HVAC reviews in Birmingham, Alabama

Logan was outstanding to work with from start to finish. He was responsive, professional, and took the tome to clearly explain the issue and solution! We truly appreciate his expertise and customer service and highly reccomend Hillar to others!

At 3:00am on Saturday my son alerted me that the toilet wasn’t flushing and that the water in the bathtub wasn’t draining. So, I called another company first and they said they could have some out around 8:00am to 12:00pm. Okay, it’s the weekend, makes sense.
Well, around 2:00pm, no call no show, I gave up and cancelled with them.
Thank goodness I did!!
After some research I called Hiller and Alex was at my door in just over an hour on a Sunday!
But, then there was a problem. I had no idea where our clean out was. Alex didn't bat an eye and started a thorough search all around the house. I tagged along and he answered all my questions while we searched. Well, we couldn’t find it. It wasn’t even on my house blueprints!? Undaunted, Alex rolled up his sleeves and got ready to remove the toilet, committed to fixing our problem. Then something he had explained to me about the repair process during our search made me think of an odd fixture in my kid’s closet.
He checked it out and sure enough! It was the clean out! (My house is weird!)
I really appreciate how much he engaged with me throughout the entire process.
After fixing the problem he even found the other outdoor clean-out too! It was completely buried and he dug it up! Thank you, Alex!
Let me tell you;Alex is everything and more Hiller promises in their technicians. He exceeded expectations and is just a darn nice guy! I am 100% recommending Hiller to everyone I know!! The price was fair, Alex is fantastic and they even have an amazing maintenance membership you can join!? I am over the moon!
Thank you so much Alex and thank you Hiller!! -Very Happy, Ms. Lewis :D

Thanks for reaching out to me I was very pleased with the work that was done but I’m more impressed with the customer service I received after the job was done it was Awsome and I will be using them again I would recommend STANDARD to my neibors

Excellent 6-month service call. Toby was very helpful, and explained things well.

I have ben doing businesswith Standard for many years. I have never had a complaint. They are the most courteous and helpful employess regardless of who you talk to.
I have a maintenance contract and get 2 service calls a year and have the nicest and helpful person who comes every year.
I highly recommend Standard for service. They call and let you know when the sevice person is on his way.

Absolutely recommend Standard Heating, Cooling and Plumbing! They were professional, on time, and explained everything clearly. The technician was friendly and knowledgeable, and the work was done efficiently with no mess left behind. Great service from start to finish—I’ll definitely be using them again!

Great service and fair pricing. Standard was able to address and resolve our issue on the same day. Technician was professional, friendly, and knowledgeable. Would call again without question!

Had plumbing issues: stopped up toilet and water running in two toilets that resulted in extremely high water bills over the past few months. The technician was extremely professional, thorough, and polite. Although the price was a bit high, I was quite pleased with the work that he did.

I contacted a plumber because I didn’t have time to handle a minor repair myself — a simple faucet stem and valve seat replacement. The plumber showed up on time, which initially seemed promising. I led him to the issue and clearly explained what needed fixing.

He briefly touched the faucet handle and tapped the wall, then asked to inspect the plumbing from the basement. After glancing at the water lines leading to the bathroom, he informed me he’d step out to his vehicle to “write up a quote.”

About 20 minutes later, he returned with a legal pad and handed me a quote: approximately $1,700. The estimate included installation of shutoff valves in the basement — completely unrelated to the original problem. Naturally, I declined and asked if he was going to address the leaking faucet, since that was the purpose of my call and I needed to resume my day. His response? “That’s my quote. That’s what I see needs to be done.”

At that point, I politely asked him to leave.

To say I was disappointed is an understatement. I was furious — not only did he refuse to address the issue I called about, but he did so with an arrogant tone. I will never use Standard Heating, Cooling & Plumbing again, and I’ll make sure others are equally informed.

And yes, I still had to pay the $80.00 visit fee, despite the fact that he tried to inflate a minor repair into a major project I didn’t ask for or need. I couldn’t help but think: if I were a senior citizen, he might’ve had a field day. That’s unacceptable.

The technician was very knowledgeable of his job and offered a detailed explanation of the services that were being performed. He was passionate about his job and wanted to ensure me as the customer that I understood the service process.

I HIGHLY, HIGHLY recommend Standard Heating and Cooling. Brady was very professional, courteous, and friendly. Extremely prompt service. They are the best in the business!!!!

Service crew came the same day I called. Punctual, efficient and clearly communicated and addressed the issues.

I found this company searching Google and they had good reviews. The AC Unit was out at my company and I walked in to 84 degree temperature in the office. I called at 7 AM and was told that they would have a technician come by sometime during the day but could not give me a window for when they may arrive. I was also told I would receive a call 30 minutes prior to arrival. I called again at 1 PM to check because the temperature in the office was rising and was told that I was next on the list and the Technician was already in my area. I didn't hear from anyone so I checked in again around 3 PM because that is my usual end of day. I was told the Technician took a lunch but should be on the way soon. I received a call around 3:30 PM telling me that the technician would arrive within 30 minutes. I asked if that was guaranteed and was told that it wasn't because they may get caught in traffic. I pointed out that I had already been told that the Tech. was in my neighborhood and was told "that's just what we tell everyone." I waited until 4:15 PM and gave up. I left for the day, without ever seeing a technician. I received a call around 4:30 informing me that the technician had arrived and no one was there. I confirmed that and told them I had decided to go with a more reliable company, only to be laughed at by the person on the phone. This company may or may not be good at what they do, but I will never know. I do know they lack professionalism.

Standard! What a great company run by very good people. The communication and professionalism always stand out! Our last two visits were handled by a technician by the name of Tobey, very professional not to mention his detailed outline and diagnosis of our issue. His smile, politeness, and overall manners were great! This is the type of individual that is a great face for the company... He is someone I would hire tomorrow to work for one of my businesses.

They have taken care of my heating, a/c and plumbing problems for years, ever since they solved a problem several others could not. They respond quickly, communicate well and provide good service at reasonable prices. They do a good job of explaining and respecting my choices. Matt (heating/air conditioning) is especially conscientious.

The men who checked our A/C were fabulous...especially James Thornsberry. We have complete trust in what they tell us, as shown by how long we have been customers. We feel that the men are very knowledgeable, personable, clean and very helpful when deciding on our product.

Excellent ~ Stuart and Brandon were very knowledgeable and respectful of our home.

Very fast and efficient. Chris was able to send someone out the same day we called with our problem. Technicians were friendly and informative. Great company.

Pedro was great. I can't tell you how disappointed I was with the company as a whole. I have used you exclusively for years and felt like I could trust you. The fact that earlier in the year your service tech [ on a $350 call ] suggested I get the tune up since the coils were really clogged up from the dogwood tree, I called as soon as I got the coupon. When I went to check on Pedro he explained that that was no longer included. Reading the coupon carefully it says nothing about what is or is not included, only that it needs to be properly maintained. Common sense and my tech from earlier this year suggest that cleaning the coils is required in being properly maintained. It was foolish of me not to get the details prior to making an appointment, but again I thought I could depend on Standart to be more straight forward.

The rest of the call felt like a sales call. I paid $178 to have my filters changed and (after a call to the supervisor my coils sprayed down) and by the time Pedro finished I had about $10,000 in needed service. It was seriously over done.

Bottom line, I feel like I've been misled by your ad and hustled to
spend more money with you company.

Standard Heating & Air has always done a fantastic job for us. Whatever the issue was (generator, plumbing, HVAC, etc.), they knew how to fix the problem, were prepared to do it immediately, and were fair on their pricing as well.

The tech that showed up was extremely professional and polite, but that doesn't mean much if they're not knowledgeable. Fortunately, he was. He diagnosed the issue and provided the best immediate fix and gave the necessary information for a long term solution.