Electrical reviews in Tempe, Arizona

We just closed escrow on a new home and contracted with SST, the builders provider for the alarm/security system, entertainment package, ring doorbell and digital thermostat setup.Brooke, Corine, Chloe, and everyone we spoke with were friendly and knowledgeable. We also want to commend the field technician, John Brill, who spent a great deal of time with us getting everything set up and teaching us how to use it. We are very happy we chose SST and that they are providing the monitoring as well.

We had an issue with our security system install. I reached out to Chloe Baumann in Customer Service went above and beyond to resolve our problems. Thank you Chloe!

I would also like to note that Brooke in Sales and Technicians Hunter and Joe were also wonderful to work with.
Cynthia S.

Since Dan installed my Smart Systems Technology security system 6 years ago I have had a good experience with the Arizona company when a situation would occur. I have had a good experience every time I needed to call customer service. Recently, Chloe was very helpful with troubleshooting my security problem that may have occurred from a recent power outage. She was very professional and was willing to investigate the matter and reach out to her resources for answers or solutions. Matt was very professional and knowledgeable while installing my recent system upgrade.

Update:

Oh boy... I'm still finding new problems. I can't even give them two stars at this point...

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I didn’t have a great experience with SST—I ended up doing a lot of their work myself.

SST was referred to me for complete home cabling project during a walls-and-ceilings-down remodel—almost a new build. The specs included about 20 data drops, 6 coax drops, several conduits, a 7.1 sound system, plus a floor rack, a Yamaha receiver, a doorbell camera and a few other things.

The prewiring was done in one day with a big crew. However, they left a bunch of cables coiled on my wiring closet floor. Later, I had to sort the cables, wrap them with plastic for protection from drywallers, and hang them in the closet. SST should have taken better care of them. Also, SST didn’t finish routing the conduit and cable for my demarcation point for Cox cable and internet. I ended up doing that myself, too.

The real problems began when the trim out (finish) wiring started. For the initial work, they sent a single tech who didn’t finish all the wall plates. When the rack and equipment arrived, SST sent a couple of techs but they left things marginally operational, yet incomplete. It took another visit to wrap it up.

A week later, a subwoofer cable started grounding out and buzzing, so I wheeled out my rack to take a look. I realized then I should have paid better attention during the installation. I found the subwoofer cable was grounding against the rack and cables were randomly bundled and poorly routed, forcing the back panel of the rack to bulge.

The rack mount power strip was inadequate (only 8 receptacles) which they addressed by using a power splitting cable and running power cords directly into the uninterruptible power supply. My Ring doorbell was not installed correctly and the coax and Ethernet cables on the front were such a mess, the door of the rack barely closed.

Something needed to be done, so I spent hours rerouting cables, fixing the Ring doorbell and re-configuring the coax patch panel. I bought and installed a higher capacity power strip. I needed to address the messy Ethernet cabling, so I bought a keystone style Ethernet patch panel and paid SST to come out and change it. Once the tech left, I discovered their cabling wasn’t labeled correctly, which is also something I paid for.

In summary, I paid over $16,000 for a mediocre job. The system design was flawed with an inadequate power strip and punch down Ethernet patch panel, which I should have noticed up front. The final installation process took two weeks and was done by several different techs who apparently didn’t talk to each other. Lastly, their service department didn’t follow up on commitments. Fortunately, I had enough technical experience to notice all these issues and fix most of them myself.

Was SST terrible? Not really, but based on the cost and their promises, I expected a quality job.

Had SST out- Miguel was our tech, he was very knowledgeable and helpful. Did an excellent job!
Neat and quick. Would highly recommend

After the traumatic experience of a break-in at my home, finding SST Alarm Systems was a lifesaver. I called them on Thursday desperately needing security for my home ASAP. From that very first call, their customer service was outstanding.
**Daniel** was incredibly helpful and empathetic. He understood the urgency and got me scheduled for an appointment the very next day. This quick response meant the world to me when I felt so vulnerable.

The installation team, **John and Miguel**, arrived promptly and were absolutely amazing. They were **super professional, friendly, and knowledgeable**. They explained everything clearly, worked efficiently, and installed a fantastic system. I felt completely confident in their expertise throughout the whole process.

But SST didn't stop there! They even did a **follow-up call** to make sure I was happy with the system and that everything was working perfectly. That level of care and attention truly sets them apart.

**Amazing customer service** from start to finish! Everyone I interacted with was super friendly and went above and beyond. I now feel **so much safer** knowing my home is properly secured with SST.

I **truly, truly recommend** SST Alarm Systems without hesitation. If you need reliable, professional, and compassionate security services, especially after an incident, look no further. Thank you, SST, especially Daniel, John, and Miguel, for restoring my peace of mind!

VERY UNPROFESSIONAL company. I should have known when I called and they didn't seem to know what they were doing. I was quoted $180 for a service call to connect equipment that was never connected when installed. Tech came out, did the same things I had previously tried. Was not able to connect and charged me $10 more than quoted. DO NOT USE THIS COMPANY. Now I have to pay additional money to Cox for their wireless extenders. What a waste of money and VERY POOR CUSTOMER SERVICE!!!

Miguel installed our security system today and was so professional and patient. He did a great job showing us how to use our new system and I would recommend this company for services. Chloe did a great job setting up the appointment. Thank you SST

We hired SST to install camera's all the way around our house. When the salesman came out we went over location of camera's. When it came time for the installation that was a whole different thing installers say we can't install 4 of our cameras where the salesman said we could. I think the installers just wanted an easy install not work for the $8000 we paid to have the job done the way it was sold.

Now for the quality of our cameras we were told by the salesman we would be able to talk and hear through our cameras. We are not able to do this we called and told them about this issue someone came out and tried getting this resolved but was unable. We have friends that have bought camera systems for 1/4th of the price that have better picture sound & can talk through them clearly. DO NOT USE SST there a big company with no customer service!

Jesse and Luis were awesome. Very polite, handled the TV with care, asked questions and cleaned up and vacuumed before leaving. If I ever need service from Smart Systems Technologies again, I would request the two of them for my service call. Thank you both every much.

I am extremely impressed with the service I have received from SST; specifically from the sale and service departments. The manner in which Garret (who I assumed owned the company) treated me during the start-up, account process and Daniel who facilitated the installation and maintenance process was nothing short of extraordinary! This company is well represented through these gentleman and after experiencing a very professional and resolute conversation with Anthony, I felt compelled to write this review.

We were having issues with our internet fluctuating and decided to have an SST technician come out to check our Wireless Access Points. Jesse, our technician, was extremely knowledge and went above and beyond. Not only did he check that the connections on our WAPs were good, but he also helped us pinpoint the issue with our fluctuating internet coming from our ISP's modem. He also pointed out that our WAPs were very old/outdated and suggested we change to another newer model to help with weaker connections in our downstairs bedroom. After installation, our wifi speeds became much faster and signal range is much better that before. I also asked him questions about adding additinal wiring to our house and he gave us a connection of someone who could help us with that work. Overall, he was a top notch guy and I'm definitely going to recommend SST to my friends and coworkers.

We wanted to thank SST once again for great service. Between Adriana scheduling and Joe handling the service call it was awesome. Joe helped us understand our new security cameras and how we can view old history. He did make some changes to areas being monitored which will reduce the number of notifications we will receive. We appreciated Joe showing us how the cameras operate and what they have to offer.

Thank you

SST provides white glove service for our home builder. I set most of the technology up myself, but Jesse from SST stopped by to drop off some equipment and was VERY helpful and *extremely* knowledgeable. He was willing to answer all my questions - and offered me a ton of advice for future low voltage projects. I would give me more stars if I could! I really enjoyed the interaction.

I had an exceptional experience with the SST team from Garrett walking me through the products, ability to not only sell and install the surround sound and audio speaker system in multiple rooms including my patio, but also able to install dimmer switches, TV mounts, and ceiling fans. Made my life so much easier and the pricing was competitive. I also had a great experience with the alarm system install. I must give a special kudos to Mack, Jesse, Eric, and Luis. They were super professional, funny, worked diligently to get the job done correctly and walked me through all systems to ensure I was confident on how each device or system would be use. They left the space clean each day and were here early to ensure plenty of time to complete the job. Such a great experience! I’ll see them again soon for additional work and I have great confidence based upon the work already completed. I greatly recommend SST as they can help in more ways than expected. I don’t write reviews unless I’m overly satisfied and I was very pleased.

Miguel called ahead to let us know he was on his way and the approximate time of arrival. Removed the previous alarm devices and installed SST equipment. Tested every device. Linked the system to my ring doorbell and my touchpad keyless entry front door. Throughly went through the system with us, answered any questions we had. Great experience with the installation.

We have used SST for about a year and are very happy with the service. Jesse was out most recently for a couple items I wanted addressed/fixed. He was awesome. He was very polite and informative trying to both help me understand the system and take care of any issues. I would highly recommend SST and will be requesting to have Jesse do any work/additions/upgrades I need in the future.

Jesse was extremely helpful! He explained everything to me clearly and walked me through all the things I could have with my new smart home. Super friendly to my pets and baby!

From the initial consultation with Daniel Mendivil regarding issues with our carbon monoxide detector and a system upgrade, to scheduling the technician and speaking with Jennee Swartz about questions related to the SST contract, it was a pleasure working with the SST team. I was impressed by the quick turnaround from emails to phone calls--something that doesn't happen very often these days. Our technician Miguel was both professional and personable, taking he time to explain everything on site and thoroughly answered all our questions. Overall, it was a great experience, and we truly appreciated the professionalism and responsiveness of the entire SST team.

We have had Jeromie and his team do projects for us in the past and have always been very happy. This time, a huge power surge sent through our house uncovered that the wiring in our house was so bad that it was unsafe to live in. Jeromie turned a stressful and costly process into one that was very easy to navigate with his help. The entire re-wire and drywall of our house took 5 days and we were really pleased! It’s really good to have people in your life that are just good people and Jeromie and his team are those people! Would recommend them to anyone!

Super professional and great workmanship!