Home Services reviews in Phoenix, Arizona

We have been using Island Time Pool Services for several months now. They were able in a few short weeks to get our not so clear pool to stunning and swim-ready! The office staff was great to work with in establishing our service, and our maintenance tech has been reliable for each service.

DO NOT USE THIS COMPANY!!!!! THEY HAVE BEEN A NIGHTMARE!!! I used this company for 3 weeks for pool maintenance before I cancelled due to errors in their billing system. They have major issues with their accounting systems. Even their pool serviceman admitted to me that they cannot get their "books" right.
When you try to call to speak with someone to correct their errors, they never return calls or address the issues.

Island Time Pool Service replaced a gasket in April on my Pentair pool pump with a 90 day warranty. I reached back out to Island Time in October as the gasket seemed to have a small leak. Scott responded the same day and came out to the property the next day. Scott replaced the gasket for free. Amazing service. Highly recommend. Very professional.

Not a fan. Just cancelled my services today. Was using them for two properties I owned on referral from previous property owner. First, on one of my properties the person who cleaned the pool was doing a poor job of actually cleaning the pool. Had to go out and tell him to do a better job of cleaning up the obvious debris in the pool and spa. Tried to make up excuses on it being "staining". Pretty sure I know what my pool looks like when it's clean vs. being lazy and rushing a job. Even more of a concern was the sheer amount of chemicals they used in my two small play pools each and every week. The cost of chemicals per month were just as much as the cost of servicing the pools each week. So my monthly cost of services were doubled based on this fact. And it never leveled out to a reasonable cost of chemicals. In reading reviews it seems that this may be a common practice. Definitely think in reading their recent reviews that they should reconsider some of their business practices and address the issues that clients are pointing out to them. Would not recommend.

The only positive thing I would say is their front end girls who answer their phones have always been friendly, polite, and helpful. But unfortunately, that doesn't fix the issues in using this company.

Sad to report a two-star rating. They serviced my pool for almost three years but the last year has been horrible. Stay with me ....

Last summer I could barely swim in the pool. It looked clean but as soon as you stepped in it, a bunch of debris kicked up. My Polaris cleaner wasn't working well either and I would call and mention it over and over again. Each time they would send someone (multiple people) to look at. They would take it back to the shop and bring it back, only for it to still not work. I complained numerous times that the person that comes back with the cleaner should stay long enough to watch and make sure it works. They would just put it back on and see that it moves and leave. Finally, after I don't even know how many times of this, someone did diagnosis that it was clogged. But now guess what, beginning of this season, not working again and I asked someone to come out and they did the same thing. It was erratically moving around in the pool not doing anything. That was the one that was the end for me.

But now I have even more issues. See the pictures. The pictures of the cloudy water (when stirred up) and marks in the pool after the last service. These three pictures were taken 4/14 which is the Sunday after the Friday service (4/12) which was the last one. Clearly there is something wrong with the pool and the technician doesn't notice? More on that. I hired a new company and they noticed something was wrong with the filter when they tried to vacuum. The other two pictures are pictures of the filter after he took it apart. Clearly there is problem. The filter was cleaned in Feb and after the cleaning I called to complain because it was leaking. They sent someone out and supposedly he fixed the leak but obviously something else was wrong. Like the technician did not put this back together properly. The last picture is my finger showing the "dust" gathered after the pool has been drained. You see how much dust is in the pool. This is three weeks after their last service. And this much dust has gathered because the filter has not been doing its job since the "cleaning" in Feb.

Let's talk about the technician. He's always on his phone when he comes. Always, I watch him. He's left the fountain in the back drain mode and then left my house leaving it in service mode. Luckily I am home and whenever he left, I always double check everything. If I wasn't home, that fountain would have ran for 3 hours with no water. Who knows if the pump (which is about a year old) would have gave out. He's left the electrical boxes for the pool equipment wide open - not closing them or locking them. He's left debris from emptying the cleaner on the edge of the pool.

Finally, I called to ask that I be refunded the amount I paid in Feb to clean the filter as clearly they created a mess for me. Also let me note that I paid for service through 4/19 so technically they owe me $30 for a week that they did not service my pool. Needless to say, I was met with resistance. I understand wanting to see pictures but the attitude was clear that he was not going to do anything. And this is very sad that this is how you treat a past customer that was with you for almost 3 years. If I was a customer that had just started with you and was calling for a refund, I could understand that, but I was an on-time paying customer for almost 3 years. Disappointing.

On the plus side, I think I'm going to have a pool that I will enjoy this summer with the new company I have hired.

Average service and no followup. Pool guy didn’t show up for 2 weeks. Supposed
to
come
weekly. When i brought it to there attention they apologized right away saying they fired my pool guy as they found out he had not been to several
pools etc… They sent someone out to clean it as it turned yellow. They later billed me to correct
the pool. When I inquired the Owner/Supervisor Joey claimed they had no record of this and as far as there concerned there guy never missed a week. My pool just got yellow in one
week lol! Total flip flop. Run from this company as fast as you can. Unethical.

Read other reviews. We had similar issues with techs being apathetic, not trained, and loud on their phone. Would not recommend this company. They have definitely changed and are struggling to manage and keep their employees.

Incredibly satisfied with the communication and timely service from these guys. They provide free estimates and always provided detailed feedback on the work needed and are always available for additional questions. I have used them over the last 5 years and would highly recommend them.

UPDATE: Fowler’s used to be good but then the service started going downhill. Wouldn’t recommend anymore.

ORIGINAL: I have gone through 4-5 different pool companies and by far Fowlers is the best. The pool is always clean and clear. If there is ever an issue it gets addressed right away. This level of care is really important for my airbnb guests and I highly recommend Fowler’s!

Fowler’s Pools provides excellent service. The weekly service has exceeded my expectations. They have also fixed all the problems that pop up. Everyone has been knowledgeable and happy to help me. I couldn’t ask for more.

Fowler Pools has been an excellent provider of pool services for our home in Arizona! They have highly qualified technicians that can assist just about any issue that you may have and I love the fact that they take photos (with a time stamp) when they service our pool. I highly recommend Fowler Pools to anyone looking for a regular pool service provider or if you are in the need of a great pool design.

we have recently engaged Fowler Pools as our pool and spa maintenance company. All I can say is I wish we had done this five years ago when we bought the house! Don’t waste your time with any other company, this company is worth their weight and gold. Professional, knowledgeable, accessible and responsive. Other pool companies can take, a page from their playbook on Customerservice and quality control. So happy we switched. to them.

Ryan was at my house to clean my pool today after it sat like a swamp for 4 months due to the rental company dragging their feet. Ryan spent all day on my pool, and it looks amazing compared to what he had to work with! I would highly recommend services from Fowler!! Amazing job all the way around. Received notifications when they were coming, notifications of their ETA, great experience all around! Thank you!

We have been using Fowlers Pools for many years for regular weekly service and occasional repairs. They are dependable, hard working and fairly priced. Highly reccomend them. Good, solid family run business!

Fowlers Pools has been caring for ALL our pool needs for about 20 years now, and I would not even consider dealing with any other company for our pool maintenance. When we have a need for service, large or small, their crew is there to treat us just like family.
The Fowler Pool crew is the best I have ever encountered.
Reviewed and approved by Tony on 1/21/2025.

Great service from answering my call to sending the quote and scheduling and completing the request to replace an old pool light to a new LED light! I will use again for any pool repair/service needs.

Gavin services my pool and does an amazing job. My pool is 27 years old and looks great. It’s obvious he takes great pride in his work. Gavin is a delightful representative of Fowlers Pools and I sincerely hope that he services my pool until he decides to retire at about age 70. Please don’t ever change my tech.The great ones are hard to find. Thanks Gavin for providing the best customer service. Job well done.

We have used Fowler’s pool for years, and have been very pleased with their service. When we were away from our home for extended periods of time, our technician sent photos of the pool after service, and we had complete confidence in their work even when we weren’t there. It was a relief to know we’d come home to a sparkling pool! Their prices are reasonable, staff is friendly, skilled, and responsive!

Just playing outstanding. You almost feel a part of their family. I have not one complaint over the course of four years with their pool service. Other companies were beyond awful. Please go with Fowlers. They extended such kindness to me, and I know they will for you too.

Gabriel did an outstanding job updating my pool system to fully automated working system. I was very impressed with his knowledge of the Poolside Attendant. 5 Stars across the board!

The Fowler Pools agent came to my home to look at my pool plumbing and make an estimate for the job. He seemed very knowledgeable and made a fair estimate within one business day. Since the job is pending I can’t make any assessment of workmanship. So far I am quite pleased with Fowler Pool.