Plumbing reviews in Anchorage, Alaska

My Rinnai On-demand water heater was leaking from the inside (onto electrical components). I called Circle and Central Plumbing and no one could get to me for weeks! A friend recommended Mountain Mechanical and they were here right away. They gave a few options, and after patiently answering all my questions, they were able to get me a new unit and hot water within 2 days! Mike is amazing! He worked late each day and pushed the inspections through so I could take a hot shower. They relocated my hot water heater and gave me a Navien (better than Rinnai). All that work (new plumbing, gas line tie in, drainage and venting) in just 2 days! I couldn't be happier with their service. They were also very respectful of COVID-19 precautions and masked the entire time.

Beware of service techs trying to scare you into replacing things unnecessarily. I called because the pilot light had gone out on my boiler. The tech tried to tell me I needed to replace my whole boiler immediately, that the insulation inside was coming down and could spontaneously combust at any time. I had him replace just the coupler/fix pilot light issue, then had three other reputable plumbing companies out for additional opinions. All three other plumbers told me not to worry, that it appeared the insulation had been tugged at (by Mt. Mechanical), and that they'd commonly heard of Mt. Mechanical trying to scare homeowners like myself. With three other plumbers all checking off my boiler as safe, even for their own daughter to live there, I will never again trust Mr. Mechanical.

Be sure to get a second opinion if you call these guys. Had them come out to take a look at my boiler. The tech stayed maybe 15 minutes and recommended full replacement ($6k+). I called another company for a second opinion, boiler is working great after a $300 valve replacement. Either their scam artists or have techs that don’t know what their doing.

We called Mountain Mechanical to do the annual service on our boiler. Quentin the tech arrived within minutes of our scheduled appointment and completed the most thorough inspection of our system. He found leaks and corrected them and all within the fixed price they advertise.
Quentin was pleasant knowledgeable and respectful of our property.
I couldn't have asked for a better experience.
Thank you Mountain Mechanical and Quentin

We had an after hours emergency involving a burst pipe in our heating system at a time when below zero temps for over a week meant that everyone in town was swamped. Curtis got to us fast, resolved the issue quickly, and even left a space heater with us overnight. We'll definitely be going back to mountain mechanical for any future needs!

I was able to schedule an appointment the day prior, although it can be frustrating when you can only schedule a 4 hour block. I do understand the reasoning and it seems to be and industry standard.
To my luck, I was called 30 minutes prior to the tech showing up and I was the first on his schedule. Gene was very polite, thorough, and very knowledgeable in plumbing and heating. His ability to utilize the apprentice he had brought with him, made doing this work very quick.
The cost was as expected and fair. I will be calling Mt. Mechanical for my next plumbing and heating repairs. Although I can only speak for the one tech, I would highly recommend these guys.
Thank you

Blower Motor for my heater was dead and causing a horrible burning smell through my house.

Quick response to come out and fix with a new motor, even on a weekend. Weekend rate was fair, and the service was very professional.

This is one of the worst plumbing and heating companies in Alaska. They “sold us” on a Wells McLean ‘Ultra’ boiler system which completely failed after a few years of use. We had a few leaks and other problems after installation too. The quality of work was not good. When we called to complain we didn’t get much help. The technician turned out to be a relative of the owner? and at that point realized what a mistake it was to use them. We definitely don’t recommend using this company. Extreme Heating & Air are a much better choice.

Do not hire this company. I hired this company this past month when my 10 year old water heater broke and needed to be replaced. Instead of replacing the visibly rusty water heater, they replaced the coupler. I called to complain after my credit card was charged the next day for work I did not authorize. I was ignored and blown off by the office staff saying it was a miscommunication.

3 days later my hot water heater broke again, this time it flooded my house. I called Mountain Mechanical before regular hours explaining my situation with their after hours staff with a message for them to call me when they opened. I never received a call. I called them again the next day and asked to speak with the manager/owner about the situation of my hot water heater flooding my house after their work. I was told the manager was on a job and would call me back. No call!

This company is responsible for a flood that cost ~$8000 worth of damage to my house. First, they did not replace the water heater that needed to be replaced. Second, they did work on my hot water heater that was not authorized. Third, whatever work they did, my hot water heater seems to be what caused the hot water heater to start leaking. Fourth, they are doing nothing to make good on their mistake.

Terrible service, work quality and questionable ethics.

Well, Always On Call Mountain Mechanical checks off all the boxes. Tenants told me there was no heat. I had used Mountain Mechanical before and remembered liking them, so I called them first. Fortunate choice. Curtis came the next day, assessed that the boiler was fried. He showed me proof of this... photos of burned components, soot-encrusted panels, CO levels in the 50s, and a big POOF when he restarted it. ... OMG. Anyway, luckily they had the boiler in stock and installed it 5 days later!.
(After I decided to go with them, a couple friends checked their "guys" and their timelines were WEEKS out, if they even had the boiler. And my cost was considered very fair.) WOW! I'm very grateful for Mountain Mechanical, CURTIS and KAI!!!!

I have called Mountain Mechanical for plumbing needs for years and also routine furnace inspections. My favorite fix involved a screaming toilet. The furnace started showing its age and recently ended up needing to be replaced and of course in the middle of winter. Mountain Mechanical had the unit in stock and had the install complete the day after I confirmed the order. In addition to the technical expertise, the service team is really careful about their work so there is never a mess, or in the case of the furnace install, the garage floor was cleaner when they left. I've also noticed they track past work and can quickly reference a repair or part so I don't have to dig through paperwork or emails. This was helpful with the furnace situation. The office staff, after hours on call representatives, and service team are all great to work with and are extremely responsive.

I had a brand new water heater installed by Gene and team on 6/21/23. Top notch experience, no complaints. They came to take a look when the water heater failed and gave me the options to replace it or repair it to last a little longer. I chose to replace it with the nicer coil heater that connects to the boiler.

Unfortunately, the job proved complicated. They had to contend with figuring out how the last guys configured it, taking the boiler out to get both it and water heater to fit, and suffering a hand injury and needing to call in someone else to help. But they stuck with it all day and the new set up looks great. I really appreciate their work, and the warm shower I was able to take. I will be using Mountain Mechanical in the future.

The guys that did my duct cleaning were not professional and apparently not experienced at all. They did not use corner protectors during the duct cleaning and ended up damaging my walls and trim edges. My place is newly renovated and painted, but now I have scuff marks on my walls and brand new door trims. I’ve called them multiple times but all they say is that a contractor will get in touch with me for the repairs. More than two months later and numerous phone calls to them and they still have not fixed the damage they caused. I would not recommend them or use them again.

My parents (both in their 70s) purchased a new on-demand water heater system 2 years ago for a little over $10,000 from Mountain Mechanical. One year after it was installed it stopped working and took over a week and half for them to get it working. They did not charge because it was within a month of the warranty. But now one year later it stopped working again but this time they were charged over $700 to repair it. I highly suggest people do their research when selecting a business. Seems like they are not installing correctly or the systems are low quality. These systems are supposed to last over ten years so this seems ridiculous. I would definitely not recommend Mountain Mechanical.

We lucked out on New Years day! Our heater stopped working and had a leak in a pipe. Russell came to the rescue! He replaced the pipe and got the heater running well enough till he could get a new fan part the next day. He was so kind he even called to make sure we got in for an appointment. He came back the next day and his work was timely, and quality. He even took the time to explain things to me to help insure I could manage basic up keep and know enough to get help when needed, not the last second in an emergency setting.

Thank you Russell!🤩

This is my go to for anything HVAC or plumbing related! Quinton has saved us time and time again. We had no heat on a Friday and even though they were booked solid they took the time to ensure we had a warm weekend :) Every job we've had done is honest work at a great price. I wouldn't call anyone else! Thank you Quinton!!

Had Keegan come by today as a part of their annual special on inspections and he quickly diagnosed an issue I’ve been having with my combi system, called the company to get a warranty part, and set me up with a quote to get a few other issues resolved with my installation (done by someone else). Part should be here within the week and the rest should be fixed shortly after! Very happy with the special price for the inspection and looking forward to having Keegan come to fix my setup before winter arrives.

Heat went out last night called at 8:00
They were here by 8:30 thin morning!
Had heat by 9:40 the call out charge was a little high due to holiday!
But great job and nice technician!

They won't work on a mobile trailer furnace even though I know the part that is bad and it was new in 2011 (the furnace) . An igniter is bad about an 90 dollar part. After hours and middle of a cold. Snap. 0 degrees now and below zero tonight. Very compassionate company

Mountain Mechanical is truly the very best at what they do in Anchorage. Prompt, courteous, professional, fairly priced, and experienced. We were thrilled with the service we received today from Quintin, as he fixed our problem quickly, and saved us a bunch of time, money, and grief, simply by being honest and professional. I would recommend Mountain Mechanical, and Quintin, to anyone.

I’m so happy with mountain mechanical - Russell came over to the house and did a review and said he’s not charging just for a diagnostic and came days later and worked 8 AM to 3 PM installing a new boiler and water heater. 5 star company - quick, professional and respectful.