Appliance Repair reviews in Tempe, Arizona

Brandon was great. I hope he is the technician who will return to fix the refrigerator. Thanks

No review he didn't have a ladder my townhouse is 2 story so waited almost a week forward this!

The gentleman was very knowledgeable and completed the job in a reasonable time frame. 5 stars, thanks.

AC repair
quick, efficient, communicated well

I’m a little confused. The email from Choice Home Warranty stated that they were installing A “Trane” AC unit, the name in the unit that was installed is a “Goodman”.

Service man was polite, knowledgeable and very through when replacing the part and assessing the problem.

Technician was knowledgeable, respectful and friendly. He was able to answer our questions and resolve our issue.

Did not call upon arrival per notes requesting it. Just Left when door not answered because no one can wait inside for the 4-hour window of arrival time. 10 days till next appt, 90 degrees inside the house. Unacceptable.

Had an emergency with our refrigerator. Was able to get a tech to come out the same day. Very pleased with their response!

My ac was working when he got there and wasn’t when he left. My condo hit 92 degrees and I had to stay somewhere else for the night. Now I have to buy a new air conditioner.

Even though this repair was assigned from a home warranty company, the Sears team was timely, professional and courteous. Our home is cool again. 🙏🏾

Victor provided excellent service. He explained everything in detail to me.

I had the worse service with the call center Sears uses they are out of country in Asia they very bad service I have made a complaint with
My warranty company who they use this customer service call center this has been going on since 7-31-2024 and the call center was always putting the fault on the Company I use as my warranty and the Technician
Which is incorrect the technician let me take snap shots where he ordered the parts and supplied this to the customer call center keep blaming the technician I asked to speak with a manager or supervisor they keep telling me no talk calls
I also asked for a link file complaint
Said no have one
My warranty company has to get a company here in the United States who can handle
These issues as they arise
I am considering dropping my
Warranty company I pay them
A quarterly payment and this is the service I received I
Also had to go laundry matt and do my laundry two times a week was told by my warranty that they could only reimburse me $50.00 I advised them not acceptable
I spent $40.00 A WEEK FROM
8-1-2024 THRU 8-17-2024
I am very upset how this
Could happen to a customer that has never used her warranty till know again
As of today have not received the link yet to file complaint
Sincerely Carol Gonzales
Feel free to reach out to me

Tam made the necessary evaluation & completed the required tasks very efficiently & timely. Pleasure to have in the house. Thx. Fridge is working fine now...

Was never able to reach anyone in person at Sears Home Appliance. Not sure if my work order was completed. Specific instructions not followed and no person to talk to. Owner was never contacted to say they were on their way to meet them with payment and give them instructions for access. Very frustrating as this home is being updated and workers have no a/c.

Today’s service was done efficiently. It is frustrating to try to schedule or reschedule as there is no human to contact. I have some billing issues and I will see how that goes. The tech was awesome, really knew what to do and do it quickly.

Technician was honest when he shared that he couldn’t fix the ice maker because they stopped making the parts. Big bummer

Jose was really nice, efficient and quick with my repair. He explained what he was doing and how to prevent problems in the future. He's really a great guy!

The technician was responsive and let me know when he was on the way. Very respectful and polite. The job looked very complicated but he resolved it quickly in my opinion.

Our technician was very methodical in assessing the issues we described with our freezer problem. We feel confident that she found and fixed the problem we reported.
She explained that a smaller, secondary issue we asked about needed to be reported, and that a tech would order & install those replacement items.
The tech today did a great job!

Was very courteous. Gave us good advice. Dishwasher not worth repair costs that would be needed. Broke down twice in one year.