HVAC reviews in Scottsdale, Arizona

Got the call to set up an appointment and they were very kind and understanding. Set up an appointment the next day for a tech to come out and look at our AC unit.
Rick was the one dispatched to help us with our AC and he even showed up early. He was professional, efficient and got the issue taken care of within an hour.
I highly recommend using this company as it was a very smooth process from start to finish.

Stay away. I had this company assigned through AHS. My AC was not working. They came twice within a two month period and they would not do anything. I showed them how the line freezes when the AC does not work and yet they say nothing is wrong and I get stuck paying the $75 each time to AHS. The last time I requested AHS to send another contractor. AHS would not do it until Iceman sends the diagnosis. They made me wait two weeks and they never bothered to send the diagnosis even though I and AHS were calling them every day.

Finally AHS sent another contractor. They looked at it and knew right away that the AC needed a relay. They changed it and all is good.

I was supposed to have my ac serviced today4/7/22. They gave me a time between 12-5. I took the day off work to make sure to get my ac working correctly. It keeps freezing up. At 4 pm I had still not heard from them. Called and got a voicemail box. Left a message. No call back. Called again at 5:30 pm got the same voicemail left a message and not a word back! I can not just take days off work to keep being stood up. Now I am out 8 hours of pay and the 75$ charge for the service request. And still not a working AC. Grrr

Update: Called this morning 4/8/22. Did get an answer. Was told it was scheduling error and today was the day the were supposed to come out. The repair man did show up earlier then expected to get my repair done as soon as possible. Had to leave work to meet him. Had small pinhole leak for the coolant. Cleaned my unit. Added coolant and a leak stopper. Everything running fine now. Took about 30 minutes. Still dissatisfied with the communication on scheduling as well as having to take more time off work a total of 9 hours unpaid.

My home warranty chose this company for me. So I understand them doing the bare minimum to get my air conditioner working. What I don't understand is the technicians inability to properly diagnose the problem or the company's integrity to replace two cheap parts to make the AC work instead of one part and allowing the system to fail again. The capacitor on the inside was bad and the contactor was on the verge of death, only replacing the capacitor and not both parts allowed for the wires to heat up and melt through other wires and burn the contactor. If you're going to do a job, do it right the first time or send out a tech that can better diagnose the problem.

This company is a scam through and through BEWARE BEWARE BEWARE!!!! If your warranty attempts to dispatch GET ANOTHER VENDOR. They sent a tech out who went up on my roof for an hour “diagnosed” that my blower motor was faulty & then submitted to AHS that they could not access the motor due to the elbow duct being in the way. how can you make a diagnosis on something they could not access. They have tons of google & BBB reviews detailing the scam they are in cahoots with AHS on. They come out diagnose, claim access issues, collect the service fee & stop answering the phone. Which in turn gets your claim denied & you’re left paying out of pocket with no AC for days. The tech flat out falsified my diagnosis then lied right to my face. I should have known something was up when he kept saying “it’s gonna cost you more” I called out a separate contractor who was up & back down in less than 30 minutes took picture proof that the blower was accessible & two guys came & confirmed it was accessible & the duct iceman’s tech was referring to is on the BACK of the unit in no way obstructing access. STAY FAR AWAY FROM THEM!!!!

Update: the rookie they sent out damn near tore my AC unit apart because he had no idea what he was doing. He was using the back of his hammer to pry the elbow duct off the BACK of my ac unit when the blower is accessible from the side panel 🤦🏾‍♀️

At about 3:15pm today a small white van with your company name and logo RAN a red light and almost hit me and my kids in our truck. It happened on Thunderbird just east of the I-17. License plate number 98A 1ND… Please reconsider who you allow to drive your company vehicles.

Amazing, honest service. I have called on these guys a few times and they always come through for me. There is nothing more important than having someone look at your unit, give you professional, thoughtful advice, and that you can trust to give an honest price quote to get you back up and running. They are always the first people I call for help.

Joseph, Customer Relations Mgr at this company, was very schooled in A/C replacement issues and generous with his advice via several email exchanges with me. I let him know the parameters of the A/C problems I was trying to solve; he offered excellent advice and actually approved of the quote I received from another company. In other words, he gave me expert, free, very helpful and much appreciated advice at no charge. How unusual and impressive!

Couldn't reach them on the phone. I think they only have one line.and it always goes to voice mail.

I had a simple question that they answered fully over the phone. Professional and great to speak with.

Fidel was awesome. Very friendly and professional. Did a great job. I would definitely recommend him.

Had them come out to my shop, They diagnosed the problem right away, Had us up and running in no time very competitive price. Will definitely use these guys again.

The BEST Experience! Really!!!
Y'day late evening my air-conditioner started blowing hot air. (110 degree outside)... I tried calling a few different local companies/ contractors here...Being Friday night, no one was available...
Luckily, I was able to reach Doug over the phone. First he also said that the soonest one of his men will be able to come over would be Saturday AM. THEN, he asked me a few questions about the situation I was in and said that he'd like me to perform a few steps....NO WONDER - within a couple of minutes of him walking me over the phone...the air conditioner started working! WOLAAAA! AWESOME AWESOME AWESOME! Trust me Doug...I still owe you a case of beer! :-) Thank you Thank you Thank you! God Bless you!

The person who came to our house was very friendly and efficient. It did, however, take him over 1.5 hours to find us because he got lost and the office failed to give him our number so he could reach us. Seems crazy to me. He was very sorry, but it was 9pm on a Friday night and I had a very sick baby. So having to wait for him to just randomly find us was very frustrating and frankly unacceptable. It was the office's fault. Which is why we probably, unfortunately, won't use this company again.

I highly recommend Desert Comfort Mechanical if you need any work done on your AC!

We had an AC technician help clear a clogged condensation drain today. He arrived on time and was friendly. He clearly explained the options and completed the job in short time. Their prices were very competitive.

Great company to work with. Overall, an exemplary job was performed by educated, respectful service techs.

I had an emergency arise with my evap cooler on a Saturday night, with my regular company dumping me as a customer because I got disgruntled at their lack of professionalism on an emergency call request ( which they were unwilling to make). I contacted DCM the following Sunday morning, and although they were booked solid, they did make every effort to assure me that I would be taken care of. I opted to wait until Monday with a 11-1pm window. Doug, the tech, called me at 11:15 to say they were on their way. When they arrived, they were very concerned, as they found noooooo issue at all. It was a mystery as to way the swamp cooler was blowing hot air. They didn't attempt to gouge me with unnecessary parts replacements. Showed me the system was working fine and educated me ( a single woman) on the inner workings of my cooling system.

Hands down, one of the best company service calls I have ever had. Will be using them next month for my season shut down of the system!!!!

Way to go guys!!!! Thanks so much,

Karin Sullivan
Mesa

We have had them come out a couple of times for issues with our AC. They are always prompt, professional, and fairly priced. I like that they repaired our AC without pushing a new system on us. I highly recommend Desert Comfort Mechanical and will definitely use their services again.

DCM installed a new package AC unit some time ago. Since then, we’ve had miscellaneous issues with our system, most of which weren’t in any way related to the new unit. Each and every time, we called DCM, and they responded promptly and without question and helped address our needs. I absolutely would use them again. Best customer service I’ve every experienced.

Late in the evening noon on a Sat., my AC stopped working(temp was 110). A call was placed to a company to remain un-named. After more than 3 hours without a returned phone call. I called Doug who answered immediately.(I later found out that he had been working since 2:30 am) After explaining my situation, he informed me that he would have to call a co-worker to drive, (observing company safety regulations, regarding over stressing of techs) but, assured me that he would be out to fix my AC. In just over an hours time, Doug arrived with Dennis and they had my AC running in about 30 minutes. Despite of their grueling schedule, they were pleasant and professional. Don't hesitate to call DCM in a time of need.

Much Gratitude to Doug and Dennis!

After mostly negative interaction, I've been jaded about HVAC companies for a very long time. Finding Desert Comfort Mechanical has been a blessing. They were prompt to respond on Sunday and arrived Monday within the allotted time window. They communicated early in the window their arrival would be toward the end of it. Doug and Denis arrived and got right to it. They were straight forward and great to work with. I was so impressed, I asked them to address a second system I had planned to deal with later. They trouble shot and repaired it quickly and efficiently as well. They were quick, honest, and affable. They've wholeheartedly earned my HVAC business and recommendation!

Beware! I sought an estimate for a swamp cooler repair in spring 2024. One part needed to be replaced. Est was $1,600! The estimate was far, far out of line. I found the replacement part I needed (at a reputable Valley supplier) for $79 and had it installed by a tech they recommended who specializes in evap coolers for $225.
I was told on the phone the fee for estimate would be $119. The guy tried to charge me $149. I paid him $119 and said goodbye.
I love my evap cooler in spring and fall. All is well, and I have nothing good to say about this company. Maybe it was a bad day, or a dishonest employee.