Appliance Repair reviews in Scottsdale, Arizona

Bill was highly professional and competent. He provided arrival updates and cleaned up afterwards. Great job Bill!

Dealing with Sears is an absolute nightmare. Nothing but AI, no humans, appointments repeatedly canceled. Will never sign up with them again. If the refrigerator has an issue in tge future I plan to just buy a new one.

I submitted my refrigerator model number and serial number prior to my appointment with Sears Appliance Repair, so it should be no surprise for the technician when he arrives that this is a built-in refrigerator. Standing in front of my refrigerator the technician waited until I paid my co-pay. He then removed (easily I might add-no tools require) a wooden panel approximately 6 inches by 3 feet. Then stated he cannot work on a built-in refrigerator. Really? You didn't know that before you arrived? Really, standing in front of my refrigerator, you could not see this is a built-in refrigerator. The he said, this 8-year-old refrigerator should be under warranty. Really, he never touched the actual refrigerator. Never connected any diagnostic tools to determine the problem. Bye-bye co-pay. I had another scheduled appointment with Sears Appliance Repair for my AC. When the technician left, I immediately called to cancel that appointment. No way I want Sears Appliance Repair working on anything in my house.

William was fine. The issue I had was my time frame was a full business day (8am-5pm) and he didn't get there until 8:15pm.

Victor did a great job! Arrived as expected and was very knowledgeable. Diagnosed the repair needed to our washing machine and helped us evaluate our options! Thank you Victor!

I was directed to the sears maintenace services by the Kenmore website. I booked an appointment since my dryer was stopping during mid-cycle. The technician took no more than 5-10 minutes to perform a superficial check and said that he can’t diagnose anything since the cycle wasn’t cutting out when he looked at it. He then said that IF there was a problem it was most likely a motor or control board issue and gave me an estimate of ~$700. He then recommended getting a new dryer after nothing was specifically found to be wrong. I spent $120 for this diagnostic service and the technician didn’t do anything. I was hoping that a more thorough examination of the dryer would be completed outside of taking off the bottom board and simply taking a look. Would not recommend Victor.

Maytag washing machine decided to break down, and lock me out. I called UAR this morning around 9a. Vladimir was here by lunchtime. He was a pleasure to work with from beginning to end. I have a new water pump.

Quick, clean and professional

Quick response and fixed it on the first visit

Quick to respond and very reasonably priced! Thanks Ilya

Very helpful in our emergency repair in the evening

Knowledgeable, good response time, quick to find the issue with my fridge.

Forgot to mention illyas name very knowledgeable service tech and friendly

Fixed my subzero refrigerator. Came out the same day. Highly recommend!!!

Very happy with the service and tech Jaleel he was very professional and I would recommend Urban Appliance Repair.

Good price, On time service, Very happy.

Awesome service literally do it from their heart given over and completely honest really appreciate them

The service technician seemed to be very knowledgeable about my product using only quality parts he reassembled my sub zero refrigerator exactly as promised, The promises were all fulfilled as promised really does not get better for the situation I was in. This company was time efficient this company used quality parts and this company is Trust worthy I would recommend this company for any home appliance

I am visiting Scottsdale for a horse show. I needed help with a refrigerator in my motorhome. This company came highly recommended by a friend who lives here. They fixed my refrigerator in a timely manner at a fair price. I highly recommend.

For about 2/3 weeks I called around and had appliance techs come to address the issue of my subzero fridge not holding the set temperature. I finally found out about Urban Appliance Repair through a friend who’s used their service’s before.
Well then I called them myself…. Ilya diagnosed the problems and recommended a full replacement of the system parts. A few days later after he ordered the parts, he came by and installed it in less than an hour. I was happy with his honesty and professionalism. I would recommend that you call Urban Appliance Repair if you have any issue’s with your Sub-Zero or any other appliances.

I very, very rarely post a negative review, but PLEASE be warned that this company is a COMPLETE scam. I thought I was choosing an honest company after reading some to the recent reviews, but apparently got taken. Scroll back further her and on Google to see more "scam" reviews. I was given the runaround multiple times, waited through the "4-hour window" for no one to show up, only to be told that the dispatcher never relayed that appointment to anyone? Finally, someone came for about 10 minutes and said it was a bad compressor, but I was in luck! It's still on warranty through LG!

After me sitting on the phone for over an hour with LG to get the part ordered and sent to this company...I tried to call Urban Appliance Repair back multiple times, occasionally they would answer, but then no voicemail, no answer for days while I was waiting to hear if they were coming back, and if my new compressor had arrived yet from LG (which was stil on warranty...but when they finally arrived to install the new one, I was still charged around $700 to install the "free" warrantied compressor)...almost 2 weeks later, they finally showed up after 5 1/2 hours into the "4-hour window" after I had to throw out all my food...I inquired why no one was answering their business phone, and the technician stammered and stuttered to come up with an answer and couldn't look at me...and said he wasn't sure what was going on...couldn't come up with an answer...within a couple days after the new compressor install, the refrigerator started making a horrible, loud noise...I tried to call again, no answer, no voicemail, no other way to contact. I finally texted the technician personally and begged him to come out and just make the noise stop, and he finally agreed to come...the way he'd installed it, it was vibrating against the metal backing of the fridge...........days later, and the compressor would randomly quit working, defrost everything, then work again...on and on. Called the company, finally got through, their answer was that I must've been sent a bad compressor from LG and they'd "try to help me" with getting a new one expedited ...then no return call...no answer, no voicemail...I tested Ilya the technician again and told him I didn't want to leave bad reviews, but this was beyond horrible service and I couldn't reach anyone...didn't hear back from the company at all. No response. Total, complete scam.

PLEASE do not get taken by this company. I had even called LG and ordered another compressor myself and never heard back from this company if it was ever received. Wondering if they just kept the new compressor and profited from it? I'm in tears tonight trying to come up with the money for a new refrigerator that I can't afford. Horrible service, zero responsibility, and extremely unprofessional. Filing a report with Better Business Bureau after this. Friends and family of businesses and people that are paid can always leave good review that are false. Don't always trust what you read, unfortunately. This was horribly stressful and expensive, and during the holiday season, all for nothing.