HVAC reviews in Scottsdale, Arizona

What a bunch of crooks. They said I needed a compressor which would of been covered by the Home Warranty. But then I would need to buy freon which would cost $1500..... anyways I got a second opinion from another company and they said the compressor was fine and just needed to be repaired which only cost $150. I wonder how many people this company rips off a year making them buy things that are unnecessary. I also called the office to cancel the installation of the new compressor that I didn’t need and she gave me an attitude. Bottom line people if you get service from Iceman Cooling and Heating be sure to get a second opinion on company you fully trust because it seems like they are scamming people and making them spend unnecessary money.

Had to use this company via home warranty company. Paid the $100 service charge. Diagnostic showed a leak in a line due to "rubbing", and subsequent loss of 7 lbs of R22 refrigerant. Repairing the line was covered by home warranty - as was 7 lbs of R22 but at only $10/lb ($70). Iceman submitted repair quote for $1,540 for the 7 lbs of R22! That's $220/lb, or an absolutely RIDICULOUSLY high price gouging amount. When I called to ask why so high when anyone can go on eBay right now and buy new in the box R22 in a 10 lb container for only $39/lb, was told that it was company policy and that's just the way it is. BUYER BEWARE! Insane price gouging mark up. AVOID!!!

Guy came out to fix my AC spent 20 minutes at my house said it was fixed. Checked my temp after 10 min and saw it was blowing hot, went outside and the ac isn’t even blowing. Called tech back immediately and was told I would have to be rescheduled. Been without AC for four days now and now have to wait longer. I will update this if they actually fix the issue in a timely manner but not holding my breath.

Update: As promised I am updating my post. Fernando came back to my house and fixed my issue and explained everything. He was very nice and apologetic and believe there might have been a mis understanding between us. I would like to to tell him thank you for getting my AC working.

Update Again: STAY AWAY from them. The motor they replaced twice has died again and they refuse to do anything about it and I have to go through AHS again and pay another $100 for subpar work. I will never recommend this company to anyone. Also stay away from AHS they are just as bad. I plan on reporting both companies to BBB for their work and will find a real company to come and fix my AC.

AHS assigned this company to come out and see why the primary bedroom wasnt getting air. Paid $125 for the tech show up. Said the ductwork wasn't accessible in our tight attic- yet told
AHS the ductwork was "crushed" and thus AHS denied repair. Wanted to charge us $1,600 with no explanation what that covered despite several calls - not returned- to Iceman for details. How could they tell what was wrong if it wasn't accessible? We have elderly tenants in there for the past year that I'm sure have not climbed up in the attic to damage the ductwork! AHS wouldn't send another company when we asked. so canceling AHS and hiring a reputable vendor.

The entire team and process was great, got a next day appointment. The tech called ahead of showing up and within 30 mins my AC was back up and running. Congratulations on delivering upon excellent services.

Technician was on time, competent, professional and pleasant to have on our property. Everyone knows there are "hundreds" of HVAC companies out there. Iceman was selected by our insurance company, American Home Shield"; but, I also highly recommend them.

Heater quit working again. And AHS had Iceman come out. This time wasn't just an easy fix. Big hole in the condenser unit. Scott gave us options and we ended up with a new unit. He came on a Thursday and managed to get the unit dropped, crane in place and everything installed by Saturday! What AWESOME customer service! Went above and beyond to make sure we were taken care of! Thank you!

We just moved into our home 3 months prior to calling our home warranty regarding the A/C not working. We contacted the home warranty company on a Saturday and they told us To contact iceman. I looked them up to see the reviews and noticed they had a few bad reviews, just about all from the home warranty clients so I was a little skeptical as I have never used a home warranty company or their preferred contractor. We called them Saturday and they returned our phone call Monday morning and let us know which days and times they had available. We chose the following day (Tuesday) for a 7:00am-12:00pm window. The office called when the tech was on route and our tech Justin arrived at 7:00 am. He was very professional, friendly and knowledgeable and got us up and running within an hour. Glad Iceman was able to get us up and going before the high temperatures hit! I am a service professional myself (plumber) and understand how a service call should go and Justin and iceman are a perfect example of a great service call, from the call ahead, introduction, workmanship, and customer satisfaction.

I had a very good experience with iceman cooling and heating. Was given their information from my home warranty. They were out to my house very quickly, thankfully because my ceiling was leaking. Replaced my drain pan within two days. Active was very kind and knowledgeable. Side note it only took the two days because they had it special made. Now i call them anytime we have any problems with it and they help me out!

Called in to have a blower motor changed out then the next day only outside temperature air was coming out of the vents. Called them back and they said the entire system was empty of Freon…13lbs gone within a day. That’s not suspicious or anything. Conveniently they blamed it on the schrader valve, a $2 part which they so lovingly replaced for free. Only options were to fill the unit with $3000 of outdated refrigerant or to get a complete new system. What a sham!

From scheduling to the service call to the follow up call three days later, this company was great. We were referred to them from our insurance company, AHS.
I needed their first 7am appointment, and they were able to come out the very next morning!
Derek (the technician) was incredible, explaining the situation and everything he was doing along the way, I had so many questions and he was accommodating and patient. He explained what was covered, what was extra, and what my options were.
Oh, and my dogs liked him too :)

I had a great experience with service tech Derek. We have an 15 year old unit, that has its challenges but we really needed to get through this last summer with it before replacing it. Iceman provided me with a quote for the refrigerant gas my system needed ahead of time, and suggested a sealant kit due to our slow rate of our leak. Derek had a few other suggestions as well. At no point during the repair service did I feel like I was getting "sold", I always had options.

I'm just glad we were able to cool off the house again and don't need to buy a new system with little notice. Very Honest company!

I wish no stars was an option! If you have American Home Shield they will make up reasons to not do the job. This is the second compressor to go out on my units in the past year. Easy 2k job, they made up reasons why they couldn't do it. They are not professional. Did not show up on time. Made excuses. Canceled the job with AHS warranty company. WASTED my time. They could care less about professionalism, punctuality, or making the job right. If you are going through a warranty company they will come out to get paid for the call by AHS but they are not interested in fixing anything, Said the house was unsanitary and refused to come back. Mr. Iceman guy that knows nothing about punctuality or professionalism I assume you need a reminder the AC is outside. Once you figured out the problem you should not have to go back inside it is the compressor. Also, we are doing renovations to the house, having the flooring pulled up, moving furniture for the painters and dry wall guys. None of them have a problem. Not only do they judge people without a full story, they delay fixing a problem. It is Az and the AC has been out 5 days up there already. If you want reliable work from a reputable company go somewhere else. If you don't want to work, this is the PERFECT company for you. Tell me why the new AC company came, inspected, and fixed the problem with no issues. Maybe a little hard work and good work ethics would do you some good. Millennials....

I placed a warranty claim which has a 75 dollar copay for a property where I have a tenant. Iceman cooling and heating was the contractor assigned. Upon showing up at the appointment, they claim that the tenant wasn't there which the tenant completely disputes. But regardless, I call to have them go back and they want to charge 79 dollars for a revisit. Mind you, a new service claim is 75 dollars.
Here are the reasons that made me really upset with this company's poor judgement and service:

1- I talked to the company myself prior to the appointment with the tenant about the service request. I understand that the tenant might have not heard the door ring, or whatever, but does it take a genius to try and think about calling me about that issue? I would have come and gave you access myself. Come on, you're charging 79 dollars for the 30 minutes your technician has wasted, I believe at a rate of 160 dollars an hour your technician can think of that solution prior to leaving.

2- Lets assume the tenant really was negligent and left. Why is your penalty so high? A new warranty claim to send someone new is 75 dollars , which I have placed with a new company. Why would you charge 79? I would understand that you would punish us with a 20-30 dollars penalty. but 79? are you really paying your technician close to 160 dollars an hour?

3- If you are paying them close to 160 an hour, would you be so kind to inform me how to apply for a job at your company? I would love to be a technician for you

4- I truly believe no significant effort was placed to avoid that situation. Your company has an incentive not to find anyone home given that high cost you charge . It is a great advice of mine for anyone who gets your company on a warranty claim to immediately call for a different contractor. You will notice a difference day and night not only with the ridiculous charges, but also with the great customer experience you will notice as compared to Iceman's.

Sincerely,

I have a home warranty and my service was subbed out to the Iceman. After reading several negative reviews I was a little skeptical. To our pleasant surprise we received excellent customer service and our service technician Justin was a total professional. Upon arrival the issue was quickly identified and fixed. The condenser fan motor was replaced with a new one in about 30 minutes. Based on our experience I would totally recommend the Iceman to friends and family.

Everyone at Iceman Cooling and Heating was very helpful and explained how getting a repair done through my home warranty company works. They showed up when they said they would. I will use them again if I need any service done.

The guys came and assessed an issue with our furnace (they came from our home warranty request) and determined that there were a couple issues. It required an additional trip and they were able to fix and replace the need parts and we were back to normal. Great work.

Didn’t use the service, as they attempted to ‘up-sell’ a new system, instead of a compressor change out. Then, claimed my warranty was avoid, due to a lightning strike and needed a complete new system. Had the compressor replaced and system has been working fine. Not the kind of service, honesty, or integrity I would recommend.

The first call that was placed with this company was shocking… We were treated kind and compassionate and friendly just the best customer service we have ever had in a long time. The company called to confirm our appointment the night before showed up the day of the appointment right on time and again the customer service professionalism of the tech his name was Josh was just unbelievable. Would definitely use his company again and definitely recommend to all. Thanks again for all the great customer service.

AHS warranty company sent them out to repair our problem. Due to needing parts from the manufacturer there was a delay on the repairs. Had two more issues and both were fixed. Justin was terrific, explained everything and took the time to fix everything correctly. Thank you

Extremely professional, competent, timely, and responsive. Fixed the problem promptly with no hassle. Tech was wonderful, and even helped bring some grocery items from my car when he was finished with the servicing of my AC unit.