HVAC reviews in Sun City West, Arizona

I'm on my second year with a no deductible Premium Home Warranty with BFS. This includes a yearly 5 point tune up for 2 HVAC units, freon, water heater, appliances, garbage disposal, plumbing line clearing up to 6 ft, inside electrical, circuit boards and unknown preexisting conditions. My experience with this family run company has been exceptional. A third party company had previously informed me I needed a new whip for my HVAC and my coils cleaned. When I called BFS they said let us come out and take a look first when we do your tune up because many times those recommendations aren't warranted. We did need a new whip but it was determined we did not need the coils cleaned. Technician Greer came out to install a new whip, and he took pictures and explained everything. He went above and beyond checking our thermostat and replacing the batteries while demonstrating everything he was doing so we could do it ourselves in the future. The service from BFS is honest, transparent and professional. If it's something that's not covered under warranty, the owner goes above and beyond to try and accommodate and come up with a solution for the home owner. We are thankful for this excellent service from BFS.

Very good service.

Always attentive to my needs

Appreciate the maintenance and other services. Best

There isnt a better home warranty in the country. These guys are local, responsive and very professional.

The servicemen were professional and the end results were good. However it usually took multiple visits and longer periods of time then we expected to get jobs completed

I highly recomend BFS. I have been with them since we moved in 4 years ago.
Great response time great service and repair. I highly recomend them, you will not be dissapointed. Lay, the lead technician is OUTSTANDING

I learned that I didn't have Garage door coverage with my contract. However Lee a very nice man Told me I could hold the garage door button down to force it to close. He then directed me to YouTube where I learned how simple it was to adjust my sensors and the garage door worked. I'd say this is GREAT Customer Service! THANK YOU!!

Only used once 2019 Phoenix AZ. I would stay away and not trust them with your home. (A) They don't cover the price of a GFCI outlet, (B) they have to order this part or make a second trip, (C) they offered to sell me this for 200-400% over retail price. Need I say more? If they are this bad with a $20 component, how do you think it will go with a $1000 issue?

Here is my experience:

Basic Plan member.

Website doesn't pull up contract#, had to call for service request

Reception staff at lunch 12-1pm when tried to call

Phone operators sound hurried, don't ask investgative questions, and don't give prices for anything unless you ask

The service technicians performing electrical service at home resembled more apartment maintenance crew in appearance, professionalism, and communication skills

The quality of work (replace outlets) was about par with medium apartment maintenance crew (crooked, not all screws used, chipped surrounding paint)

My out of pocket price for a component was quoted different across two different calls (eg one said $50, another said $100+)

Service techs asked me to sign work order for work that was not completed.

They wrote down my full credit card# in full on the work order, in pen.

I received prompt (same day) service. Their technicians went over and above to resolve the problem and get my A/C repaired. The manager and Greer were polite, patient and professional. Their clerical staff, is equally polite and friendly. I highly recommend this company.
I will continue to use this company and highly recommend them!
Mimi

Praise from Sun City West, AZ: BFS office sent their technician, Mario, to deal with my Refrigerator. This young man did a tremendous job for me. I called the office to let them know how pleased I was the first time he was sent to help me...but I needed to know, for sure, that his superiors got my message...thus this message telling them how well he represented their company

2024 Update ...This is truly the BEST Warranty and Service in Sun City West!!! The gals that answer the calls are always helpful, considerate, and kind!
Our A/C decided to stop cooling during the 110 -114 degree a few weeks ago. BFS acted swiftly to find out and repair the problem. Then our refrigerator decided to stop cooling. Leigh came out and ascertained a part was not working and ordered it. Due to No fault of theres, the new part failed twice. BFS made sure that our refrigerator kept cooling by manually de-iceing the freezer. A very labor intensive job! No food was lost because of their hard work and dedication to their customers! GREAT JOB & THANK YOU 👏💯

I have been with BFS for about 5 years now for my home appliances and A/C service. They always respond very quickly and have replaced several of my covered appliances and have fixed my A/C on numerous occasions. They are courteous and very good on their repair work.They have saved my money and I trust them fully.

Dan Krohta, Sun City

After almost 8 years, they're way overdue for a rave review.

We've been using BFS Home Warranty for 7-8 years now - and it's not only been worth every penny - they've ALWAYS gone "above and beyond" in the way they do business.
1 - They respond immediately (I can't remember when they have ever took longer than a couple of hours to get back to us - even on the hottest day of a holiday weekend
2 - Quality - some problems - they look at and try t fix and just decide to replace a part or even the whole unit. What ever it is, they come in with crisp expertise and competence.
3 - BUT the part that stands out the most is that they are HONEST, they Communicate and TAKE RESPONSIBILITY for getting the job done.
The honesty - particularly from the Owner?/Manager? Leigh Fichter - seems to extend to anyone who comes out to our house.
Not only are they honest - but you can tell that they are there to get the job done right - NOT just to do the minimum requirements and leave.

Over the years, we've had some routine issues, some special problems, and some emergencies (like the AC dying right before a weekend of planned holiday parties in a house filled with guests). They always come through.

So BFS is one of our best investments we've ever made in our home, and we can't say enough good things about this company, their managers and their people.

I’ve been using BFS for several years. They answer their own phone calls and send their own people to fix things. I appreciate that sometimes it takes them a few tries but they are honest and reliable. They often go above and beyond to help. Even if something isn’t covered under their warranty, they may offer to fix it for a reasonable price. Leigh is the owner and he’s wonderful to deal with. Highly recommend!

We are very appreciative of all the staff at BFS and have recommended both the AC Maintenance Agreement along with their Home Warranty. To have all the worked performed by their own staff locally is great! Every time you call the office you will be treated with respect - the one emergency we have had with our AC was fixed within one hour on a Sunday!

I want to thank all the technicians that are so helpful nice and friendly. Your company is truly amazing. The manager and his son are the best . Very knowledgeable. ( THE rest are too) but they have been here more. I can't say enough about them and their staff. Thank you again.

Worst mistake using this company. They were nice at first, said all the right things to get us to buy the warranty. Never got the part the repair company they referred promised for our 3 year old Maytag. Had to go out a purchase a new one. They made promises after promises to reach out to repair company but never heard back from either one. The only time they reached out was when we stopped payment on the warranty.

Kyle wilson was awesome! He knows his trade well! His pricing is very honest and will be very hard to beat. My own cousin is an AC tech and said he would have charged me more for a coil replacement. Highly recommended.

Technicians showed up on time to perform the winter service maintenance on two HVAC units. They were professional and friendly.

We got home last night after being gone a couple of months and our air conditioning units were not working. I called Kyle (have used him before) and he had a tech out at my house at 6:00 am today. Turned out it was a breaker that had blown in the attic and was a quick fix. Kyle did not even charge for the service call and that was so appreciated, especially with it being over 100 degrees today! Great response and service.