Appliance Repair reviews in Tempe, Arizona

Caveat emptor ( Beware ) ! They have no hourly rate instead they quote a price which reflects some guidelines they go by for that job. Their guy was here for 20 minutes and paid himself $243 for labor and also charged $198 for a part. I would never recommend these people to anyone I know.So here is the follow up: 6 mos later the same part went out again. Labor $200 and replaced part free. 2 mos later, same part went out again. This time no warranty at all. Fed up. Junked it all.

We have had this company out to repair many appliances. They are always professional, courteous and fairly quick to get us on their schedule. We have a kitchen aid under counter ice maker that we’ve had many issues with. Most recently, we had rats that ate through the drain line in the wall behind the ice maker. David really went above and beyond for this repair. This is not your typical appliance repair- to have to thread a drain hose through a wall with installed cabinets on both sides. David has a great attitude and figures out how to get things done. We will call again the next time one of our appliances gives us issues.

I had the best 5 Star experience with this company. It was beyond wonderful to talk to actual people in their office who could immediately scheduled an appointment as well as answering my questions. Ann and Allen were very helpful and friendly! Carson, the appliance technician, who came to my home was a 5 plus in his expertise and knowledge. I certainly appreciated his recommendations. He is an asset to your company. I will definitely be calling E & J Appliance whenever I need appliance service in the future as well as recommending them to family and friends.

Be careful with these people. STAY AWAY.
I set an appointment with them to check my dishwasher and ice maker . They said they will charge 124- for the first appliance and $50- for the second one for the service call. I okayed it.
When the technician came he was unable to open and check the ice maker . He was worried that he might break it. I told him don't worry about it just see what you can do with the dishwasher. He played with the switches for a few minutes. It seemed that he didn't know what he was doing. He didn't move the dishwasher out or check anything inside. Then he said the water pump is broken. I said okay it is not that expensive. You can fix it. Then he Said oh no the main pump is broken. I checked the pump on line it was about $200- I asked him how much is it he said about $450- . I told him I was not happy with the service. He said he is not going to charge me for the ice maker because he was not able to take a look at it. I gave him $124- for the service call for the dishwasher. The next day I called them for the estimate to fix the dishwasher . They changed the estimate for over $600- I told them that I am not happy and I am going to report their lack of integrity. I guess they didn't like my comment. They sent me another invoice for $124- for the ice maker that they said they won't charge me. I guess they take things personally. This is not a business that runs by integrity and honesty. Stay Away..

My 3 year old Whirlpool refrigerator was making a loud clicking noise so I called E&J appliance repair. They were able to schedule me within a very reasonable timeframe. My technician was Brad and he was very communicative, prompt and friendly. He knew right away what the problem was. Upon return to replace the part again he was communicative, prompt and friendly. He quickly and efficiently replaced the part. He even quickly wiped down the bottom of the inside! I've had other appliance technicians out from other companies for various other appliance issues and frankly they seemed disgruntled and unhappy. I appreciated Brad's positive attitude and pride and enjoyment in his work. E&J will be the only company I work with in the future. Thanks all for a great experience! #happyhomeowner

I was referred to E&J by a friend for my Whirlpool refrigerator which had a random leak under the freezer. E&J was extremely prompt and efficient, they were able to schedule for the next day, less than 24 hours after my initial call. Brian, the technician who was scheduled for my appointment, called about 20 minutes before the scheduled appointment. When he called, he asked a few questions about the leak and was able to diagnose the issue even before arriving. Brian was extremely friendly and helpful. He talked me through the issue and helped me understand what the issue was and why it was happening. Their work is covered for 90 days which Brian said other companies usual only cover the work for 30 days. I would highly recommend E&J Appliance Service Co. I am very appreciative of Brian and this company for promptly addressing and fixing the leak.

E&J Appliance was called out to my home for a problem dual oven. Jason arrived at scheduled time, provided excellent customer service, walked me through the diagnosis, cost and time, and did an amazing job fixing our tired oven. I value greatly the professionalism exhibited by Jason, his timeliness, his professional and affable personality, and he was patient and kind to my 3 year old as my boy tried to spook Jason with a plastic beetle and kept trying to hang out in the work area. Thank you Jason for getting our oven up and running like new and E&J Appliance for giving us great customer service! We will be calling when something else breaks!

I contacted E&J about a repair to my dryer. Sarah on the phone was very nice and helpful and got me scheduled for the very next day! David came out to do the repair, he called and let me know he was ahead of schedule and could even come a little early. He was very friendly and got the work done quickly and efficiently, while also answering all of my questions and giving me good advice for the future! Thank you!

Serviceperson arrived promptly and took over an hour to repair one stovetop burner. The job was a 10 minute fix. After he fixed it, he made himself look busy. $160 for the repair was extremely excessive. I would never use such an overpriced service. They took advantage of a 70 year old elder.

We had a water leak in our Sub-Zero Refrigerator, so we called E & J Appliance to check it out. The service was prompt but even better was the technician, David. We've had David before and were so pleased to see him again. He is friendly, knowledgeable and does great work. He told us he felt it was a frozen or blocked drain line, what he was going to do to fix the problem and the cost to do that.

He did a check of our entire Sub-Zero, cleaned out the coils, fixed the problem and was gone in a little over and hour! David represents E & J Appliances very well and as long as this is the type of service and technicians we get with E & J then we're customers for life!

Thanks David and E & J Appliance for a great job!

We had David as a service technician in our rental today, and we could not be more pleased with his service. He arrived early, while giving us plenty of notice he would be arriving early. He diagnosed the problem with our fridge in just a couple minutes, spoke to our property manager and owner promptly, and was perfectly professional. He also helped us by giving his professional opinion to our property manager about addressing our issue properly, and not fixing something poorly as a temporary stop-gap. He inspected our gas range and hood when asked to by the property manager, even though he was not asked to at the initial service request. He was also comfortable and friendly with our large dogs, and a pleasure to talk to. We cannot recommend David enough!

David was awesome. Very knowledgeable and nice. Unfortunately our dryer wasn’t repairable but he provided helpful info on a new unit to buy. He also provided tips for my Dyson vacuum battery which was an added bonus. Great experience all around - will definitely use this company again!

We recently had a problem with our ice maker not working. I called and the person that answered was very personable and helpful. He diagnosed the problem over the phone and said Brad would come out to put in the new ice maker. Brad was GREAT! He was very nice and extremely knowledgeable and installed the new ice maker very quickly. I am definitely calling E and J the next time I have any problems with my appliances!

As a mom of two toddlers (one of which is potty training), 3 dogs and a husband- finding out your washing machine is broken is well… extremely bad news. We aren’t in a position to run out and purchase a new one so a little panicked. I started looking up appliance service companies. I was getting pretty discouraged when I had called over five of them and none of them even answered the phone. Finally I called E&J appliance. To my surprise, someone answered the phone! Her name was Ashley and she was extremely personable. She had empathy for our situation and was able to set up a tech to come out the very next day. Today Jason came to our house, not only was he professionally dressed, but also had wonderful customer service. He was kind and put me at ease right from the beginning. We began looking at the washing machine and he was able to identify the issue right away. Jason was extremely knowledgeable and we will definitely ask for him if we ever need an appliance work done in the future. Thank you Jason for restoring my faith in prompt, professional, and honest work! I highly recommend E& J !

Gary is top notch! This is the second time I've used EandJ. The first time was on a speed queen stackable and this time on a GE cafe refrigerator. Gary was very knowledgeable and so pleasant. Thank you for having appliance techs that are expert diagnosticians. 100% professional and honest. Would recommend them to anyone.

I'd avoid this company unless you want to be ripped off. I needed a compressor installed in a LG fridge. The tech told me the compressor would cost me $800 PLUS labor was $1000 dollars to install it with a straight face. The tech couldn't answer my question why the labor was $1000 dollars for less than 90 minutes work. The compressors cost $300-400 and it takes 90 minutes or less to install them. So, they bill at over $500 per hour labor. Avoid this company.

As a follow up, I had LG send out one of their techs to fix the fridge. It took that tech 35 minutes to install the new compressor. He was in and out of my home in less than an hour. He also said the compressor would cost me $300. So, E&J wanted to charge me $1000 dollars labor to do an hours work. Plus $800 dollars for the compressor. I told this LG tech what this company wanted to charge me as he fixed the fridge. He laughed and said I know the company, it's E&J appliance, right? He said many people complained about E&J trying to take advantage of them. So, E&J were trying to make $1500 dollars to fix my refrigerator for an hours work. If those prices don't constitute trying to take advantage of and rip people off, than I don't know what does.

Had no familiarity with this company but chose it based on reviews....and they were not wrong! Great service!! Brad was prompt, professional and knowledgeable. He was able to diagnose the issue quickly and easily based on his qualified experience. He explained what he found, described what he had to do and said he could be back with the right part in 2 days. Fixed it quickly upon his return and all is well. Thank you, Brad and E&J Service Co.

5 stars! Jason, my garbage disposal technician was fantastic. He arrived right on time, which I really appreciate. Once here, he got straight to work and finished the job quickly and efficiently. No wasted time or unnecessary delays. The speed and punctuality were awesome, especially for a home service call. I'd definitely recommend this company to anyone needing garbage disposal work done. Great service all around!

I had an excellent experience with E & J appliance. When I called as a new customer, I was greeted warmly by the staff, and they made every effort to accommodate me with a timely appointment. The technician, Jason, was extremely experienced, and he explained things very well. He was also very good at telling me how he could help with repairs, and also how I could save money by making a few adjustments on my own. My two dogs loved him, and that says a lot about Jason as a person in general. I would recommend E & J to anybody locally who is in need of assistance and repair of their appliances. Thank you to the staff.

Our service man was Nick came into our home, Look at our freezer told us it would cost us $500 and that it was a 50-50 chance that it would Work. This disappointment was that he charged us $135 for less than five minutes To tell us that it was partially unrepairable. I would’ve been happy to pay $25 bucks to hear that but no $135 is a bit too steep for me. Another thing when I called the receptionist, I was descriptive on what my problem was the making and model, I received a phone call from Nick before coming. He knew exactly what the issue was but yet still $135 just was wasted. Just before warned that if you have a Samsung refrigerator with an icemaker, don’t waste your time calling these people to tell you that it’s a 50-50 chance that it won’t work and be charged $135.

We had an issue with our refrigerator ice maker. E&J was recommended and did not disappoint. The tech, Jason, was a pleasure to work with and quickly made the necessary repairs. The cost was reasonable, too. A+