Water Damage Restoration reviews in Phoenix, Arizona

Very courteous, professional, and always kept me informed on what they were gonna do. I'll happily call them again if I have to.

Thank you, everyone was professional, on time, and my repairs were done sooner than expected. Jen in the office was wonderful

This was a terrible experience. I had a project with them for 6 months that was very simple. They lied for months and never once called or emailed to provide a progress report for months!. Not sure how they’re in business. Run

Horrible interactions with this company. Shoddy work then refused to fix the damages they caused unless we file a claim with OUR insurance.

Ce & Mario were sent to clean up and test for moisture in my ceiling
They did an excellent job and left me feeling that my ceiling was OK now to proceed with the drywall and painting. Anne Sarin, client

Ce just did the initial clean up for a water leak. Great job. Most appreciated was the time he took to explain the process & answer my questions. He is a credit to your company.

The work hasn’t even been started yet after over 3 months going back and forth and starting from the top on every contact. Cannot provide us an accurate or complete quote of the work supposed to be starting in a weeks time. Will not work with us to include work we need or want done with the restoration. Having been living with black mold growing daily for 4 months already and at this point just going to accept it and find another company.

Having a disaster is a very stressful situation, thankfully I was recommended to ACR from a friend. They were professional and very helpful in explaining all the steps in the process. The technician came out in middle of the night to extract the water. They handled the loss from the dry out to the put back. I am thankful for their help in getting my house back to the way it was.

I have used Arizona Carpet and Restoration several times and they always deliver. I have had numerous stains on my carpet and they have always been able to get them out. Thank you for the GREAT work you do. I Highly recommend!

This company is a complete nightmare scam. We have got a referral from our insurance for small water damage restoration project and 3 month later we still haven’t heard anything back after 6 people came out to the house to ‘ take measurements.’ We even found the material in stock made all the arrangements and still no effort on their end to complete the project they just stopped returning our phone calls. We made sure they are removed from the insurance referral list - they are a complete disaster and should not be in business scamming people.

My sister did, but I helped manage it. Took about 6 months, and there seemed to be a lot of delays. Probably most of the backorder had something to due with COVID. Christina Calabrese was our project manager and was excellent at communication. She always kept us up on any progress and any delays. Her boss Zach Brizzee even came to the project site and checked in on it. Those two were key in getting this completed. Thank you!

Paula B.

I would put in a zero but there’s no way to make a comment without at least marking one star. They need to fix what was not improperly completed and they need to fix the money issues. They were really good about telling me someone else’s work was shabby but then when their work was shabby they didn’t see it. What someone else had done was easily fixable but what they did is impossible to fix without tearing out my walls. They really played me for being stupid. Oh, they’re great sales people. Also, their cabinet man ran off in the middle. I have a lot more to say but I ran out of time.

New owner has killed the integrity and chased off all of the talent to line his pockets. Would not trust this management. They’re out to make money off of you.

We were unfortunate on two different occasions that pipes burst and flooded parts of our house, and one of them happening on New Years Day. Both cases, Arizona Construction & Restoration were called out to respond to our water damage. They showed up when they said they would be there, and they completed to job on the time line they gave us. This was Key to the whole mess...They have an amazing team and they have my business if ever needed again...Thank you ACR

Ce and his crew, Mario and Julio, were outstanding! They were responsive, professional, and did a superior job handling our water mitigation. They deserve to be recognized and rewarded!

AZ Carpet and Restoration did an incredible job not only on our carpets but also in cleaning a mattress for us! I will definitely use them in the future for ALL of our cleaning needs and highly recommend them! Their customer service is excellent, from the person that set up our appointment to the tech!

Our toilet leaked (from the bottom) and the bathroom had to be torn up to contain the mold and bacteria. When they first tore it up, I didn't think there was any way it would look the same.

We had three different guys come out for this project. The work was phenomenal--it looks like nothing ever happened. But all three of the guys were high quality people. They were prompt, cordial, professional, and any other superlative I can think to attach. They took care to do it right.

I had an unexpected flood and chose ACR from my State Farm list of construction companies to finish out the construction work. A team of two brothers came out for most of the work - Beau and his brother (cannot remember name) were so respective of my time and property-and were very particular about their work. Impeccable work and very kind.
When the construction was done - the company moved back the heavy furniture, moved in order to re-carpet and paint. Rapheal and Patrick wore little booties, not to make mess on my tile flooring or carpet. They rehooked my washer and dryer - and tested both - found a leak in hose on washer - and took the time to go to homedepot and get the part and replace this part on my washer. Again showing detailed work and respected my home and myself with respect.
I would certaintly recommend this company, they were a pleasure to work with

We used this company when we had an insurance claim due to roof damage from a storm.
If I'm going to be honest, when we first started working with them I was not happy, the two they sent to start damage control were increasingly late to appointments- like appointment time is 10am but they show up at 8pm, kind of late. But I called their office and explained what was going on. They apologized profusely and then acted on what they said. Their restoration and construction teams were on time after that.
Communication was great and the work was outstanding, no matter how often we called with questions or concerns (new homeowners dealing with a leaky roof is scary!) they were polite and responsive.
Im confident now that my Ceiling and Roof are solid, they cleaned up both inside and outside before leaving and were polite.

The water mitigation crew was great!! From the top guy, Leo Norris, who brought the drying equipment the day after Christmas, to all the workers - Cee, Mario, Nico, Raul, Julio - who came daily to rip out, scrape, clean, pack, and take care of our situation, until it was all dry!! Great workers - professional, caring, knowledgeable, and friendly!! Thank you!!

We had serious water damage in our home in Scottsdale. ACR came out immediately and started the mitigation process. They were very responsive and communicated with us regularly about their progress in mitigating all of the water damage. Julio and his crew of Rafael, Rosalio, Michael, Mario and Juan did an excellent job with all aspects of the initial phase of our restoration.