HVAC reviews in Phoenix, Arizona

These people are fabulous!!
It’s a small company, but they do Big service. They’re prompt, they’re pleasant, they listen to your concerns and then they fix it!!

Jessie was great!

Our unit was vibrating so much it was shaking the roof!

Dial One Mears was our “second opinion” after one of the bigger name companies came and took a look and basically recommended a brand new system or a few expensive repairs.

Jessie took the time to properly diagnose the problem by eliminating potential causes one by one. After a few adjustments the problem was solved. No new parts, no expensive repairs, just an honest assessment and a quality fix.

Jessie and Dial One Mears have earned our business going forward for any maintenance and when the time comes to get a new system.

Don’t pay for any other companies advertising budgets. Do yourself a favor and call Dial One Mears!

Service was fantastic! Called at 8 am and RJ was at my house by 10am. Quickly determined it was a dirty pan and deep clog. Fixed it quickly, educated me on how to maintain moving forward. Fast, knowledgeable, clean. Cost was very reasonable. Will use this company for any future service needs.

Adam was thoughtful in assessing the a/c system. Very professional relaying the condition of my old system. Glad to hear it may last a bit longer.

I've been using Dial One Mears air conditioning and heating service for several years and I'm thoroughly satisfied with their customer service and the technical expertise of their technicians. RJ performed our spring startup service today and true to Dial One Mears form, he left no stone unturned during his inspection and thoroughly briefed us afterward. Thanks to Dial One Mears seasonal services, my wife and I have had no issues with our AC unit. And that says a lot given the brutal heat of Arizona summers. I would definitely recommend their services.

Finding good service providers is part of a simpler, kinder life, I feel. Mears is one of those for us. For the past few years, Mears has helped us out several times. Every person who has come to our home has been genuinely nice and professional. I have been impressed by their communication skills (both the business and each tech we have met). They have kept us informed with arrival time call/heads-up, clear description of problem and solutions, any delays due to obtaining parts (which they expedite as much as they can), honesty when a problem is confusing and willing to call up the line of expertise to find best options (and explain), costs and time estimates. I ask questions and they give patient, complete answers, never patronizing. Top notch. On one occasion, they did the research for us on a Trane warranty we didn't have paperwork for...and made necessary contacts to save us much expense. Highly recommend!

I’ve been so pleased with the service calls I’ve made. Everyone I’ve interacted with has been so responsive, respectful, and professional. In the midst of the COVID-19 pandemic, we have been especially cautious about our interactions with others but the service staff have come masked, maintained distance, and worn shoe coverings in and out of the house. In addition, they explained the issues, provided helpful instruction about maintaining our system, and even hooked up an option we didn’t know we had on our unit! We HIGHLY RECOMMEND this company. When it was time to pay, we felt the cost was incredibly fair. Should we need future repairs, this will be our first call!

3rd time I've used Dial One Mears and I will not use another HVAC company. Troy is very friendly and scheduled me same day. RJ diagnosed the problem and completed the repair while I was at work. The repair and cost was explained to me and I was pleased with the service.

Very professional and knowledgeable! Have never had a problem with my unit! Got both furnace and refrigerated air! Love them!

I've been using Dan, the holy grail of a/c techs: master certified, self employed, super honest and very reasonable. When he told me he was retiring, I went into a panic. Most of my previous experiences with a/c service companies was not good. Fortunately, he did refer me to Dial One Mears. I called for a noisy compressor and seasonal tune up; they were out to my house the next day (on time), and Clarence (my tech) was exceptionally professional, polite and thorough. He identified and remedied the vibration noise, serviced and cleaned both units and replaced a worn contact switch. In and out in about three hours, all for a reasonable charge. Dan's retirement is safe. I'll be using Mears from here on.

I have an old system and Adam went out of his way to find the components I needed. He did a great job of troubleshooting over the phone and gave suggestions to upgrade the system if needed.

Fantastic, exceptional and professional service! I called around an hour ago and was greeted by a very kind and courteous customer service representative who told me a service technician would be calling within 15 min to setup a visit and the charge would be $69 whether there is anything wrong or not. The service technician Shane called me within 5 min and followed up with courteous informational calls to ensure that I knew I could utilize my home warranty to reimburse me.

Shane the service tech showed up within the hour to promptly check the usual things, the thermostat, the air filter and then he went up on the roof. He proceeded to drain the unit and clean the coils, performing the regular maintenance to the air conditioning unit. After a thorough inspection and fine tuning, he said that my air compressor shut off due to overheating. He proceeded to recheck his work and thereupon go check my split unit in the garage which has the air filter to see if there were any points that would cause it to overheat.

He replied that he has seen this before, but if it happens again to call them and he would surmise that it would be the compressor that's the culprit. I asked him what regular maintenance intervals does he recommend and he said they usually come out and check the unit in the Spring, just before the Summer, and in the Fall, just before the Winter. But for my Split System, he'd only recommend once a year due to the unit on the roof not operating at all during the Winter. Oh and it only cost me $89 for all that he did!! :D

The whole experience was a delight considering the uncomfortable prospects and I will definitely use them for regular maintenance, highly recommended them to friends, family and coworkers!

Nate the Technician is always on time and professional. He always communicates with me to let me know he's on his way to what he's found, what's needs to be done, how's it going and how it went when he's done. He answers all my questions and I trust him in my house. He very knowledgeable and a good listener. I'm glad he's my tech and hope he stays my tech for years to come. Good job Nate and thanks Dial One Mears!

We had a very positive experience with these fine folks. When we were getting our new unit, the Mears men went back to the distributor several times because the units they received were damaged in shipping and they were not installing a damaged unit on our house, even if the damage was just cosmetic. That told me a lot about their ethics. They took extreme care at every juncture and when they found something was not right they made it right at no additional cost. As an example, we had a breaker issue and the Mears men replaced it for me. I didn't see the charge for the part on my invoice and I called to question it. I was told that they took care of it for us as part of the service. Clearly, they didn't have to do this. This is greatly appreciated. Further, we shopped around before deciding which unit to buy, and at the end of our due diligence we found that Mears offered the best price; they then backed that up with exceptional service. I am very pleased with this company and the men who did the work. I highly recommend this company.

This company is amazing to work with! Always professional, truly care about their work and making sure your issues are taken care of. Highly recommend.

The service representative gave me a telephone alert and arrived promptly.
Shane was in work uniform, thus providing identification.
He was friendly, provided helpful advice, and professional throughout
this visit. He checked everything out carefully, found one issue needing
attention, but left the final decision up to me. No pressure.
I felt that this was a very comprehensive inspection of my HVAC
unit. This is the first time that I have used Dial One Mears,
and I am looking forward to continuing my relationship with them.
They deserve all the fine reviews that they have received.

Shane is so honest and helpful! His knowledge about how to temporarily fix our a/c unit until it goes out completely was a real cost savor. Now I can budget accordingly and know I can count on Dial One to help install a new unit when it goes out for good. Thank you Shane! I appreciate your honesty and professionalism.

Adam and Troy did an amazing job installing new air conditioner on my house. Fast, friendly and professional service.

Saturday night got home from my office to find air conditioner blowing hot air. Called Mears and a service technician called me back in 15 minutes and said he would be right over. He did proficient diagnostics and found problem. I was thrilled it was something not terrible. I now have cold air! The price for the evening visit was reasonable. I would recommend Shane and Mears which I have used for many years.

Great company, with great service. They rushed over to fix my HVAC system, helped my family out of a jam and were fair with their pricing. Highly recommend!

RJ and all the guys at DialOne Mears are fantastic. Prompt appointments, let you know when they'll be there (and are on time), go the extra mile in diagnosing the issues, explain things so you can understand, and friendly to boot. Won't use any other HVAC company in Phoenix.