Appliance Repair reviews in Scottsdale, Arizona

Rafael went above and beyond with my repair. I would recommend him specifically to anyone that requires his service. Very much appreciate what he did!

Eric was very knowledgeable, informative and educational on his service visit. I would trust him to work on my AC units again in the future.

What an unmitigated disaster. These people have no phone number to a human, so there’s literally no chance of calling to getting anything resolved with anything other than a machine. I would know because they have been to my house 11 times in 2 years to service my refrigerator, and 4 times just in the past 3 months, and after 3 months I still do not have a refrigerator that works. You heard that right, a family of 5 has run to the garage for milk for 3 months because these people 1) always diagnose the wrong problem, 2) are constantly sending new parts to my house that takes weeks to install and then don’t fix it, and 3) there’s no way to communicate with them and so appointments get dropped or canceled with no follow-up. All of this on a $13,000 GE Monogram refrigerator that’s three years old. My next call is to a lawyer, we’re seriously, seriously pissed.

Rafael is a very good technician. I was disappointed with the appointment time. I was told it was around 1:30, then 2:30, and finally we were serviced at 6:00. We spent half the day waiting.

Tam was a very nice man came in did his check up on dryer he was very professional
I wish he worked on washers also he is so great!

Work itself and technician were fine. Only glitch was that I was called by technician who said he was on his way and would be there in 20 min and then called back in about 40 min later and said he was still on his way but would be a few minutes late. He arrived about 40 min after the last call. Would have been helpful to understand when he would actually arrive.

The worst service I have ever had! He looked at my refrigerator and said it could not be fixed. It has been dripping for months and another technician from Sears said it could be fixed. He was rude and combative. There’s no reason to keep someone like this on your crew. He didn’t take the time to even research what was going on. You can’t just look at something Just say, I know you can’t be fixed. He didn’t look at the problem at all. He’s unprofessional, and he should be fired.

Technician never showed up as scheduled. I had to take the day off from work because the service windows they gave me was from 8:00 a.m to 5:00 p.m.
And they never showed up. Spent the last hour trying to get connected to customer service tohelp me. Horrible. Finally get through and they tell me the technician said I refused service. He must have gone to the wrong condo because I did not refuse service. I list an entire work day for nothing.

Our technician Jason was great! He was On time , knowledgeable about the washing machine , professional & courteous!
Thank you Jason!

Joe was awesome! Super friendly, got right to the problem and advised next steps.

Victor was very professional and curious. Communication was great on being on time and fixing the problem.

William and Joseph were professional and courteous and got my cooktop fixed.

William was courteous and very informative he knew exactly what he was doing and he is very knowledgeable.

The technician Victor was very good. The Sears software however has some bugs. I couldn't go in to change the unit number. I also could not press "1" to confirm my appointment. I tried to go into the chat room but kept being directed in circles. Would not allow me to just make a comment and state my issues. But as I said, the technician I had no problem with. He was very helpful, patient and forthright. I give him 5 stars, but the Sears software about 2 stars. I had so much trouble setting up the warranty and ended up with 11 pending charges which eventually got straightened out after it was discovered that my unit number was on the same line as the street address.

Sears warranty in Scottsdale Arizona is worthless and their repair subcontractor only makes appointments on Thursdays and usually cancels.
The usually send a totally incompetent Joseph.
Four months trying to get a ten year-old GE microwave and Bosch dishwasher fixed.
They ordered three control boards for the dishwasher and three for the microwave, which were all wrong.
We are paying another service ourselves.

Jacob was so patient, thorough and transparent. He was wonderful and I hope if we ever have another issue he is our technician. He was very knowledgeable.

Bill did a great job. He was very professional and was able to fix my problem.

Victor us terrific. He is polite, respectful and listens to the problems/issues I'm having with my LG washing machine. Works very hard to make sure the washer is in good working condition. I would give him a higher rating if I could.

Now, on the other hand, I would NEVER buy a LG washer again.

John has been very persistent in trying to fix our Kenmore water softener which has been broken for over a year. After four different service appointments and replacing numerous parts, everything is working properly on the water softener except for the Connect Smart feature (which allows the water softener to connect to our Wi-Fi so I can monitor it’s functioning through the app). I appreciate his persistence in getting our water softener functioning again.

Tech was running a bit late but did a great job once here.

Very Disappointed – Fridge Still Not Working After Service

Sears came out to fix our fridge yesterday and installed a new compressor. Unfortunately, the issue has not been resolved. I placed a thermometer inside, and the temperature is still at 80 degrees — clearly, the fridge is not cooling at all. After spending time and money on this repair, I’m extremely disappointed that we’re still without a working refrigerator. I expected better service and results from a company like Sears. This has been incredibly frustrating and inconvenient.