Landscaping reviews in Phoenix, Arizona

We recently completed a backyard landscaping project with Diamond Cut. The final product looks great, and the installation crew was professional, efficient, and clearly skilled at their craft. Once work began, the execution team delivered high-quality results.

However, the experience leading up to the install was extremely frustrating due to significant communication and project management issues. After the initial design phase, communication became inconsistent, unreliable, and practically silent. There were long gaps in receiving the final proposal, repeated follow-ups were required to move things forward, and it was often unclear what the next step was or when to expect it.

We frequently felt in the dark about the status of our project. Follow-through and follow-up were lacking, and internal coordination around financing and scheduling did not feel organized or proactive.

The most surprising moment was the project start itself — materials were delivered and crews arrived to begin work without prior confirmation of a scheduled start date. We had not received clear notice that work would begin that day. While we were eager to see progress, the lack of communication created unnecessary stress and reinforced the broader issue of coordination.

To be clear, the field crew’s workmanship was strong, and individuals like Tammy and Daniel were helpful when we were able to connect with them. But the overall project management experience did not match the quality of the final install.

If Diamond Cut improves internal communication, proactive scheduling updates, and follow-through, they have the potential to deliver a truly exceptional experience from start to finish. The craftsmanship is there — the coordination needs work.

The team did an excellent job removing my 3 large palm trees! The price was great, the arborist was very professional and answered any questions I had in a very timely manner. Would definitely recommend! I will likely be using them in the future for other landscaping projects

From the first meeting spitballing ideas in my backyard with Dan, to the last day of the install, everyone at Diamond Cut was Professional, accommodating, and friendly. We got turf, flagstone, table Mesa rock, trees, shrubs, bushes, lights, all of it came out great! We also did a dog run and a gate which they came out and changed the direction it was facing at my request after the job was done with no hassle. Just a great experience from start to finish. Highly recommend!

Larry came by and he was very helpful. We will be looking forward to be working with this company.

Juan and Antonio do a fantastic job caring for our property. They are conscientious and hardworking and our yard always looks amazing when they’re done.

I had the chance to work with Enchanted on my uncle’s property, and was incredibly impressed with the entire experience. The landscape maintenance team, potting team, and tree guys all did an amazing job…everything was handled with great attention to detail and care.

They were very thorough throughout the process, from quoting to finishing the job and the results really speak for themselves. Top notch communication, especially with Jacob. His communication was absolutely perfect… consistent, professional, and easy to follow. Can’t say enough how clear and organized everything was from beginning to end.

It made the whole experience smooth and stress-free, and my uncle is beyond happy with how everything turned out. I would highly recommend this team to anyone looking for top-quality landscaping services!

Fausto has transformed our outdoor pots. They were struggling and now they are flourishing.

Amazing family business. Spectacular landscaping and water feature creations. No one does it better!

Daniel , Rene & entoro were great

Thank u for helping with the Christmas giveaway

Nope. We inquired about their services, they said they would call back to schedule a time to perform their services. They never called. And then we received an invoice saying they had been to our place twice that month. How would we ever have known? Not sure. The work done seemed so minimal, that we never even noticed. The owner: "I guess there was a miscommunication". There was no communication.

Lovely result, worked with wonderful, knowledgeable people on design and installation.

We've had Enchanted Landscape and Pools taking care of our front and back yard for a couple of years now and they've been great. Raymond and his crews are thorough, capable and really friendly. They listen to what you want and execute accordingly. Can't really ask for a whole lot more than that.

Cesar from EGL had been doing a fabulous job on our yard. It is the best it’s looked in a long time.

Jacob has restored my relationship with Enchanted Gardens. And Cesar and his crew are doing a great job!

This company has been very good at getting property back to its blooming self. They are very good at checking in on how we feel they are doing and what else they can do better. Refreshing!

Larry and his entire staff are wonderful people to work with. They are very professional and personable.

My front and back yard turned out superb! Way better than I ever imagined and are still spectacular to this day. Whole crew know their shit and really suggest nothing but perfect options! This is my second house Donna and crew have done, I could not be happier with the end results!!!! 👍👍👍

Enchanted Gardens has been our chosen landscaper for about 6 years. Because we were pleased with their landscaping work, we hired them to replace our irrigation system. They just completed that work and apparently did a marvelous job. From Larry Scott who did the design and follow-up work to Jose and his crew, we were very impressed with their diligence and hard work.

I just had a very significant project in my backyard designed and then completed by Enchanted Gardens. I am thrilled with how it turned out! Enchanted was recommended to me by a friend who has beautiful landscaping at her home so I had seen their work first hand and knew she was a very happy customer.

They offered a wonderful design service that helped me envision the potential of the space. John was so helpful in that process. I loved how I could see how the space would look during the daytime and also in the evening with the design technology. I really appreciated the fact they were open to me dividing up the project into a few phases, as we have a very large yard and expanding to other sections is an overall goal of mine.

The project started right when Enchanted predicted it to start, and the team on site was wonderful. I also really liked that leadership from Enchanted came by the site very frequently to check in with the on-site team and were always available for our questions. Lastly, to close the project, we walked the site with Larry who ensured everything was perfect and that we knew how to operate the new irrigation system. I can't wait to have them come back and add onto the project later this year and next!

Thank you to the entire Enchanted Gardens team!!!

This company sounded so great and has a 4.7 on line- I waited weeks for an appointment, had a good meeting with Ernie, but then never got a quote- now its months later- I reached out but no luck. I wasted so much time, I am not sure where the 4.7 comes from, but I would avoid these folks at all costs- I wish somebody would have told me.