Home Services reviews in Surprise, Arizona

We began the process of adding a small patio in our front yard. Ultimately we decided to expand our vision to an additional driveway and side yard patio. Joey Oropeza came out to see our vision and helped to finalize our plans. He provided his written estimate before he left. We had four companies come out and provided estimates. We required each company to provide us references to review. We chose Citiscapes, LLC not because they were the lowest bidder (they weren’t) but because of the quality of their work. We inspected properties where they had completed recent work. That sold us. There were a couple supplier hiccups but nothing serious. The team assigned to our project were professional and efficient. Thank you Citiscapes.

Citiscapes did a very good job. They put in a drain to take care of our flooding problem. And fixed a leak with our drip line. I would recommend them.

Every contact with Citiscapes was really good! We found them at the Home Show and had a great exchange. Every step since then was positive and true to their word. They met their commitments, communicated well, and made sure we were 100% satisfied, even coming back after the job was 'finished' to make adjustments we requested. Their workers were super experienced, knew what they were doing, fast and efficient and really clean too - couldn't tell they had been there when they were finished. So glad we found them at the Home Show and followed up. Great experience and results!

Work was done well and on time. We're very happy with the results!

After interviewing multiple landscape companies, my gut was to go with Citiscape, unfortunately my gut led me in the wrong direction. I was hopeful the young spirited ownership of the company and the knowledge showed during the sales pitch would follow through to the end of the project so I could leave 5 stars, and honestly 2 is stretching it. Two things come to mind when thinking of our experience, a struggle to get the project completed as agreed, poor communication from the top down.
The initial crew that was sent didn't speak english and this created many hiccups along the way. The second crew, Abraham and crew, were wonderful to work with. The company is very money motivated, and to get the work done we were paying for we held back the last payment until complete. Time will tell how things hold up and if any of the promises and warranties will be acknowledged, I am not feeling hopeful there. We spent A LOT of money on this project and should have had a much better experience for the cost, and likely spent about $8k too much. Thank goodness for my husband jumping in to manage the work otherwise things would have been much worse. Maybe in time the young ownership will learn and understand that the customer service spiel they give, needs to match the experience. If you have a minor smallish job, maybe removing rock and replacing it, or small paver job they may do okay. Our project was overwhelming for them and just too much for their expertise, event though we were told, "oh this is an easy job and we have the best crew on it". Honestly the neighbors that have asked for landscape recommendations since, we steered a different direction.

I cannot say enough how pleased I am with Citiscapes. Not only is their customer service top notch but their actual service is simply incredible. Thank you so much for all you did!

We were very satisfied with the quality of the work done by CitiScapes adding travertine pavers to our backyard patio and pool area. Abraham was a very knowledgeable foreman of the work done and was very responsive to our questions and comments during the project. We are very happy with the end product and impressed with the service we received including the final cleanup after the job was completed.

Citiscapes is the definition of what happens when bad workmanship meets worse communication.

We initially hired them three years ago to remove a couple of trees — somehow that turned into a full irrigation system replacement and front yard redesign. Big mistake. In just the last four months, we’ve had four different leaks. When we brought in a competent company to take a look, it took them less than five minutes to find the issue: Citiscapes never installed a pressure regulator, and they used cheap poly tubing instead of durable PVC.

Beyond the poor-quality materials and sloppy installation, the customer service is abysmal. I spent days trying to confirm a scheduled service visit — calling, texting, asking for a quote, trying to lock down a time. No one responded. The day came and went with no crew, no communication, no quote. I followed up again the next day and was completely ignored. Then, days later, they finally sent a quote — and had the audacity to follow up on it multiple times without ever acknowledging that they ghosted me. No apology, no explanation, just silence followed by a sales pitch.

This company is disorganized, careless, and absolutely not worth the money. Don’t make the same mistake we did — steer clear.

I had a brick planter built and I had 9tons of landscape rock delivered. All went great.

CitiScape provided excellent installation and more than efficient and exceptional repairs. When a major gust of wind damaged the two sails anchored Brayan came within 48 hours. He reattached the anchors and provided additional protection against strong winds. I would recommend CitiScape to any company or residential property. Thank you. You have earned a satisfied customer for life.

Wonderful company very customer oriented we used them to redo our backyard and they were prompt and efficiently would highly recommend them to anyone

After several contacts or attempted contacts with similar businesses in our area, we suffered through the usual results from our attempts. No return calls, missed appointments and if anyone showed up to give us estimates, sometimes the estimates never arrived, in spite of our continued efforts to obtain there. None of this was true here. The company rep showed up when he was supposed to, gave us advice about what may work for us, and agreed to hire them immediately. When it came time for the cement covering to be applied, it was done extremely well by a very courteous and friendly staff. We had asked for a stamped border surrounding the job, and they did that very well, and even applied the appropriate color using small brushed….while on their knee’s applying it. My wife and I had approximately 2,000 square feet done by them, and I would give this company the highest rating possible, in ALL categories. Reg and Sue Boucher, Sun Lakes, AZ.

We are so happy with the paver installation Citi Scapes completed in our little courtyard!
From the initial bid, to completion of the job, they were a pleasure to work with. We will certainly be calling them for our next project.

Kendall was very knowledgeable and professional both with his vision of my yard and actual outcome; I couldn’t be happier. I will definitely be using citiscapes again for further projects.
The first one was the removal of two trees in the front that were more of a nuisance than anything. While I was at work, they went to work on those trees. When I arrived home, I was speechless; I didn’t even recognize my own home.
Thanks again, Kendall, we’ll be in touch soon.

Kendall and his team have been outstanding to work with. From the initial consultation, project start and finish, they have been professional, communicative and reliable. I highly recommend!

This company was with us from beginning of project to the end. The results are beautiful! We are so happy with the paver walkway and the reduction of grass. Other companies were available but they were the ones who listened. Thank you for a wonderful experience!

Tyler and the crew did a great job of refurbishing our back yard space. The removed a sunken hot tub, regraded, added paver and fresh topsoil to about 500 sf of planters. They completed the work within a week and the price was very fair.

Thank you Kendall for making our vision come to life. Thank you Jeremy for leading an amazing crew. Cityscapes is an amazing company and very easy to work with. We will definitely be reaching out to upgraded our backyard!

Quick, efficient, clean & very easy to work with them. 90 day guarantee on plants, which is a necessity in our climate.

We recently had a new patio added to the backyard as well as stone and large flagstone for around our firepit area. Joey came out and helped with our design planning. He was to say the least very patient, knowledgeable and always checking in when our project was being built. Jeremy also was a big help with the concrete area another knowledgeable and informative person. Both crews were hard working and polite. Always cleaned up after the job was done.
I would most definitely recommend CitiScapes to anyone looking for great prices and a competent company.😊

Update 08-23-24 - The ferns that died were removed and replaced. Amanda, Stephanie and Jeremy's did a great job communicating every step of the way. Thank you Citiscapes for taking care of this.

Update 08-04-24 - several of the plants have died and need to be replaced that gave a one year warranty, now nobody wants to reply. Texted Kendall, no response. Emailed the company about this and nothing. Just left a voicemail. I’ll update this review once this is resolved. Hoping to get this fixed.

Kendall and Citiscapes were a delight to work with. We had work done and got other quotes from other companies but they provided the best design and materials for our front yard. They also took 3d images of the project and submitted the design to our HOA to get it approved. Highly recommended.