HVAC reviews in Phoenix, Arizona

Roman and his assistant were AMAZING!! BEFORE THEM was Culumb; also great
All were super nice, professional, and appeared to be very knowledgeable of situation. Roman went above AND beyond to make sure everything was repaired. Thank you Sir!

He walked me through the issues I was experiences with my system found a quick solution and now air/heat works the way it should he crawled around in my attic and saw existing issues but fixed the one that I was concerned with Rocky was very helpful

Good Job my friend!!!

Ridge came out and did a very professional job, kept us informed every step of the way, and was conscientious, removing shoes in areas with carpet. He also had such a positive attitude! A great asset to your company! Thanks for a job well done!!

My service tech Columb was professional, communicated with me consistently and was knowledgeable right from the start.
With the outside temps rising daily such a relief that he and Ray got my new unit up and running in a timely manner. Such great guys!
I will use Magma HVAC for my future needs!

They were super over the top amazing, professional and helpful. Not something you see in the summer in AZ. I am a Realtor and this kind of service is RARE. They were awesome to my mom who needed the service. RAY GARCIA was like crazy friendly and exceeded our expectations.

I didn’t choose this company. I was assigned to them by my home warranty company. We have now been without A/C over a week. They came and diagnosed the issue on Monday. I have not received an update. Called and was told I would get a call back in 15 minutes, nearly 24 hrs later nothing. When I call to speak with someone it goes directly to voicemail and the mailbox is full.

Diana helped out a lot from the office coordinating with my warranty company getting parts. Both technicians Enrique and Columb were professional and courteous while on site getting my home AC back up and running. 10/10 would recommend 👌

Appointment set, rescheduled for three hours later and never showed up. No call or email. Next day I called at 8:00am and no one would call to schedule. Showed up, installed new unit. Installer left. Never turned on breaker and when we did, the brand new unit did not power up. No response or call back as to why they left with a brand new unit that doesn’t work. 108 degree in Mesa and no AC.

Called MAGMA HVAC at about 8 am. They were here by 9:30. Repairs done by 11:30 and their price was better than competitors. The technician was fast, friendly and took the time to answer my questions. Very knowledgeable and professional. I highly recommend their service.

The tech missed the first appointment entirely, with no communication. I had to call and reschedule - and was only able to get the tech to come the next day when I complained and demanded that it happened.

Once the tech got to the house, he was very professional and did an excellent job.

Lucky to have found Rocky! It was move in day to our new home and much to our dismay, the AC unit upstairs was not working. My home warranty ended up sending out MAGMA HVAC. The warranty co wouldnt cover the work but I ended up using MAGMA anyway due to the great experience and thoroughness I had with Rocky. He had to completely reinstall my attic unit. Thank you again Rocky!

The first company, which we asked for, had sent four times people coming out to check and try to fix our heating system problems, but still couldn’t get fixed. Finally , we had this owner coming out and checking, spending about 2 hours,. My heating is running well now! We appreciate him!

We made a claim on our home warranty about a month ago, and Magma air was the second company assigned. The first phone call we were promised a call back within 20 minutes, which was not completed so we called again. A wonderful service guy named Ray came out and helped us file a claim to replace our HVAC system. We were told it would be $525 out of our pocket. When the warranty company ordered an air handler that would not fit in our attic, Diana in the office helped describe what we truly needed to the warranty company. When it looked like the warranty wasn't going to pay what the owner of this company wanted, he called us and claimed we needed to pay him over $5500 to have the system replaced. We went back to the warranty company and they ordered the right equipment. We are to pay a little over $1300 now, which is ok. What is NOT OK, is that the owner of Magma air DEMANDED we pay him before he comes to our house to install the equipment. I've seen too many news reports here in Phoenix of rip off artist contractors, so we said no we will pay when you come. He said I'm not coming then. We said we would give him a check when he came, he said, then I'll wait for it to clear. Are you kidding me? The warranty company paid for the equipment. I owe him for a whole $1300 and he won't show up unless I pay him first? Like he thinks he will be the one ripped off? No one at the warranty company said I had to pay upfront. If you have a home warranty and they send this company, run. The owner is rude and shady.

Rocky is a professional. He explained the process to me, asked if I had any questions, and then went to work. I believe he did a thorough examination of our system. He then provided me with the results. The price of service was well within the going rate.

I received a thorough "tune up" to our a/c system by a professional young man that was knowledgeable about our system ... for a fair price.

Thank you MAGMA and thank you Rocky.

Bill Perry

This company is awesome! Called my home warranty at 11am cause my AC was blowing hot, spoke with MAGMA at 1pm and they were here and problem fixed by 2:30pm. All same day. Another company said they couldn't come until Friday!!!! I highly recommend MAGMA.... they really care!

Roman was extremely responsive. I called for my ac to be checked at 7:30 in the morning and Roman was here within an hour and a half. He listened to our concerns of our unit running constantly, over 20 hours, every day and took his time evaluating the issue. Luckily, we only needed a recharge of freon. Roman let us know if we continue to have an issue he will come back out. Magma is a locally owned business and we are happy to support them! Thank Roman!

This was by far the worst experience I have had with a home warranty and with a company. They couldn't schedule out for over a week, then missed their appointment day and time, then rescheduled without my consent for a day I was out of town. The second attempt, the tech showed up 5 hours late (after multiple calls to the direct AC company who would not answer). The tech then said that he would recommend a full replacement of our unit, then took over a week to submit the report to home warranty, and the report said only the compressor. Then to top it all off, it was an additional $1700 out of pocket for us PAST the home warranty. I would never recommend them or this home warranty every again. `If you want an AC company with customer service and who answers the phone, do NOT go with them.

Visit was scheduled promptly. Tech was courteous and engaged with my questions. The system has not been repaired yet - pending a scheduled follow up to replace the compressor, but I am confident from the experience so far that it will be handled well.

Roman and his crew are the best professionals that I enjoyed to invite and work with on our air conditioning unit for past 20 years. They are providing great diagnostics and only fixing what is broken, which is rare to find this days. I am greatly recommending them to anyone.

Clean new trucks and professional tech, nice guy who seemed to know what he was doing. But he came out to diagnose a condenser freezing up problem that would probably be low Freon. And then my doubt began.

He started right out trying to get us to replace our unit with a new one. Now understand he wasn’t necessarily wrong because our A/C is over 50 years old, but it still works really well. My problem is that he was so focused on a new unit he ignored me telling him the condensate line was plugged causing all that water under the the base. He wanted to raise the unit to fix the problem, and then I had to remind him why he was here.

Eventually he added Freon and correctly pointed out that type of Freon is over $120 a pound and it is not made anymore - all true.

So he was correct a new unit would be a good idea, and his prices were right in line, and he did fix the low Freon issue that will fix the freezing up problem.

But I had to blow out the condensate line and somehow I just doubt the advice of somebody trying to sell a new unit before they even diagnose the actual problem with the current one. And keep in mind, as he repeatedly pointed out, our home warrantee would pay for it if he told them them our unit was not repairable.

I’m not really happy with the home warranty people but that doesn’t mean I forget my ethics and honor and screw the home warranty people just because I can.

So his advice was correct, I think he is a good tech and his company was mostly responsive, they just made me doubt them.

Could not believe how unprofessional these people are. All they do is give you the runaround. Had a scheduled appointment for a new AC unit. Was told they needed to push back my appointment 2 hours. They never showed up. Had to take a day off of work for no reason. Called numerous of times and no return phone call. Not sure how this company is even in business. Quite comical they only respond to the positive reviews. Do better.