Constraction reviews in Mesa, Arizona

We had major hail damage in July and Mission Restoration did our roof. We just got everything wrapped up up with new gutters yesterday. All the workers did a great job. We had Bobby Hodge coordinate the project. He kept us informed all the way through. Gutters were installed yesterday, he came around 8 am, by 1pm we were buttoned up. All workers cleaned up the area, and did great job

My 91 year old grandmother was solicited by this company to have her roof replaced. From the very beginning she told them that she couldn’t pay anything out of pocket and they agreed. Now they are calling and trying to bully her into a payment plan for the remaining amount, for them to replace the roof. This is not ok.

We are very pleased with Mission Restoration. Pearce Baker is the man. He explained the process when filing a claim. He also kept in continued contact and answered all our questions (even those some may have thought were silly). They took all the proactive measures to protecting the surround area (including vegetation).
Pearce worked with both field and office insurance adjusters. Our new roof looks amazing. Thank you Mission Restoration, Pearce Baker is a huge asset to you company.
~ The Wells Family

Shaun Hasty did an excellent job today as he navigated my insurance company to secure the best deal available. He is highly knowledgeable about all aspects of roofing and is incredibly kind and efficient. I highly recommend him and would definitely trust him with any roofing-related needs.

Our recent experience with Mission Restoration for replacing our roof in Prescott was excellent! From the initial estimate to the job scheduling and completion to working with our insurance company they made the entire process smooth and efficient. Chris was our project manager and he did a great job communicating every step in the process and Eboney was outstanding working with the insurance company. Job was done on schedule and looks great. We would definitely recommend Mission Restoration!

Negative five-Star Review — Homeowners Beware: Predatory and Dishonest Business Practices!

I am sharing my experience with Mission Restoration, LLC to warn other homeowners, particularly those unfamiliar with roofing industry terms and insurance claims. My roof rebuild—originally contracted on 8/9/24—not completed until 5/27/25, and only after nearly 10 months of frustration, threats, manipulation, and dishonesty.

From the beginning, the project was riddled with issues:

*The initial contract was incorrect (an RCV contract instead of the ACV coverage I had), and listeded no dollar amount. The estimate was $14,682, and insurance paid $10,800 by mid December 2024.

*The “estimated completion date” of 11/9/24 was completely ignored. By mid-December, no physical work had been done except for placing a tarp, even though Mission demanded and received $10,800 in checks, which I mistakenly signed over, trusting their process.

*The contractor, Stapleton, used outdated measurements from 2013 and included fraudulent charges in the estimate—such as billing for a roof that was demoed in 2020 and claiming 147 feet of gutter work on a home that only has 36 feet of gutters. Stapleton also made uninvited advances to secure my business and distract me. No thank you.

*When insurance denied those inflated claims, Mission expected me to cover the shortfall of $3882, pressuring me to finance the difference—an offer I declined. $1K of that amount is my deductible.

*Despite clear breaches of contract, Mission refused to refund my money and continued to hold it hostage; instead using intimidation tactics and threats, including threatening to place a mechanic’s lien on my property.

After raising multiple complaints—including to their office administrator, Herbert, and later to Senior Project Manager Carter on 2/28/25 —I was met with excuses, gaslighting, and manipulative tactics. Carter promised discounts to regain my trust, but manipulated the figures again, reducing the promised discount of $2882 (for pain & suffering), to $1906 and adding gutter and trim work of $975.70, for a sum of $2882. Insurance adjuster directed Carter to refund $975.70, and I was to utilize the funds to pay down the deductible. Mission is still falsely claiming I owe $1K, to date.

By early 2025, I was very angry, annoyed, disappointed and eager for a resolution, since a personal reference audited the estimate and exposed fraud! I requested a cancellation of contract several times, Legal consultations, insurance outreach, and even a Cease and Desist letter failed to make Mission do the right thing. Carter continued to strong arm me. Ultimately, under pressure and with no viable alternative, I reluctantly signed a new “cash” contract on 4/26/25, despite having no confidence in the company or its integrity.

Mission Restoration preyed on this trusting Female homeowner— unfamiliar with roofing terms and the insurance process. I now realize I am not the only victim; many other reviews reflect similar patterns of dishonesty, pressure tactics, and unprofessionalism. FACT; Mission will only warranty the work for two years

Do better Mission; Owners and investors do you know what your staff will do to secure a contract? Homeowners, do your research and proceed with extreme caution before doing business with this company. Personally, this Female Homeowner does not respond well to threats, aggressiveness, being taken advantage of, manipulation, fraud, breach of contracts, uninvited advances. If you are currently dealing with them, I highly recommend seeking legal counsel immediately.

Elaine Jones,
Prescott, AZ

"Levi Carter and Creighton Chun have been most helpful in making sure my roofing project was completed in a timely manner. Their assistance and the workmanship was greatly appreciated. I would recommend both Mission and these gentlemen highly to get the job done. -Pamela Smith, Payson AZ"

Work and quality was great, Ashley, was a great asset in getting the job done well. All involved in getting the roof done were very respectful and courteous. Very happy with the product.

Mission Restoration came to the rescue after my roof endured hail and wind damage. Ashley was very helpful in responding and keeping me in the loop with schedule and updates! Michael was also very professional and also communicated with me every step of the way! During a stressful time in life, they made the whole process seamless!

Tyler, Brandon and the rest of the Mission Restoration team made our roof replacement efficient, cost effective and incredibly painless! Easy to work with, and staffed by true professionals, this team eased us through the insurance process and worked diligently to ensure we received the highest possible quality of service. Highly, highly recommend this company for any roofing needs!

Mission Restoration did our roof replacement 3 years ago and after the great service then there was no way I was going to call anyone else to unfortunately have to replace it again along with other damages. Levi is our go to guy and he is amazing along with the crew that works with him. Thank you Mission Restoration

Very satisfied with my roof. Gabriel Tellez came to us and was so professional and kind explaining the process with me. Would highly recommend!!! Thank you Gabriel and the whole mission team!!!

Worked with Tim Hellborn of Mission Restoration. Explained the process of filing an insurance claim. In fact, he did it for me. Made life so much easier with him at the wheel. Being intimately knowledgeable with the insurance industry, he knows the ins and outs of dealing with these companies. All in all, it was a smooth experience.

These guys are wonerful,! And the crew that handled the actual build were amazing, hard core workers . They are surgical with their work , they operate like machines . This crew really got down on this job we are very happy and relieved . Definitely recommend this company. Excellent work

We are super happy with the service provided by Mission Restoration! Our roof needed to be replaced due to hail damage and their rep, Justin Beatty, helped us through the whole process. He was here for the inspection, delivery of materials and on installation day. Our insurance claim went very smoothly because of Justin’s experience, professionalism and knowledge. The large crew that came on demo/installation day were prompt, efficient and focused. They did a great job and kept everything clean and tidy, on a very windy day! All in all, it was a very pleasant experience, thanks to Mission Restoration!

Mission Restoration was beside me every step of the way.
During a heavy rainstorm, my roof began leaking also causing interior damage. It was determined that a full roof replacement was necessary. Without the help of Austin and Brandon, this whole process would have been a nightmare. There were so many moving parts that were overwhelming to me and I didn't understand all of the complexities involved. They handled insurance questions and made sure I understood every thing that was happening. They were both quick to respond to my many questions.
Highly recommend Mission Restoration!
Thank you, Austin and Brandon!

Levi was our project Mgr on our roof replacement excellent job. We needed to have the cover on our porch replaced he gave us a bid however from that point on contact was impossible we contacted the office and were promised contact to no avail. We wrote them off due to poor customer service and had the work done by another company at half the cost. The work mission did do was a1 however the customer service was less than 1 star

Mission Restoration came and repaired my roof in a timely matter and did a great job. They sent out a crew of professional roofers and tackled the job in a day. From the dusk to dawn they worked until they finished the job. I wanna give an extra special thanks to Kasassi, he worked hard with my insurance to come to an agreement to get my whole roof replaced. Now my roof is ready for whatever mother nature wants to bring next....thanks again Mission Restoration and Kasassi from the Lopez family

The job was completed in a timely manner, at a reasonable price, and was done p norofessionally. We are very pleased with the quality of work done by Mission Restoration. Tyler is easy to work with. Thank you

Thanks to Mission Restoration, I have a beautiful roof! I waiting to review until it’s rained a few times and see if anything has happened. We haven’t had any issues 2 months later. Airen Randolph came to my house and helped connect to my insurance. The insurance sent out someone to look at the roof and Airen came as well to discuss what was covered. The insurance covered the roof replacement, with the exception of the deposit. ($1,000) The materials were delivered quickly. There was one issue with some of the materials and had to be reordered, but this was done quickly and I didn’t have to do a thing. The only annoying thing was the insurance sending me checks to give to Mission, and finding time in my schedule to make sure those were handed over in a timely manner. This was just part of the process (and my forgetfulness) and nothing Mission or Airen did wrong. On the day of the roof replacement the roofers got there VERY early. Once they show up, you will be awake because it’s a loud experience to remove the roof. There were some issues with the roof under the shingles and I had to pay for 9 sheets of plywood out of pocket. ($700) Airen arranged everything and got it taken care of quickly. My roof was completely replaced by sunset. They even took these beautiful photos with a drone. Once the roof was finished, there were a few more checks to be sent over and that was it! Thank you Airen and Mission for my roof!!

It's that time of year again where it rains and I find more leaks. I've lost track of the times I had to make a repair ticket. It's the same thing every time: they come out to repair a leak, the repair guy is horrified about what a terrible roof it is and promises to make it right, but then they just repair the one leak and go silent.

I'm outside the valley so they subcontracted this roof with a couple local randos who had no idea what they were doing and did the whole thing in one day. It goes beyond simple mistakes too. There were sections of the roof that didn't even have underlayment and they just had shingles on plywood. That isn't even an oversight. That's just plain not caring. They seem to regret subcontracting to these yahoos but won't do what needs to be done and completely replace the roof. I'm fully convinced that every time there are heavy rains I'll find more leaks for the entire life of the roof or until I have the roof reinstalled on my own dime.