HVAC reviews in Opelika, Alabama

Brandon and Drew, the service technicians, finished their work today on replacing my sewer system, just as Brandon and Tyler completed their work two weeks ago today.
I am most pleased with all of their work - I think they did a superb job without causing any damage to my sidewalk and plants. I am so pleased to have this work done and to know it will last my lifetime and beyond. I would certainly use Dixie again when I have anything that needs repaired.
Have a good day, and Merry Christmas, Tom

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Brandon worked on replacing my sewer line yesterday and today. He finished the part in my crawl space but had to stop his work outside until I can get an old (and unknown) septic tank in the front yard removed. This has to be done before he can finish his work outside.
Brandon and his work partner, who I have not met because I can’t come back to the house where I will be in the sun, are doing, and have done, an excellent job, not only with the work, but also keeping me informed by phone. I feel so fortunate to have him taking care of my problem and helping me resolve it. I look forward to his help again once the old septic tank is removed.
Many thanks. Tom Westmoreland

The two nice gentlemen who helped me aren’t listed on the staff names you sent me to choose from - Brandon and Michael. I was very impressed with their professionalism and help. Thank you.

Drake, thank you for doing an outstanding job fixing my faulty shower valve. Your work was efficient, thorough, and extremely well done. I really appreciate the attention to detail and the care you took to ensure everything was working perfectly before you left. The shower is functioning better than ever, and your professionalism made the whole experience easy and stress-free. Thanks again for a job well done!

Zach was very kind and knowledgeable. He did a very thorough examination for any possible problems. I was very impressed.

We had an excellent experience with Dixie Electric today thanks to Ben. He arrived right on time, quickly dissected the plumbing issue, and explained everything clearly—including the repair process and cost. I appreciated his thorough communication and professionalism. The needed part was already stocked in his truck, so the repair was completed accurately and swiftly without delay. Outstanding service from start to finish—highly recommend Ben and the Dixie Electric team!

I called Dixie on Thursday and they had a technician come out on Saturday due to my availability and they even had a technician available the very next morning but that wasn’t realistic for my schedule. They allowed me to choose a Saturday morning and that was major relief starting off. The team members who scheduled the appointment were very professional and prompt to my needs; quick & easy! I was having issues with the plumbing in my bathroom. First off, the weather was cold & raining; the technician didn’t hesitate to get the job done! The technician that was sent to my home was Josh Escoe, he was on time, he’s professional & polite, very knowledgeable within the trade and he works quickly and efficiently! He explained everything thoroughly with each issue and/or concern I had. Josh also provided useful tips and pointed out things to be conscious of for preventative measures. I highly recommend Dixie! Thank you Josh & Dixie !

I had an outstanding experience with my plumbing technician, Zack. He took the time to thoroughly explain every detail of my plumbing issue in a way that was easy to understand, making sure I felt informed and confident throughout the process. What truly set him apart, though, was his willingness to go above and beyond, he even came back to meet with the city on my behalf and served as a true advocate for me.
Zack is the perfect example of what great service should look like: knowledgeable, patient, reliable, and genuinely committed to helping his customers. I’m extremely grateful for his professionalism and support. Highly recommend!

If you ever need an electrician who actually shows up, knows what he’s doing, and doesn’t make you question your life choices halfway through the job — call Aubrey.

He installed my handywork lighting gaff in what felt like record time. Clean work, zero drama, and everything looks incredible.

Professional, efficient, and clearly knows his craft. The lights are perfectly mounted, balanced, and wired, as they belong in a design magazine rather than in my house.

Bonus points: no mess left behind, no confusion, no “uhh we might need to cut into the ceiling” surprises. Just solid, straightforward work.

If you want it done right the first time — Aubrey’s your guy. 💡

Dixie is the best customer service business that I have encountered in Alabama. There was complete explanation of what was happening with our water damage. We thought it was the plumbing in the Master bathroom. It turned out to be the air conditioning unit. This particular unit is known for problems, especially linking and mold build up in the unit. Since, it was not a plumbing issue they called in the electrical manager Robert. I am really impressed with this company. Robert was able to talk with my Insurance Adjuter on the phone to explain what was found. I would highly recommend this business to other farmers and Veterans in my network. Kudos to the beginning team that came out, Charles Flannigan and Drew. They were fantastic with our questions and answers. Repair hasn't been done yet. We will possibly need a water restoration depending on what the insurance accepts under our insurance policy.

Very great and prompt service. Clay was super at fixing our thermostat.

First of all I would like to Thank Farnell Mechanical Company for sending the crew that installed my system. STEVE...Hunter & Devon...You did not dissapoint. You treated my home with care & you were efficient as well as very professional. You all were personable & Courteous. As a Customer I could not have asked for more. This Company should hang on to these guys because a Company is only as good as the people who run it. These guys were Awesome!! Thanks again. I had pictures but there is not a link that allows me tp post them.

I have been doing business with Farnell Heating & Air Conditioning Co., for more than 8 years. They have replaced 2 complete heating & a/c systems for me, as well as 2 major heating system repairs, that several other heating & a/c companies had failed to figure out, after several expensive calls, over a period of 5 or 6 years. They have also done weekend emergency a/c repairs for me that took until 3 am, on a very hot summer night. Most recently (yesterday, 5/28/14, actually) they replaced an old water heater, in a very difficult attic location, in spite of a 3 hr. delay, while the Auburn City Water Dep't cut a very large root away from the shut-off valve at the meter, so that the water could be shut off; and the old water heater could be removed, and the new one installed. They waited, patiently, through the whole delay.

Through all of my experience with Farnell, I have dealt with at least 10 of their service men. From my point of view, as a repeat customer, it would be virtually impossible to find, and hire, better men, than those I have encountered, whenever Farnell was doing work for me. They are, without exception, always on time, very hard working, well-mannered, friendly, and very good at what they do. I have never had a single bad experience with Farnell or their people!!! They're just good people, and I actually trust them. They have never given me any reason not to.

These guys are the best! Kelan is especially knowledgeable and helpful! Always timely if a repair is needed and just so nice! Knows his job and explains everything well.

Farnell Mechanical is the epitome of excellence. Their technicians, their office staff and their management are all true professionals. I use them all year long and I have never been disappointed by the work they do.

Have, and will continue to recommend Farnell…have used for 4 years, and every employee has been great. The Service Agreement is highly recommended.

Farnell has been in business for many years, has helped my family before, provided fast and affordable service in minutes, not hours or days!

Farnell is the best! Easy to work with, great customer service and Amy in the office is a HUGE help! Highly recommended!

Initially installed our new unit with no problems in 2015. When we called for our yearly maintenance, no one ever showed up. We did this twice and then gave up on them, and changed out filters out ourselves.
After a few years we started to have issues with the unit not cooling, and blowing fuses and lost power to our thermostat. Tech came out and checked voltage, and changed a fuse. They charged us 1.5 hours of labor, for a 20 min fix.
The issues above persisted and we called to have them come out for repairs again. The techs arrived and tested voltage and various things but could not find the issue. It was my husband who discovered a wire that was cut and causing a short. The techs fixed that, and also cleaned the coils thoroughly on the unit.
We are still having some issues with our unit not cooling properly which were brought up in the first visit, but since the issue hadn’t happened that much over the course of the past 5 years the tech didn’t think it required any further investigating.
They will charge you for the techs coming from Opelika, however my husband talked to the tech and they were already in Columbus, had just finished a service call and were heading to our house. When my husband brought this up for Mr. Farnell, he stated that they had to include for fair wear and tear on their vehicles.
Tried to bill extra hours for labor, good thing I noted the time when they arrived and when they left, plus we had a rain storm that stopped all work for the duration of the storm.
Charged us for fuses, that we provided since the tech didn’t have any.
My husband called the office to challenge the charges on the bill and did negotiate them with Mr. Farnell, who agreed that something were charged/done in error.
As small business owners, we try to utilize other small business owners when possible. We have spent over $10k with this company (for the new unit and repairs) and after this experience will never use them again. It’s a shame that they let lack of communication, over billing and erroneous charges ruin their business relationship with customers.

Always great friendly service. Called at 8:30 in the morning to let them know we had a problem. Actually talked to a friendly person on second ring. Repairman was at my house by 10. He explained the problem and the solution. Highly recommend them.

Mike from Farnell is always so nice and helpful when he comes to our store. He does his job very well.

Mason was very professional and helpful with the things I needed done! He is a great technician and I would recommend him every time!

Great experience with Farnell in getting our HVAC back up and cooling. Technician Brady was very professional. Will definitely recommend.