HVAC reviews in Pelham, Alabama

Myers was sent by home warranty company. I’m thankful for them. They were helpful and professional. They didn’t give up on finding and correcting by issue

Jonathan was good. He made sure to update his arrival time. My husband had no complaints and was pleased with his service.

They did not do a proper diagnostic which i get happens sometimes but was going to cost us 1k to get done. When we called to set up an appointment we asked about dec 26 and the woman put the phone down to find out and the person she asked said "what the hell" and had a bad attitude about it. I get thats the day after Christmas but if its that much of a problem then why be open?
While trying to make the appointment I had to call three different times and was on hold each time for 20 minutes.
The guy that did come out to check out our unit took the door off to go under the house and left it off.
Overall completely unprofessional

Would never use them. Tech came out and was condescending and unprofessional. He didn’t fully inspect the system and then said the entire furnace needed replaced because the parts can’t be found anymore due to the age. Not only did he say it needed to be replaced but he added a long list of other things that needed replaced (adding another $2600) and wouldn’t install the unit unless we did everything. It felt very fishy so we had another company come out and they were able to find the parts for my system the same day. He said the furnace was in great shape and it’s been working great since. This company is dirty and will not look after your best interest. Seems like you can’t trust anyone these days.

Excellent Service & Professional Employees. Repaired My Gas Furnace & Quality Work. Prompt Appointment Scheduling & Reported On Time. Highly Recommend Myers Comfort Specialist. AAA+++

Myers was great in every step of the process of me getting a new HVAC. They gave me options and helped me to navigate the best choice for me. John, the installer, was incredibly nice and professional and made sure I understood what was going on with the installation.

I’ve used Myers for years! The service is always top notch from start to finish. The technician Glen was very helpful resolving my heating issue. Myers is the BEST!

I’ve dealt with this company twice, and both experiences were extremely disappointing. They expect customers to pay an excessive amount out of pocket even when home insurance is in place. They also cancel so-called free services without any phone call or warning once the promotion expires, leaving you stuck with the bill.
When a technician finally comes out, they spend less than ten minutes on the work order and inevitably “discover” another issue that requires additional payment. That work then has to be rescheduled weeks later. The entire process feels misleading and frustrating. I would strongly advise others to avoid this company.

Technician was knowledgeable. He took his time to answer my questions, very patience. It was very hard to get appointment due to over flux of cases due to Arctic cold, had to wait a week. Giving 4 star due to timing.

Myers had to come to my home three times not their fault but different things had to be done before they could do their job. They were always prompt courteous and knew what they were doing. I would advise Myers for anyone with an HVAC problem. They are very nice people to work with

I had a home warranty and Myers came out and we had to pay for the installation and home warranty paid for u it. The heat will not come on and when I called Myers they said if we pay $175.00 they would come out and fix it. I mean it should be covered and promised to work. I have had a very bad experience with them two times. It took them over a month in the hottest part of summer to even get our unit in.

Replaced our heat pump.
Customer Service=Excellent
Technicians=Excellent
Timeliness=Excellent
Everyone was very friendly and patient with us. They really listened and answered all of our questions during a stressful time.

Jaime was very professional and knowledgeable about both furnaces. One furnace is older but he knew what one needed and the other needed nothing. He has a very nice personality as well.
Thank you for taking care of my furnaces.

They did a great job, very quick and got everything working in no time, so far no problems with the repairs done, total price was covered by Service Warranty so i just paid the claim fee $100 bucks. Got my Fan and capacitor replaced as well as a quick maintenance to the unit.

After my previous experience with Myers I was worried about service quality, especially after communicating with the ladies in the office. Andrew was the second tech they sent out and he did a phenomenal job. He communicated well and was extremely professional and polite. He let me know when he was on his way and communicated all issues clearly and did not leave until the job was complete. Extremely happy with his service.

Myers serviced my home on December 18 I must say the Technician was awesome
Very professional & made sure We understood everything that was going on during the servicing of my furnace. I feel very confident in recommending Myers for your summer & winter needs...air conditioner, heating...etc...
Sincerely,The Mays.

Brandon was very fast to respond. Diagnosed and fixed the problem promptly. He wore booties in the house and was very neat and clean. Can’t recommend him highly enough. Outstanding experience.

I had an internal furnace component go bad. I used my home warranty to initiate the service call. From that point it went very smoothly. I took a little while to get the correct part, but since it wasn't freezing cold outside I was able to deal with it.

They were super professional, showed up on time, and communicated clearly from the start. They followed up, handled everything promptly, and made the whole process easy. Very happy with the service and would definitely recommend them.

We have not been impressed with the services from Myers so far. Our heat went out and they were able to get out the next day to look at it. The technician they sent, Glen, was quite condescending when I was asking questions and talking about the problem. He told me that the report would be submitted to our home warranty company moments after the diagnostic he completed before even leaving the property. When I called my home warranty company two days later, they still had not received the report. They contacted Myers and they said they would send it right away so who knows when it would’ve happened if I hadn’t contacted my home warranty company for an update. Overall, quite dissatisfied with the professionalism and attention to the issue and we have not even set up the repair yet.

We have had Myers come out to look/fix our HVAC 2 times. The only reason we used them is because they were the company chosen through our home warranty company (American Home Shield). The second time they came, the technician said he was ordering a part for us and that it would take 2-3 business days to come in. 2, almost 3 weeks later, we still have not had a resolution or heard from the company at all. I understand this was during Christmas time; however, the issues should have been resolved WELL before the holiday. And the lack of communication from the company as well as nonhelpfullness when we called is unprofessional. It sounds like we are not the first people who have experienced this after reading reviews and one would think, a “family owned company” would strive to take care of their customers so they return.