Appliance Repair reviews in Tempe, Arizona

Victor was very helpful in explaining what Sears couldn't fix (the dryer). He diagnosed and fixed the washer. Thank you Victor

The service person did what he needed to do to fix the issue. It’s just the way he talked to me was pretty bad and looked frustrated upon his arrival with other previous service call or something. I understand the frustration, but he should not show that to the customer.

Poor communication. Does not keep appointments. Appt time changed several times with no text updates. Tech never came to my door (I have camera for doorway). but submitted a diagnosis report to my warranty company lying saying he parked in my driveway for 30 minutes (my car was in my driveway no room to park there) said I never answered my phone? No voicemail no caller id. Their website said it would be hours later! Tech was too lazy to get out of his truck and walk 30 feet to my front door? I’ve been w/o A/C for 3 days in 106 degree temps. I asked my warranty company to send a local vendor who respects the customer. I do NOT recommend Sears Home Setvices.

Victor was on time and quickly assessed the issue with my washing machine. He was efficient, knowledgeable and friendly. It was a very good experience!

This tech is great (Gerardo B ) I had three failed to show appointments previously. Bottom line is Sears doesn't deserve one star and they should leave repairs to more competent and reliable repair service companies.

Very nice friendly person very nice to have met him.good worker
Thank you Joseph. 👍 😊

The man who came out was on time and extremely professional. I was totally impressed by his behavior and his honesty. He represents the Sears name in great presentation. If I have any other service I will ask for him specifically if I am able to. Thank you.

Our gas dryer was not working properly and clothes were not drying. Gerardo quickly identified the problem as a clogged dryer vent. Once we took care of that issue, our dryer has been working fine. Gerardo was professional and friendly, and kept us informed of his arrival status. We were very pleased with his work.

Very quick and responsive. Let me know well in advance of my window time.

Sears has very friendly, professional, and qualified technicians to repair all my appliances . I was very pleased with Sears and thrilled with the repairs being done in a timely manner.

Excellent service man gave a lot of needed advice including to get the dryer vents cleaned. 30 years in the house, I had no idea. Found a good company to do that and the whole house! He offered a Sears warranty on our appliances but I don't need it this time. However he did offer it.

Brandon arrived per schedule (8 am-5pm on paper, but 8am-12pm as requested during phone reservation). He found coils to be very dusty and dirty and vacuumed them.
He indicated that he has same difficulties with the Sears Service scheduling app as we have, which wastes much of his time. (That app needs to be significantly improved or Sears can kiss a lot of customers goodbye.) The dependence on AI is unfortunate. He also spent more than half his time with us removing the protective film from the right side refrigerator door, which should have been removed before it was installed by another Sears technician 4 years ago (due to a low voltage electrical wiring issue).

Victor did an amazing job on servicing my appliances.

Gerardo was great and explained everything he discovered as the inspection progressed.

He was very knowledgeable and helpful. He took time to explain what was going on so we could take care of it appropriately. I would trust him again with other repairs and diagnostics!

I thought the flush line on watersoftener was leaking. The tech did a check and figure out that the water softener was not leaking.

Gerardo arrived on time. He was extremely courteous and professional and detected the issue immediately. Kudos to gerardo

Tam was friendly and efficient. He identified my issue, ordered the part, and installed. Excellent service!

Technician did a great job. Was on time
Very knowledgeable friendly. Definitely a asset

Gerry my technician is the very best you can have do work for you!! You will be Lucky if you get him. He is the Best-

Bill the technician was extremely knowledgeable. He took extreme care on my double ovens. I’m very satisfied with the work.