Appliance Repair reviews in Scottsdale, Arizona

Tim came out to my house to work on our dishwasher, what an incredibly nice guy and he did a great job! Everyone was very friendly at the company

I have been in the Real Estate Sales and Property Management Business since 1996 and have used Anderson Appliance since the beginning. An appliance service company that is reliable, trustworthy, efficient, neat, clean, prompt, and friendly. Whether our properties are vacant or leased, for sale or sold, I would use non other than Anderson Appliance for all of my clients, and for myself as well.

So here we are again, refrig went on the blink again. Steve comes over and adds freon. Said he will follow up and come back next week. Told us no charge as he had just come out to fix this refrigerator a few months ago. This guy is unbelieveable. Great service. Thank you Steve, you are a great guy.

Six months ago our refrigerator stopped working. I called Steve at Anderson Appliance and he was able to come over the very next day. We needed a new compressor and 3 other parts. With labor we had to spend $1095. Why not buy a new one you may ask. Well a new one like ours is $7800. So Steve fixed it. Four days ago it stopped working again. Steve explains that there is a leak in the freon hose and he said it would be $450 because he has to take apart the entire back and re-run the hose and that is labor intensive. I said ok I have to do it. Five minutes later he tells my wife (I am at work) he can run the hose on the outside back panel instead and he would only charge us $150.00
Steve did not have to do this. I had agreed to pay the $450. Not sure when I will be able to find a guy like this to fix anything in my house like he did. Please trust this man. My wife and I are EXTREMELY grateful to him for his help.
Sincerely,
Bob and Maria Atanasio
Gilbert, Az.

One star for showing up, None for disinterested service. Came to replace thermostat under freezer drawer, he
beat the layer of ice under the drawer with a screw driver and pliers leaving dents and scraped off paint. When he left the ice maker would not work. Sure enough it was his workmanship, the drawers hitting the wire and it would not make ice. If I had not insisted that he check it throughly he would have left because I had turned it off and he said he would have to come back again when it had been turned on for long enough to drop ice. I explained that no ice had dropped in the weeks after his last visit!!! Ask them not to send Bob to your house. Previous visits from this company have been satisfactory. It also costs $37.00 for him to tighten a screw on one of our cooktop control knobs!! Candy, who sets appoints is very efficient, thank you.

I called Anderson Appliance to come out and repair my dishwasher, vent hood and garbage disposal and they were amazing. Jeremy was the technician that came out and was prompt and professional and very knowlegeable.He repaired all three with no issues and was very clean and left everything the way he found it. I would definetely use Anderson Appliance Service again.The office staff is friendly and professional and answered all my questions with ease.

Initially when the repair man came out he said he needed to order a part and someone from the office would call me the next day. Several days later no one had called so I called. The part had come in but no one bothered to call me. A few days later another repairman came and said there was something different wrong than the first repairman said. He had to order yet another part. Once again no one called. My washer has been broken for two weeks and I have spent $200 at the laundry mat. I am scheduled to have a third person come out tomorrow but I don't have much hope that it will be fixed. I certainly would not recommend Anderson Appliance. It is the worst customer service I have ever had.

This is one of the worst service company I have dealt with. Please read this review to avoid a bad experience.
We had Anderson came in to repair our microwave. Our home warranty company recommended them and since we've always had good experiences with the service provider they recommended so I didn't hesitate.
My experiences with them are as follows:
1. The repair person by the name of Ron is rude. He seemed to hate his job and had no concept of what customer service is about.
2. The company do not value customer service. They don't provide good customer support, do not follow up with customers when you have questions, do not provide their service men with the proper tools or training to help their customers.
3. It took them an entire week to fix my microwave which partially was due to the order of a part. However, Anderson did not follow up with me regarding the status of this repair, the ETA of the part. I had to call them to find out.
4. The service man Ron came back on Friday to do the final repair and only informed me to clear out my cabinet above the microwave. He came in an saw our stove hot surface indicator was on and said he can't work around hot surface. I asked him to wait till it cools and he said he was too busy to wait and he had to come back the next day.
5. I made him stay and only took me 5 minutes to get the surface to cool. He was furious and impatient. Fixed my microwave and packed up and left without saying anything. I asked him to stay for a minute so I can check see if it works but he left anyways.
So if you are in need of an appliance repair company, please stay away from Anderson Appliance Service to avoid a unpleasant experience as I had.

Steve, the owner, is dedicated to making sure you have a positive experience. Not all repair jobs are black and white and Steve will do as much as he can to make sure your appliance is repaired to your satisfaction. He clearly cares about his customers.

We have a Viking dish washer that was not an easy one for this team to fix. Plus we live a long way away from the office. They did everything they could to make things right. It may have take longer than anyone wanted but in the end we are 100% satisfied. I would recommend Anderson Appliance Service to anyone.

Steve is the best! I called a parts company as I have an off brand commercial range and no one else would touch it. He came highly recommended. They said if Steve can't fix it no one in town can. He is known to be able to handle tricky appliance situations. I can't speak for his techs but I will go to him for all my appliance needs.

This company is a gem! They are honest, trustworthy, professional, and reliable! I called Anderson Appliance to convert my Viking range from gas to propane, fix a broken door hinge, and replace some broken lights. I had a good experience right off the bat speaking with Sierra. She is very nice and does a great job at communicating with you throughout the process. Steve came out to do the conversion and repairs. He was very knowledgeable!!! My range is working perfectly and I couldn’t be happier! Also, I need to mention that they are only 1 of 2 certified Viking specialist in the valley! Give them a call, you won’t be disappointed!

I want to improve my rating review below. I am changing my review from bad to very good because you have to respect a company that will listen to your complaint and work to resolve the complaint. The owners contacted me and looked deeper into the diagnostics of my Viking dishwasher. Previously Anderson had fixed my Viking oven perfectly. So I expected they could fix my Viking dishwasher. It turned out to be a difficult problem. The end result is that they solved my problem honestly. The technician was always helpful and I will continue to use them in the future. I don't look for a perfect company but when a company steps up to clarify a problem you might have and resolves it that speaks volumes.

I have a viking dishwasher and had Anderson come out to diagnose my problem. I told them the dishwasher didn't clean my dishes. They said the problem was a water valve and they couldn't get the part any longer. I got the part and they installed it. That didn't fix my problem.. They said the dishwasher needed a diverter valve and again they couldn't get the part. They wanted to charge me another trip charge too. The repair technician didn't think I should be charged the fee and called his office. They had to get the owner on the phone who said not charging me the fee was appropriate. I recently found the new part and called them to install it. They said they will not provide me service any longer because I didn't pay the last service charge. I spent over $600 with this company to fix my problem and they did not fix it.
You will be well advised to stay away from this company who doesn't make sure they stand by their repairs. The diverter valve would probably have fixed the problem but they had me spend $600 just to get to the real issue. Stay far away from this company. There are several Viking companies that you can use.

It was a pleasure having Steve with Anderson Appliance fix our range knob. He was kind, efficient and affordable. I’d highly recommend.

I can't say enough good things about Cher and Steve. As a homeowner with many Viking Appliances, I had the unfortunate experience of having an expensive fridge get a "sealed system leak" after about 9 years. Long story short, it was a nightmare experience between my Home Warranty company and Viking warranty repairs.
Cher and Steve went above and beyond to help resolve the issue and did not even charge me for labor to install a sensor. Very knowledgeable and professional. Wish them the best and wonder why all service companies are not like that.

Steve, the owner of Anderson Appliance Service, is FANTASTIC. He solved a pesky problem and fixed our dishwasher when others were unable to figure out the issue. In additional to being skilled, he is personable and enjoyable to be around. I highly recommend Anderson Appliance for your appliance repair needs.

We live in Prescott at least 100 miles from Anderson Appliance. We've had problems with the Viking refrigerator that came with the house we bought a few years ago. There is no Viking authorized repair company in my area. I got ahold of Steve and he quickly scheduled an appointment, arrived on time and completed repairs that appeared to fix the problem. However the fridge didn't stay fixed. He came back at least 3 more times (at no charge!!!) and attempted to make things right. I figured that the 10+ year old fridge was due to be replaced so I planned on buying a new fridge, a Sub Zero not a Viking. I told him that, thanked him for his trouble, complimented him for his quality service and thought that would be the end of it. He asked me to wait a bit before buying a new fridge and then he got back to me after he negotiated a smoking deal from Viking on a new unit and they even credited us for the money we spent with Anderson. Steve and his team were a pleasure to deal with every step of the way and they've restored my faith in customer service (a lost art) in general and through them in Viking specifically. Absolutely couldn't be happier.

They need to have a driving class for some of their drivers. Somebody almost caused an accident on the 60. Doesn't know how to use there turn signals. If you can't drive appropriately, how are you going to deliver appliances appropriately?

It's okay if you don't want to take ownership of your employees faults. You blame other people for your wrong doings. Trying to bring me to trial for your company almost causing harm. FyI I did call and nobody answered during your normal business hours and I did leave a message..Maybe you should check your facts before lashing out.

Excellent service and confidence with factory parts and repair. Understand the trip charge as we are in Yavapai County. Everyone was great to deal with. You get what you pay for. Thank you+

Matt was amazing ! He came to the service call equipped with parts and great attitude . We have a 17 yr old Viking side by side and I am absolutely amazed we don’t have to replace it (yet) - easy and professional and very reasonable ! THANK YOU Matt !

Our refrigerator went down and we got service the same day! Steve was on time and very polite. He knew exactly what he was doing and got everything working in the same visit. Highly recommend Anderson Appliance for any repairs on your high end appliances.

Steve of Anderson Appliance provided quick and efficient diagnosis of my Viking Range and fixed it quickly since the parts were on the service truck. He was neat and courteous and on time. His office scheduler is polite and efficient too. I highly recommend Anderson Appliance.