request by adding an extra rug and leaving out our second couch. He was very professional, answered all our questions, and even helped move our pets and kids from room to room as he worked. The whole cleaning took less time than we expected, and the carpets and rugs dried within a couple of hours. We are very happy with the results and will definitely use this service again!

I had an incredible experience with my carpet cleaning service! The technician went above and beyond by cutting his vacation short to fit in my urgent cleaning needs. To my surprise, he was able to clean areas I thought were beyond hope. The results were spectacular! While cleaning the carpets, he also noticed my tile and grout were really stained. He suggested a super hot pressurized steam cleaning for those surfaces as well, and the transformation was amazing! My kitchen and bathroom floors look brand new now. I wanted to share that after my initial review, the technician has done even more fantastic work for me. He cleaned a minivan I recently purchased that had a filthy interior. Thanks to his efforts, it looks almost new again! I highly recommend this service for anyone in Birmingham.

**Review for a Fantastic Dry Carpet Cleaning Service:** Recently, I had the opportunity to use a dry carpet cleaning service, and Donald was the technician assigned to me. I have to express, I am truly amazed by the outcomes. The entire process from beginning to end was simply remarkable. The customer service provided by this carpet cleaning service was of the highest standard. Arranging an appointment was a breeze and suited my schedule, and the team was proficient, polite, and well-informed. They were capable of answering all my inquiries and assuaged any doubts I had about the cleaning process. When it was time for the actual cleaning, the results were stunning. My carpets appeared as good as new once the cleaning was done. The dry cleaning method they employ is genuinely effective, leaving no trace behind and enabling me to step on my carpets immediately. The meticulousness and dedication that the technicians, like Donald, put into their work was apparent, and I couldn't be more content with the final result. In conclusion, I would strongly recommend this dry carpet cleaning service to anyone in Birmingham in need of professional carpet cleaning services. Their superior customer service, efficient cleaning methods, and excellent results distinguish them from other competitors. I will surely be using their services again in the future.

Very responsive and professional service. The quality of the carpet cleaning went beyond what I expected. Kingston took time to explain each step of the cleaning process and made sure to protect my home by wearing shoe covers, setting up a bug screen, and being careful around the walls. I was especially impressed that the carpets were not left soaking wet like with other cleaners. I also noticed Kingston got down on hands and knees to clean all the edges and crevices along the baseboards, which I’ve never seen before. I’m not sure about comparing prices, but the results were definitely worth it. They truly earned their high rating.

The stylist who cuts my hair suggested that we look into carpet cleaning during her recent visit to our home. She highly recommended A Step Above Carpet Cleaning, saying they do an excellent job at very fair prices. She mentioned that she had her 1300 sq ft home cleaned for under $400, and if I just wanted the large living room and master bedroom done, it would be very reasonable. I decided to call them right away and they scheduled an appointment for today at 1 p.m. Miles was the technician who arrived, and he was absolutely fantastic. He showed up right on time, which was a nice change from my experiences with other service providers. Miles was a true professional—patient, thorough, and he explained all my options without cutting any corners. I couldn’t be more satisfied. This was our first time getting the carpets cleaned, and when I walked into the living room and saw the vacuum patterns looking like a perfectly manicured baseball diamond, I was amazed. I told him he was a vacuuming Ninja! He credited the machine, but I know no machine could achieve that level of clean on its own. I completely agree with my stylist that their prices for services are extremely reasonable, and we plan to have the other rooms done once my husband is home in a few days. I've moved enough furniture for this week! Thank you so much, A Step Above Carpet Cleaning!

I really liked how simple it was to get an online quote for carpet cleaning. Scheduling for a Friday morning worked perfectly for us, and Kingston arrived right on time. He was polite, explained the whole process, respected our home, and did a fantastic job cleaning our carpets. We have one room that gets a lot of foot traffic, and Kingston clearly explained what the cleaning could and couldn’t fix. In the past, I had some worries about carpet cleaning because of bad experiences elsewhere, but I’m so glad we tried this service!

jack and miles came by our house for a deep carpet cleaning to get everything fresh for the summer. both jack and miles were really detail oriented, very professional, and super friendly. they took their time and made sure every area of the carpet and rugs was cleaned really well, even moving furniture to get underneath. when they finished, jack had a few ideas about some tough stains on our living room carpet and came back with special products to make those spots look so much better. i had no worries leaving the house while they worked because they were trustworthy. i'm happy that jack will be handling our regular carpet cleaning and miles will help out on certain days; i feel sure our carpets will always get the best care. jack really went the extra mile. i would recommend their carpet cleaning service and definitely suggest asking for jack if you want that personal and professional touch.

I had Kingston come to clean my carpets and my wife's mattress. She has dementia, and the mattress had some tough stains. Without hesitation, Kingston took care of the mattress and cleaned the entire house at a very fair price. I've had my carpets cleaned many times before, but they’ve never looked as fresh and spotless as they did after his service. If you're in need of carpet and upholstery cleaning, I highly recommend getting in touch with Kingston for excellent results. He offers other services that could be useful as well. Just a note, I plan to have Kingston clean the carpets again in six months to keep everything smelling fresh.

I called for carpet cleaning late in the evening after noticing how dirty the basement carpets were in our new place. I worked with Miles, who was very knowledgeable, friendly, and professional. He was able to come out quickly and even offered to come the same day. I really appreciated how fast he cleaned my carpets so we could keep moving in. He definitely knows his job and the service was worth every penny. My carpets look much better now and there's no more bad smell in the air. Miles even showed me the cleaning process and I got a picture of the difference.

I have been using A Step Above Carpet Cleaning for a while now, and they always do an amazing job on our carpets. We have grandkids who can really make a mess when they visit. As anyone with kids knows, accidents happen, but the team always makes our carpets look fresh and like new again. Their work is so good that I’ve been able to delay getting hardwood floors, even though my wife keeps suggesting it! They use top-notch cleaning equipment, and you can really see the difference. They clearly care about their work. I highly recommend their carpet cleaning services!

A Step Above Carpet Cleaning did an excellent job cleaning the carpet in my mother-in-law’s condo. Kingston was especially skilled at getting out the deep dirt by the doorways and even managed to remove some big, stubborn stains we thought would never come out. We were considering replacing the carpet but decided to try having it cleaned first, and I’m so glad we did. The cleaning was done without long hoses, and the carpet dried pretty quickly. I also appreciated that a real person answered the phone and booking an appointment was simple.

Kingston arrived right on time and acted very professionally. We talked about the price for cleaning my sectional couch, and it was close to the estimate I got on the phone. He started working right away and did an excellent job. During the appointment, I asked how much it would be to clean my dining room chairs and booth. Kingston quickly got a quote from the office, and after finishing the couch, he cleaned my dining room chairs as well. Everything looked great—my couch looked almost new, and the dining room set was much improved. I would highly recommend this carpet cleaning service for their professionalism and effort. Kingston was a pleasure to work with, and I would definitely use their service again and recommend them to others.

kingston cleaned the carpets in three rooms for me. my first impression was great, because when i called, unlike other places that say they won't help move furniture, he said he could help me move my couch and some other heavy things so the carpet under them could be cleaned too. he did a really thorough job on the carpets, actually helped move the heavy furniture, and was friendly and easy to talk to the whole time. this company does fantastic carpet cleaning work and i highly recommend them to anyone needing clean carpets. you really get everything you could want from a carpet cleaning service.